Ibis Hotels in Istanbul

Overall the stay was quiet ok, small rooms but one could manage but we were fooled by one of the employees of this hotel, never ever fall in the trap of these employees when they suggest you a tour package. Erdinç Izer at the reception of Ibis West was one such person who fooled us with a tour package and gave us exactly the opposite of it. We were suppose to get our personal car for the tour package, he gave us a pathetic tour with Azure Tour Agency, which we never asked for. Above all, Erdinc was rude and very rude when we came back, he started shouting at us when we complained about the tour, in his words ”what can i do, its late now, i can't do anything if your day is wasted” this is how he replied, Azure tour driver was talking on phone while driving on a hill top, we were not taken to the spots for which we gave the money, the guide was pathetic and worse, such a bad tour Erdinc provided us and wanted to shut the matter by saying, ”what can i do” extremely bad experience, guys never ever book a tour with Ibis west hotel, book your tour yourself after checking the reviews because Ibis west will provide you with a pathetic tour in which the hotel can earn by making lives of the tourist hell. We were a group of 10 people and all suffered with the pathetic service by Erdinc ... at last after yelling at us for about an hour he agreed to give us a 500 Lira discount as if he was doing some favour on us. Really bad and unprofessional behaviour, if by mistake Ibis gave us the wrong tour they should have apologised and should have returned our money back but ..instead of this Erdinc planned to shout at us and say ”i can't do anything in this” Above all, next day, Erdinc agreed to call the tour package person to talk, but to our surprise when we went to the reception the next day, Erdinc has already left and the tour package person didn't show up at all ... this is the kind of response we got from Ibis West hotel .. do not ever fall in their trap ... we are really not happy at all ... attaching pictures of Erdinc, watch out for this person in Ibis west .. whatever happens to you ..he might say ”what can i do in this, i can't do anything”

Room is spacious and well cleaned. Location is ok. Public transport is convenient too

The front desk is very professional and polite, the food in the restaurant is also good, the location is a bit out of the way, not easy to take a taxi

Friendly staff all over the hotel. Started with a Royal checking in by Emre then the rest of the staff Yagmur, Mahsum only to name a few took over. Breakfast was Amazing. Food & Beverage Manager as well as waiters were great and welcoming too. Rooms were very clean and excellent housekeeping service. Shopping Center right next door for those who want a break too.

I chose a queen bed. He said he would come back to check in at 2 pm to go shopping, but when he came back around 3 pm, he asked me to make do with 2 small beds. They said they had no choice but to use artificial extra beds. Then I stopped asking for it. After checking out, the hotel called an Istanbul taxi for me. The driver said the hotel said 850 and he didn't want me to go to the airport 950. The driver was disrespectful. He was driving on the expressway and asked me to sit in front or park on the side of the road for 20 minutes, etc. What he said was too revealing. I'm a little scared about the security in Istanbul. Please ask the hotel to carefully select the passenger's car. Focus on customer safety.

Stayed here for 1 night before our flight to London from IST airport the following day. Pros: - Hotel is located near the IST airport. - There is an airport bus Havaist 5A that stops at a bustop that is 2 mins walk away from the hotel. - Free early check-in along with a complimentary upgrade to a bigger room. - Amenities were basic but adequate considering the price. - Starbucks located in the lobby. - Breakfast has a live egg cooking station. Cons: - Sound proofing not good as it can be quite noisy when the heavy trucks passing by use their horn. We can also hear the people when they are outside our room and the closing of doors. Giving a 5 star rating based on the price paid against the value received.