Home2 Suites by Hilton Jacksonville Downtown

One word: DON’T. This isn’t just a bad review—it’s a warning. Picture this: a shiny, new hotel facade hides an experience so foul, it should come with a biohazard warning. I planned to stay for a week. One night was enough. Not because of the semi-seedy surroundings, but because the sheer disgust and hostility drove me out faster than a plague. Let’s start with breakfast—a battlefield of filth and neglect. I arrived at 9 AM, well within the serving hours, but the scene looked like a post-apocalyptic food fight. Counters were smeared with unidentifiable sludge, food scraps decorated the floor, and nearly everything edible was gone. No waffle mix, no bread, no bagels—just crumbs left for the desperate. It was as though the staff had decided to starve the guests into submission. When I dared to ask if there were any breakfast items left, the employees exploded into a tirade about their management, like I’d pressed some rage-trigger button. One begrudgingly brought me scraps using the same filthy gloves they’d just been using to empty trash cans. Let me emphasize: trash can gloves. Serving food. The atmosphere wasn’t just unpleasant—it was menacing. I felt like I was trapped in the middle of a workplace rebellion, with every glance from the staff making it clear my mere presence was unwelcome. My stomach churned at the thought of eating anything there, and I bolted back to my room, booked another hotel, and got out as fast as humanly possible. I am a loyal Hilton Diamond member with over a million points, but this experience has killed my faith in the brand. Most Hilton hotels in North America now treat their guests with a level of disdain that borders on contempt. This wasn’t just bad service—it was a deeply unsettling experience that I wouldn’t wish on anyone. Stay here at your own risk. Or better yet, don’t. Ever.

This was one of the best stays at a hotel I've had. The staff was kind, helpful and friendly. The front desk staff made me feel welcome and the guy running the breakfast room was amazing. They all went above and beyond to make it a great stay. Thank you all for the great stay at your hotel!!

Very comfortable room. Lots of room for my father and I. Was a very enjoyable stay for a Father’s Day ballgame. Thank you!