Atour Hotel

Atour Hotel Reviews

Atour Hotel

No.1766 Hongxing Road, Xiuzhou District, Jiaxing, Zhejiang, ChinaView Hotel Details
Atour Hotel
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Atour Hotel Guest Reviews

4.8/5
Excellent
1131 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1131)
Positive reviews(1113)
Reviews with photos/video(105)
Delicious breakfast(234)
Friendly front desk staff(116)
Convenient parking(44)
Nice toiletries(40)
Stayed multiple times(13)
Perfect for business trips(12)
Clean bathrooms(11)
Tasty coffee(4)
Negative reviews(18)
Guest User
Superior Queen Room
Stayed in Dec 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 7, 2023
This is not only my favourite hotel in Jiaxing, but it is my favourite hotel, period. I go there every time I visit Jiaxing. Like most highly rates hotels, it is clean, has a good breakfast buffet, etc. What sets this hotel appart for me though is the service. They somehow always have very friendly staff at the front desk who go above and beyond. It also has a good drier to go along with their washing machines, which is fairly rare in China.
Response from Property: Dear, I am very happy to see your evaluation. It is the luck of the family to have a dedicated partner, and it is the blessing of the family to have a thoughtful guest like you. Duoer's family has always been committed to bringing high-quality check-in service experience to every guest. Satisfaction is only the starting point, surprise and emotion are the ultimate goal of Duoer's family. In Duo 'er's home, you can feel the most sincere neighborhood service, taste the most refreshing lemon black tea, and experience everything in a leisurely but stylish reading space, just because your stay at Duo's home can be simple and extraordinary. I hope that Duo's home can always accompany you during your journey. Looking forward to meeting you again, I wish you a happy life and everything goes well!
Wenshoo
Superior Queen Room
Stayed in Sep 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 26, 2023
Good 卫生:good 环境:good 服务:good 设施:good
Amyliuying
Superior Queen Room
Stayed in Apr 2024
Business travelers
16 review
4.2/5
Very Good
Posted on Apr 24, 2024
The service is average, the staff are indifferent, and the delivery is very slow. It feels like they are all part-time college students. The auntie is pretty nice and enthusiastic. I have stayed here twice. I go on business trips three to four times a month. The front desk needs to improve its service, otherwise I will not go again.
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Response from Property: Dear Duo friends, thank you for your stay. First of all, thank you for your affirmation of us. It is our great honor to make you so satisfied. Duoers will never forget their original intention and provide every guest who comes here with an efficient and high-quality accommodation environment. Detailed service has always been the focus of our pursuit. We look forward to your next stay with the most enthusiastic service.
wischun
Superior Queen Room
Stayed in Apr 2024
Business travelers
74 review
4.5/5
Great
Posted on Apr 11, 2024
The hotel is in a good location, with convenient and lively surroundings, convenient transportation and shopping, large rooms, clean and sanitary, and rich breakfast. The only regret is that the parking is not satisfactory, and you need to walk a long distance. Although it is related to the decoration of the underground garage, as a 4-diamond hotel, can you improve the service details? For example, if it is difficult to park, would it be better to arrange staff at the door to indicate parking?
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Response from Property: Dear Duoyou, first of all, thank you for staying with us. Your expectations may not be met during your stay. If you are not satisfied with anything during your stay, please feel free to contact us. We will try our best to help you. At present, there is a parking renovation problem in the hotel. We have also received a notice that the parking renovation will be restored to normal at the end of this month! Our hotel has also arranged partners to assist with valet parking services. If you need it, you can call the front desk. We look forward to your visit to our store again. We will definitely give you a better and more satisfactory stay experience. Thank you again for your feedback and valuable suggestions. I wish you a pleasant journey.
Loumiemieya
Superior Queen Room
Stayed in Apr 2024
Family
2 review
2.0/5
Posted on Apr 6, 2024
We booked two rooms for a family outing. It was booked temporarily. The parking lot is still a long way away due to renovation. The front desk service is very good. There is almost no sound insulation. It is so noisy that I almost didn't sleep all night. The window on the 6th floor cannot be seen because it is blocked. This is the worst among the Atour hotels I have stayed in. There is no refrigerator. It feels similar to Hanting.
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Response from Property: Dear guests, thank you for staying at Jiangnan Moore Atour Hotel. We are sorry that we did not bring you a perfect stay experience. If you have any questions during your stay, you can contact us at any time. The hotel front desk partners are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy every day!
Guest User
Superior Queen Room
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Every time I stay at Atour, I am very satisfied. The staff are enthusiastic and professional, and I feel at home. Thanks to the front desk for helping me upgrade my room type during check-in. I was pleasantly surprised again when I entered the room. The room arranged was also my favorite room type. I was so touched. Every time I stay at Atour, I sleep until I wake up naturally. Not only is Atour's service better than other hotels, the bedding is also of high quality and extremely comfortable.
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Response from Property: The happiest moment for a person is to find the right person, and the happiest moment of a journey is to find the right "nest". Duoer is motivated to do the best, and you are our best appraisers. If you like it, come back often and let you see a more beautiful and better version of me next time! Duoer wishes you good health~
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 29, 2024
Very clean, good service. Very satisfied with the stay. Will choose here again next time I go on business!
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your stay. First of all, thank you for your affirmation of us. It is our great honor to make you so satisfied. Duoers will never forget their original intention and provide every guest who comes here with an efficient and high-quality accommodation environment. Detailed service has always been the focus of our pursuit. We look forward to your next stay with the most enthusiastic service.
Guest User
Superior Queen Room
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 20, 2024
The room was very clean. The service was very good. They helped upgrade the room type. They also gave us a scale. The breakfast was also very good.
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Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is our vitality, thousands of words are summed up in one sentence, thank you for your support to Duoer
Yukixiaoxiao1124
JI Mu Family-friendly 2-bed Room
Stayed in Mar 2024
Family
8 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The room is very clean, the service is very good, and the bedding is very comfortable. You can see the Ferris wheel in the room. The lighting at night is still very good. The hotel facilities are also very good. When I brought my children to check in, the front desk gave me a full set of children's toiletries when I checked in, and the room was also decorated with a little yellow duck for the children. The hotel's breakfast is also very good. There are rich varieties and the taste is also good.
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your stay. First of all, thank you for your affirmation of us. It is our great honor to make you so satisfied. Duoers will never forget their original intention and provide every guest who comes here with an efficient and high-quality accommodation environment. Detailed service has always been the focus of our pursuit. We look forward to your next stay with the most enthusiastic service.
Xiaxuenuanye
Superior 2-bed Room
Stayed in Mar 2024
Family
49 review
5.0/5
Outstanding
Posted on Mar 16, 2024
It's my first time staying here, because it's close to Xiuzhou Park and the food street~ I believe in the Atour brand, it's clean and sanitary, and the modern design is better; the room is quite large, and the bathroom is separated into dry and wet areas; there is a simple gym, which is very good; the breakfast is also quite rich, and there are freshly ground soy milk and coffee ☕ Very good~
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6/9
Response from Property: Dear Duo friends, thank you for your stay. First of all, thank you for your affirmation of us. It is our great honor to make you so satisfied. Duoers will never forget their original intention and provide every guest who comes here with an efficient and high-quality accommodation environment. Detailed service has always been the focus of our pursuit. We look forward to your next stay with the most enthusiastic service.
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 1, 2024
The stay was quite good. The room was large and clean, and the pillows were comfortable. The waiter would greet us when he saw us, and the breakfast was delicious. There is a commercial area around, so it is very convenient to buy things. In short, it is cost-effective.
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your stay. First of all, thank you for your affirmation of us. It is our great honor to make you so satisfied. Duoers will never forget their original intention and provide every guest who comes here with an efficient and high-quality accommodation environment. Detailed service has always been the focus of our pursuit. We look forward to your next stay with the most enthusiastic service.
kitty zhang110
Superior Queen Room
Stayed in Feb 2024
Family
5 review
3.7/5
Posted on Feb 17, 2024
I rushed to Jiaxing during the last few days of the holiday. It was just in time for my child's birthday. I looked at many hotels on Ctrip and finally chose this one. The place is easy to find and there is a kindergarten next to it. I saw children's toothbrushes and slippers on Ctrip at the time, but when I arrived at the store, the front desk staff told me that they were out of stock due to the Spring Festival. In the end, I gave adults' toothpaste, but the adults' toothpaste was spicy! !
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Response from Property: Duoer deeply apologizes for your feedback. Your valuable opinions are the driving force of Duoer. Thank you for your feedback
vicky312
Superior Queen Room
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 3, 2024
The facilities are complete. There is a convenience store opposite, Starbucks and McDonald's downstairs, and a shopping mall next to it. The room is very cost-effective. There are many books to borrow in the lobby. Free porridge is provided in the evening, and the breakfast is also good. It is trustworthy.
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your stay. First of all, thank you for your affirmation of us. It is our great honor to make you so satisfied. Duoers will never forget their original intention and provide every guest who comes here with an efficient and high-quality accommodation environment. Detailed service has always been the focus of our pursuit. We look forward to your next stay with the most enthusiastic service.
Mogumoguxiaoxiao
Superior 2-bed Room
Stayed in Jan 2024
Family
22 review
4.0/5
Very Good
Posted on Feb 1, 2024
Check-in was slow. The twin room I booked was turned into a king-size room. The room card didn't tell me which room it was. I had to call the front desk to ask. I felt a little unskilled. There was no coffee or biscuits in the room, only tea bags. There were no bathrobes (I had them in Atour before). There is a gym and laundry room, both free. There is also porridge for supper, which is pretty good. The breakfast is also rich, and you can take away coffee, which is really great👍
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6/9
Response from Property: Dear Duoyou, thank you for your stay. First of all, I am very sorry that our front desk partner's operational error has caused you trouble. We will strengthen training in the future to make the partners' operation smoother and improve the efficiency of check-in. Regarding bathrobes and coffee biscuits, we are equipped with Ji Mu room type. You can choose our Ji Mu room type next time you check in. At the same time, thank you very much for your affirmation of us. It is our great honor to satisfy you. Duoer will not forget the original intention and provide every guest who comes here with an efficient and high-quality accommodation environment. Our breakfast is a combination of Chinese and Western buffet, and detailed service has always been our focus. We will listen to and adopt your suggestions and strive to improve the overall product quality. We look forward to your next stay with the most enthusiastic service.
Guest User
Superior 2-bed Room
Stayed in Jan 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 29, 2024
The front desk was very polite and enthusiastic, and there were small cards introducing the attractions. The room was clean, the breakfast was good, the price/performance ratio was good, and it was convenient to eat and buy things around. I was satisfied overall.
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Response from Property: Dear guests: Hello! It is our great honor to have you choose us every time. We are delighted by your consistent support. We look forward to meeting you again!