Vienna International Hotel (Jilin Guotou Zhongdong)

Vienna International Hotel (Jilin Guotou Zhongdong) Reviews

Vienna International Hotel (Jilin Guotou Zhongdong)

No. 35 Zhongkai Hongxing Furniture Material Market, Wusong West Road, Chuanying District, Jilin, ChinaView Hotel Details
Vienna International Hotel (Jilin Guotou Zhongdong)
Vienna International Hotel (Jilin Guotou Zhongdong)Vienna International Hotel (Jilin Guotou Zhongdong)Vienna International Hotel (Jilin Guotou Zhongdong)
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Vienna International Hotel (Jilin Guotou Zhongdong) Guest Reviews

4.6/5
Very Good
421 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(421)
Positive reviews(401)
Reviews with photos/video(36)
Awesome rooms(104)
Classy environment(65)
Large rooms(42)
Friendly front desk staff(25)
Convenient parking(24)
Many amenities(19)
Comfortable bed(7)
Poor air conditioning(5)
Negative reviews(20)
LeeF
Deluxe Double Room
Stayed in Jul 2023
Solo travelers
1 review
2.5/5
Posted on Jul 24, 2023
Location is near ZHONG DOND NEW LIFESTYLE mall. so lots of things to do there... but not near the river or city. Cleanliness. in 2019 when the hotel first opened, it was a 5. Now, OMG. carpets are stained black both in the room and in the corridors. They didnt steam clean at all. It looks like mold or fungus everywhere. Also, guests are of low quality and the staff have no idea how to maintain a high standard. Eg: they leave their doors open and yell across the corridors talking to village people I think. Also people smoke directly under no smoking signs in the hotel and there is no enforcement. Guests love to slam doors and often talk very loudly on the phones in the corridors. Inside the room smell like a cigarette bar. Construction from across the street is hella noisy even on weekends. Facilities... NONE......
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of the Vienna International Hotel Jilin Guotou Middle East Branch. We apologize for the unpleasant experience you have had. We will take your feedback seriously and provide timely training and rectification to address the issues you have raised. We hope you can understand and look forward to choosing the Vienna brand again. Thank you again for your love for the Vienna International Hotel Jilin Guotou Middle East Branch, We look forward to your visit again!
Guest User
Deluxe Double Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 11, 2024
The hotel I stayed in this time was very big, the room was very clean and tidy, the front desk staff was also very considerate, the experience was very good, I will choose here next time
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Vienna International Hotel and leaving a review! I am grateful that we can meet and that you are satisfied. All this is so beautiful, and my heart is really warm, just like the spring breeze at this time; we will continue to work hard to do better, and hope that you will come to Xiaoweijia again next time and have a new feeling and a different experience. All the staff of the hotel wish you all the best.
Guest User
Superior Double Room
Stayed in Feb 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 29, 2024
Good, good, good, good, good, very satisfied!
Original TextTranslated by Google
Response from Property: We are deeply grateful for your encouragement, but please point out our shortcomings occasionally and don’t let us be too proud!
Guest User
Deluxe Double Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 14, 2024
The room is very clean, the location is good, very quiet, the service is also very good, often politely ask
Original TextTranslated by Google
Response from Property: Serving with heart is our most basic goal, and your support gives me great motivation!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Business travelers
4 review
1.0/5
Posted on May 5, 2024
The worst hotel, breakfast is very bad, basically vegetarian, decoration is very old, door lock can not be locked, front desk reception can be said to be very very very unprofessional, arranged for the waiter to knock on the door to drive guests away before check-out time, called to send mineral water, but not arranged to send water, told you first that water is charged and only 2 bottles are given, ** can't afford it? The stay experience is very bad, not recommended to stay
Original TextTranslated by Google
Response from Property: Xiaowei is very sorry that I failed to satisfy you. Thank you for pointing out the shortcomings of Xiaowei. Xiaowei will promptly feedback to the leadership and make improvements. Xiaowei is looking forward to your next inspection.
Jianxinghuaiyuan
Deluxe Triple Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The room was very satisfactory, especially the luxurious triple bed. The service was also first-class and provided many convenient services. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying at our hotel and leaving us a wonderful review. It is our greatest honor to satisfy you. Nothing can make us happier than this. We will continue to work hard to do better. We also hope that you will support us and continue to patronize us. We are waiting for you in Vienna! I wish you all the best!!!
Guest User
Superior Room (2 beds)
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 15, 2023
The room is big and clean. There is Middle East nearby. It is convenient for shopping and the environment is good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Vienna International Hotel and leaving a review! I am grateful that we can meet and that you are satisfied. All this is so beautiful. Xiaowei's heart is really warm, just like the spring breeze at this time; we will continue to work hard to do better. I hope you will come to Xiaowei's home next time and have a new feeling and a different experience. All the hotel staff wish you all the best.
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 18, 2023
Service: warm and thoughtful Sanitation: clean and tidy Facilities: considerate and complete
Original TextTranslated by Google
Response from Property: Dear guests, hello! Because you chose us to meet here, because trust has shortened the distance between us, because of Xiaowei's enthusiastic service, you have left the memories and warmth of your journey here, and because of these memories, our fate can continue to spread here. Xiaowei will not forget the original intention, forge ahead, and look forward to your next stay!
Anonymous User
Deluxe Double Room
Stayed in Feb 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The room environment is good, with plenty of sunshine on the sunny side. I live on the 14th floor. Convenient parking, good location, and the waiter cleans promptly and thoroughly. It is worth staying next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Vienna International Hotel and leaving a review! I am grateful that we can meet and that you are satisfied. All this is so beautiful. Xiaowei's heart is really warm, just like the spring breeze at this time; we will continue to work hard to do better. I hope you will come to Xiaowei's home next time and have a new feeling and a different experience. All the hotel staff wish you all the best.
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
1 review
3.0/5
Posted on Feb 16, 2024
Nice hotel. The carpet needs to be cleaned. Also, there is no soundproofing at all. I was woken up at 3am by the neighbors.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of Vienna International Hotel Jilin Guotou Middle East. We are very sorry for the unpleasant experience you have brought. We will attach great importance to your opinions and will conduct timely training and rectification for the above issues you raised. We hope you can understand and hope that you can choose Vienna again. Thank you again for your love for Vienna International Hotel Jilin Guotou Middle East. We look forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Business travelers
1 review
1.0/5
Posted on Feb 5, 2024
It was freezing cold and the air conditioner didn't work. The windows were leaking. There wasn't even a pair of plastic slippers. I had to take a shower barefoot. No wonder this hotel wasn't fully booked. Other places couldn't be booked at this time. There were also flowers in the room in this winter season.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double Room
Stayed in Jan 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 24, 2024
The room was very tidy, clean, quiet at night, and comfortable to live in. It was also very convenient to take a taxi to appreciate Jilin Xiaowusong Island, which was not far away.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Vienna International Hotel and leaving a review! I am grateful that we can meet and that you are satisfied. All this is so beautiful. Xiaowei's heart is really warm, just like the spring breeze at this time; we will continue to work hard to do better. I hope you will come to Xiaowei's home next time and have a new feeling and a different experience. All the hotel staff wish you all the best.
Buer
Deluxe Double Room
Stayed in Jan 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 24, 2024
The room was very clean, and the hotel front desk checked in very quickly and enthusiastically. When I met the service staff in the hotel, they would greet me and help me press the elevator. It was a very pleasant stay and I will come to Vienna often in the future.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and every choice you make is a fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again! !
Xiaozhuguaiguai
Deluxe Double Room
Stayed in Sep 2023
Couples
2 review
5.0/5
Outstanding
Posted on Sep 6, 2023
The room is big and clean, with good soundproofing and no noise
Original TextTranslated by Google
Response from Property: Dear guests, hello! Because you chose us to meet here, because trust has shortened the distance between us, because of Xiaowei's enthusiastic service, you have left the memories and warmth of your journey here, and because of these memories, our fate can continue to spread here. Xiaowei will not forget the original intention, forge ahead, and look forward to your next stay!
Guest User
Deluxe Triple Room
Stayed in Jun 2023
Booked for others
3 review
5.0/5
Outstanding
Posted on Jun 30, 2023
The room was very clean and the service staff was very helpful!
Original TextTranslated by Google
Response from Property: Serving with heart is our most basic goal, and your support gives me great motivation!