Johannesburg Marriott Hotel Melrose Arch Reviews

Proximity to the place of official business

The hotel is recommended by guests. The surrounding area is quite safe and quiet at night. There are not many options for breakfast.

Very good, Marriott style and tone, the same taste, the location is also very good, in a specially designated area of ​​Melrose, there are security guards at the entrance and exit

Simply excellent, attentive staff at all times, good breakfast, they even have breakfast that you can take with you if you are short on time, we would definitely return.

Racism, poor service attitude

Earlier this month, we enjoyed a four-night stay at the Marriott Melrose Arch. The check-in staff were exceptionally cheerful and helpful, providing a warm and welcoming start to our stay. The property was relatively new, the rooms really spacious with very comfortable beds, high-quality linen and all the necessary amenities needed for our stay. The bathroom was large, clean, and had good towels. The in-house restaurant offered a varied menu and breakfast was delightful. The service staff, along with Chef Escobar, were outstanding, ensuring our comfort and satisfaction. Chef Escobar even assisted with menu choices and followed up to ensure we were pleased with our meals. The hotel's location was ideal, situated in a self-contained gated community in Johannesburg, providing an extremely safe environment. We felt really safe walking around late every night, exploring the numerous bars and restaurants in Melrose Arch. Additionally, there is a shopping ***** and mall just five minutes from the hotel, which hosts a weekend market. The hotel also offers a private car service for trips to Rosebank or other areas, albeit at a higher cost than Uber. However, it is a secure option for those needing transportation. Overall, our experience at the Marriott Melrose Arch was excellent and we highly recommend it for its superb service, comfortable accommodation and prime location.

Wonderful check in and hotel bar. The pool and spa were great. My room was upgraded and very spacious. Room service food was bland. Great location; recommend walking to Grill House for dinner. Make a reservation. Check in staff were very nice. The restaurant bar tender made recommendations for us and always served us another round without having to ask. Staff were excellent.

It’s always a pleasure coming back to this hotel it feels like home away from home, I would like to recognize the hardwork, excellent customer service and good vibes from the following staff members from breakfast; chef Oarabile Mathabathe, chef Malihlohonolo and Duma my favourite barrister. The following 3 people always make my day when I go for breakfast. The chefs always anticipate , what my eggs order are and my barrister knows which coffee kicks starts my day. Keep the amazing job that you are all doing I appreciate you all.

Service first and service always! My highest compliments to Mr. Grant Markham, the Guest Relations Manager, and his awesome staff at this wonderful hotel. As a lifetime Marriott Bonvoy Lifetime Titanium Elite member and having stayed over 1400 nights at Marriott properties around the world, I know a great hotel when I find one. My latest stay was truly a first class and 5-star experience! The concierge staff expertly arranged for a car service from the JNB airport where the driver was prompt and professional. When I arrived at the hotel very late in the evening, the valet and front desk staff was fully manned and provided a very hearty welcome! I was quickly checked in and escorted to my room. Mr. Markham generously provided a beautiful upgraded corner suite. After 28 hours of air travel, I sleep very soundly on the supremely comfortable bed. I visited the M Club in the morning and was welcomed by the very friendly staff. The food selection was very diverse and the made-to-order food menu was a true highlight of this Club. Later in the evening, I returned to the M Club for the hospitality hour and enjoyed delicious food and drink. This hotel is very new and very well maintained! I enjoyed the swimming pool and fitness facilities. This hotel is my go-to choice for a several day vacation! The service, quality of the facility, M Club and fitness facilities, and the very dedicated and friendly staff makes this the best Marriott hotel for me in all of Africa! The best final compliment I can offer is that I have booked another week long stay later this year at this first class resort hotel!

Great, relative new property in the well secured and protected area of Mellrose Arch. What really makes the difference also here is the staffmembers, how friendly and well trained they are. Great value for money btw. Great facilities in terms of food & drinks also, highly recommend to make this your hotel destination in the J-Burg area

Very nice hotel with 2 nice bar areas and restaurant. The rooms are roomy and modern. The only downside is the noise; cleaners are very noisy and so is the luxury cars garage underneath the hotel; getting a good sleep isn’t easy. All the staff are delightful and helpful!

We started with a minor upgrade to my booked room even though the associate acknowledged my Titanium Bonvoy status, but thanks to the supervisor, Sikhumbuzo, we were soon headed to a two bedroom suite! Much appreciated. The suite was just what my bride and I needed after three weeks of sharing rooms. It is really marketed as an Executive Apartment and was exceptionally comfortable. The M Club was a wee bit disappointing in the quality of its offerings but it was packed, so what can I say! The location is great with a number of restaurants within walking distance and Melrose Arch is very safe. The breakfast next morning in the restaurant was expansive. It is a buffet but the service could be a little more attentive. Overall, highly recommend.

We only stayed one night at the Marriott Hotel, but we felt at home, assisted in our every need by the extremely courteous staff. The buffet breakfast was plentiful and tasty and the hotel is located in a very convenient area for visiting the city, as well as being in a neighborhood equipped with every service. Very recommended, we will be back soon!

Wonderful hotel and staff, and a perfect stay at this impressive, well-operated, beautiful modern property. The property is extremely elegant and feels newly built, and the customer service at this property was top notch, making an already great stay that much better! At check-in and check-out and all throughout the stay, Atlehang, Tyra, and Tumi made me feel extremely welcome and were really high-speed in answering any questions I had and resolving any concerns - a really sharp and talented reception/guest relations team! Lerato from the 3rd floor housekeeping was absolutely tremendous in assisting me during the entire stay, as were Thembe and James from facilities/engineering when a minor issue arose in the room, as well as eggmaster Oarabile at breakfast who was fantastic as well. Thank you Johannesburg Marriott team for a wonderful stay - this Titanium Elite is beyond satisfied!