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Aloft Kuala Lumpur Sentral
4.6/51011 Reviews

Aloft Kuala Lumpur Sentral

KL Sentral Kuala Lumpur|0.07km from Airport Coach Departure KL Sentral.
The entire stay was filled with surprises! Upon check-in, I discovered that the faucet in the sink was leaking, which wasn't a major issue. However, after washing my hands, I found that the sink was completely clogged. The key issue arose when I reported it to the staff, who showed no signs of apology. They should have fixed it, because when I returned after going out, it wasn't as clogged. Yes, I stayed for 4 nights, and it did seem less clogged later on. But the surprises didn't end there. The room was equipped with a desk lamp, but when I tried to turn it on, I couldn't because, you know, their sockets were the British type, while the lamp had a European plug. This meant that the lamp they provided couldn't be plugged into their sockets. Oh, and during check-in, the receptionist asked if I had paid the tourist tax. I wasn't sure what that was, so I showed her my payment records. After checking, she said I should pay the tax, so I did as requested. However, later on, I checked my detailed payment records and found that I had already paid the tax during the reservation. I don't know if it was an issue with the hotel or with Trip.com, but I was charged twice. Later, Trip.com's customer service helped me process the refund, and I appreciate their efforts. Finally, I want to say that this hotel has a high rating. I don't know if it's due to lack of competition in Kuala Lumpur's hotel industry or something else, but overall, I feel like this hotel doesn't quite live up to the standards of being a Marriott-branded hotel. Overall, it was a weird experience

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Top rated hotels in Kuala Lumpur

Searching for hotels near Airport Coach Departure KL Sentral.? Compare room rates and reviews to find your ideal stay.
City Central Hotel
4.2/5196 Reviews
KL Sentral
Its a small hotel/inn which is located right opposite Nu Sentral. 1-2 min walking distance from KL sentral Monorail Station. Got a very early check in at 11am, the receptionist is very friendly and helpful. Even-though its a small hotel/inn, but their services given is outstanding. If you are not a picky traveller, this will be one of the best choice. We booked a room with a queen size bed for 2 nights, the room is clean and with basic amenities and little fridge provided. But one thing is that we requested a window room but there is a window looking glass wall which is eventually not a window, can view outside and sunlight barely shines in. Other than that, all are good! There is one accident happen, i assume there is a miscommunication between the staff, they accidentally open our room door at 7am without knocking or calling, which shocked us. Luckily with the door lock hooked. The staff apologized genuinely until we ask him to leave. Other than that, overall our staying experience with this hotel is good!
Sentral Suites Kuala Lumpur by DreamCloud
4.4/514 Reviews
KL Sentral
Everything about the location, furniture, etc. is good. I just found that the toilet was not cleaned when I arrived. This is a serious problem. The landlord is very enthusiastic, but it is very important to ensure hygiene.
Essy Hotel KL Sentral
4.3/5205 Reviews
KL Sentral
Friendly, helpfu and accommodating staff. Renovated premises. Room xlean but at first smelled a bit like cigarette smoke. Exhaust fan strong so this smell eventually disappeared. I think they, like many other hotels, have hard time with some types of clientele that smoke in rooms. Maybe install smoke detector. Anyway, toothbrush, soap, etc all provided and mini fridge also in the room. Good service and great location next to nu sentral and monorail station.
Aloft Kuala Lumpur Sentral
4.6/51011 Reviews
KL Sentral
The entire stay was filled with surprises! Upon check-in, I discovered that the faucet in the sink was leaking, which wasn't a major issue. However, after washing my hands, I found that the sink was completely clogged. The key issue arose when I reported it to the staff, who showed no signs of apology. They should have fixed it, because when I returned after going out, it wasn't as clogged. Yes, I stayed for 4 nights, and it did seem less clogged later on. But the surprises didn't end there. The room was equipped with a desk lamp, but when I tried to turn it on, I couldn't because, you know, their sockets were the British type, while the lamp had a European plug. This meant that the lamp they provided couldn't be plugged into their sockets. Oh, and during check-in, the receptionist asked if I had paid the tourist tax. I wasn't sure what that was, so I showed her my payment records. After checking, she said I should pay the tax, so I did as requested. However, later on, I checked my detailed payment records and found that I had already paid the tax during the reservation. I don't know if it was an issue with the hotel or with Trip.com, but I was charged twice. Later, Trip.com's customer service helped me process the refund, and I appreciate their efforts. Finally, I want to say that this hotel has a high rating. I don't know if it's due to lack of competition in Kuala Lumpur's hotel industry or something else, but overall, I feel like this hotel doesn't quite live up to the standards of being a Marriott-branded hotel. Overall, it was a weird experience
Hotel Westree KL Sentral
4/5122 Reviews
KL Sentral
Great place close to KL Sentral station, we only needed it for a one night stop on our train journey so it was very convenient, but it could also be a nice place to visit the city from. The room was very comfortable and had a little kitchenette area.
Euro Life Hotel @ KL Sentral
4/537 Reviews
KL Sentral
Pros: Hotel is centrally located. It's located behind KL sentral and just a few meters away from NU Sentral Mall. There are a number of convenience and massage shops nearby. It's also close to a Catholic Church so were able to attend mass on a Sunday! Desk is manned 24 hours so late check in and early check out should not be an issue. Rooms are not very big and no breakfast were provided but for the very affordable price we paid, the room is already a steal. We were even upgraded to room for 4 when I just booked a room for 3. Cons: -Cleanliness of room and bathroom can be improved. Bathroom has that rusty smell. They weren't dirty but cleanliness certainly can be improved. -Only 1 trash bin was provided. There was no trash bin in the bathroom.

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