Silka Cheras Kuala Lumpur

Silka Cheras Kuala Lumpur Reviews

Silka Cheras Kuala Lumpur

100, Jln Cheras, Phoenix Business Park, Kuala Lumpur, 56000, MalaysiaView Hotel Details
Silka Cheras Kuala Lumpur
Silka Cheras Kuala LumpurSilka Cheras Kuala LumpurSilka Cheras Kuala Lumpur
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Silka Cheras Kuala Lumpur Guest Reviews

3.8/5
Good
340 review
Verified reviews
Location3.9
Amenities3.6
Service3.8
Cleanliness3.7
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All reviews(340)
Positive reviews(294)
Reviews with photos/video(104)
Friendly owner(35)
Large rooms(21)
Convenient location(21)
Great value for money(19)
Easy to get around(17)
Too noisy(15)
Convenient parking(13)
Close to metro(13)
Negative reviews(46)
Nnisa
Superior Room
Stayed in Aug 2024
Couples
3 review
4.0/5
Very Good
Posted on Aug 27, 2024
Second time I stayed here..all okay for me..same problem like before..the toilet bidet leaking, the pillow thin๐Ÿ˜ฎ๐Ÿ’จ change new pillow please๐Ÿ™๐Ÿป
Response from Property: Dear Sir/Madam,Thank you for taking the time to share your feedback. We appreciate your loyalty in choosing to stay with us again. We apologize for the issues you experienced with the leaking toilet bidet and the thin pillows. Your comfort is important to us, and we will address these concerns with our maintenance team to ensure they are resolved. We value your input and are committed to improving our services for a better experience on your next visit.Thank you,From, The Management
pharmacistoffduty
Deluxe Room
Stayed in Jul 2024
Couples
16 review
3.0/5
Posted on Jul 28, 2024
Pros: Fast WiFi, convenient, about 4 mins walk to MRT Taman Connaught (shaded link bridge), big room & spacious. Free basement parking. Cons: Traffic noise, music from the bar below til late night, think walls (can hear other guests conversation), iron & iron board provided not functional. Toilet & room design abit old. Stained carpet. Centralised Aircond so cannot adjust temperature. The mall beside hotel is dead. Only got furniture shop.
Response from Property: Dear Sir/Madam,Thank you for your positive feedback on our fast WiFi, spacious rooms, and convenient location near MRT Taman Connaught. We appreciate you highlighting the free basement parking as well. However, we sincerely apologize for the inconveniences you experienced, such as traffic noise, music from the bar, and issues with the iron and ironing board. Your comments regarding the toilet and room design, as well as the carpet condition, will be addressed with our maintenance team. We strive to improve our services and hope to provide a better experience on your next visit.Thank you.From The Management
Chee Keong Choong
Superior Room
Stayed in Jul 2024
Business travelers
27 review
4.0/5
Very Good
Posted on Jul 7, 2024
I recently had the pleasure of staying at Silka Cheras Kuala Lumpur, and I can confidently say it was an exceptional experience. From the moment I arrived, I was greeted with warm smiles and excellent service that made me feel right at home. The room was spacious, clean, and well-appointed with modern amenities.
Response from Property: Dear Mr.Choong,Thank you for sharing your wonderful experience at Silka Cheras Kuala Lumpur! We are delighted to hear that you enjoyed our warm hospitality, spacious and clean rooms, as well as modern amenities. It was a pleasure having you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Thank you.From, The Management
Guest User
Family Triple Room
Stayed in Aug 2024
Travel with friends
1 review
3.5/5
Posted on Aug 19, 2024
Service staffs are friendly however room facilities can be improve
Response from Property: Dear Sir/Madam,Thank you for your feedback. We're glad to hear that our service staff was friendly during your stay. We appreciate your comments regarding the room facilities and take them seriously as we strive for continuous improvement. Your input helps us enhance the overall experience for our guests. We hope to have the opportunity to serve you better in the future.Thank you.From, The Management
Akmal Leza
Deluxe Room
Stayed in Jun 2024
Family
31 review
3.2/5
Posted on Jun 10, 2024
I recently stayed at Silka Hotel Cheras and had a mixed experience. The Deluxe Room was decent and clean but could have been more comfortable. The on-site restaurant had a basic breakfast buffet, and the fitness center was small but adequate. The nearby Cheras Sentral Mall is mostly abandoned, limiting dining and shopping options and making it challenging to find eateries. Service was generally good, with friendly staff. The hotel's proximity to public transportation was a plus, allowing easy access to other parts of Kuala Lumpur. Overall, Silka Hotel Cheras offers a decent stay, but the lack of nearby dining and shopping options due to the abandoned mall may be a drawback.
Response from Property: Dear Mr.Akmal,Thank you for sharing your experience at Silka Hotel Cheras. We appreciate your feedback on the room, amenities, and service. We are glad to hear that you found our staff friendly and enjoyed the convenient location near public transportation. We take note of your comments regarding the limited dining and shopping options due to the nearby mall. Your feedback helps us improve and provide a better experience for our guests. We hope to welcome you back in the future for an even more enjoyable stay.Thank you.From,The Management
Guest User
Superior Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Very good service and great location good experience
Response from Property: Dear Sir/Madam,Thank you for your feedback! We're thrilled to hear that you had a great experience with our service and enjoyed our prime location. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Thank you.From, The Management
Anonymous User
Deluxe Room
Stayed in May 2024
Business travelers
68 review
5.0/5
Outstanding
Posted on May 11, 2024
I really like this hotel. The room is big. Dont know how many time in here. But a bit dissapointed this time room are full and i got 5th floor. Quite noisy because facing main road. But doesnt matter because i still can sleep in happy
Response from Property: Dear Sir/Madam,We appreciate your loyalty to our hotel and are glad to hear that you enjoyed your stay overall. We apologize for the noise from the main road on the 5th floor. Your feedback is valuable to us and we will strive to make improvements for your next visit. Thank you for choosing us for your accommodation needs.Thank you.From,The Management
Anonymous User
Deluxe Room
Stayed in Jun 2024
Business travelers
8 review
4.5/5
Great
Posted on Jul 16, 2024
Value for money ! Good stays with good facilities Free parking !
Response from Property: Dear Sir/Madam,Thank you for your positive feedback! Weโ€™re thrilled to hear that you found great value for money during your stay and enjoyed our facilities. It's wonderful to know that the free parking added to your experience. We strive to provide a comfortable and convenient environment for all our guests, and your kind words motivate us to keep improving. We look forward to welcoming you back soon!Thank you,From, The Management
shafik lutfi
Deluxe Room
Stayed in May 2024
Couples
11 review
4.0/5
Very Good
Posted on May 28, 2024
one night at silka, it's comfortable and easy for me, I'll definitely choose here again because it's closer to the place of business
Response from Property: Dear Mr.Shafik,We are thrilled to hear that you found your stay at Silka comfortable and convenient for your business needs. We appreciate your positive feedback and look forward to welcoming you back in the future. Thank you for choosing us as your accommodation option.Thank you.From,The Management
Anonymous User
Superior Room
Stayed in Apr 2024
Family
16 review
3.7/5
Posted on Apr 14, 2024
Overall is ok, just the hotel is abit old and some renovate will be better. But location reason i choose it
Response from Property: Dear Sir/Madam,Iโ€™m so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. We will definitely look into the upgrading of the hotel. Thank you for staying with us.Thank you.From,The Management
Ujin
Deluxe Room
Stayed in Jul 2024
Family
1 review
3.5/5
Posted on Jul 17, 2024
breakfast is so so bad nothing too eat
Response from Property: Dear Mr. Ujin,Thank you for your feedback regarding our breakfast offerings. We apologize that you found the selection to be unsatisfactory and that there wasn't anything you enjoyed. Your comments are valuable to us, and we will use them to improve our menu. We strive to provide a better dining experience for all our guests, and we hope you'll consider giving us another chance in the future.Thank you.From, The Management
Guest User
Family Triple Room
Stayed in Mar 2024
Family
1 review
3.7/5
Posted on Apr 3, 2024
Room is clear. Hotel connected to a mall but most of the shop are closed & left furniture shops & a bistro at ground floor.
Response from Property: Dear Sir/Madam,Thank you for your feedback. We are pleased to hear that you found the room clear during your stay. We apologize for the limited shopping options within the mall connected to our hotel. We appreciate your feedback and will share it with our team for future improvements.Thank you.From, The Management
Anonymous User
Superior Room
Stayed in Sep 2024
Business travelers
35 review
3.5/5
Posted on Sep 4, 2024
Not much amenities, just a hotel locate in Cheras, get a room without windows, I am not so prefer, but due to the affordable rate, so cannot complain too much
Response from Property: Dear Sir/Madam,Thank you for your feedback. We appreciate your thoughts regarding the amenities and room features, including the lack of windows. Our hotel in Cheras aims to provide affordable rates, and we understand that this may come with certain trade-offs. Your input is valuable as we continually strive to enhance our guests' experience. We hope to welcome you again in the future and provide a stay that better meets your expectations.Thank you.From, The Management
Eza Maira
Superior Room
Stayed in Mar 2024
Business travelers
784 review
4.0/5
Very Good
Posted on Mar 15, 2024
Nice hotel. Clean room. Friendly staff. Fast check in. Great stay. Just next to the mall. Easy to find food.
Response from Property: Dear Ms.Maira,Thank you for sharing your wonderful experience at Silka Cheras Kuala Lumpur! We are delighted to hear that you enjoyed our warm hospitality, spacious and clean rooms, as well as modern amenities. It was a pleasure having you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Thank you.From, The Management
abigal
Superior Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
So far so good
Response from Property: Dear Ms Abigal,Thank you for your positive feedback! We're thrilled to hear that everything is going well so far. Your satisfaction is our top priority, and we look forward to continuing to meet your expectations. If there's anything more we can do for you, please don't hesitate to reach out.Thank you.From, The Management