Ref Kumamoto by Vessel Hotels

Ref Kumamoto by Vessel Hotels Reviews

Ref Kumamoto by Vessel Hotels

Shinshigai 7-2, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0803, JapanView Hotel Details
Ref Kumamoto by Vessel Hotels
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Ref Kumamoto by Vessel Hotels Guest Reviews

4.7/5
Amazing
349 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(349)
Positive reviews(345)
Reviews with photos/video(132)
Near shopping area(69)
Convenient for shopping(60)
Delicious breakfast(52)
Relaxing hot springs(34)
Easy to get around(30)
Small room size(23)
Well designed(9)
Tasty coffee(4)
Negative reviews(4)
irislam_xo
Standard Twin Room
Stayed in Jun 2024
Family
6 review
4.5/5
Great
Posted on Jun 10, 2024
Booked 2 rooms for 1 night, with breakfast included. The staff were friendly with nice service. Check in and check out process were quick with no problem. They don’t have a car park but I did find a parking instruction from someone else’s comment. You can ask for the staff for a parking coupon for cheaper price. Overall, this is a hotel that I’d recommend.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are glad to hear that you had a comfortable stay during your stay.As you said, our hotel does not have a parking lot, so if you use a nearby affiliated parking lot, you will have to pay a fee of about 1100 to 1300 yen. Thank you very much for your cooperation when using the parking lot.However, we sincerely appreciate the many compliments we have received about our hotel.All of our staff will continue to work hard to provide services that you can enjoy.If you are in the area, please use REF Kumamoto by Vessel Hotels again.We look forward to welcoming you again.REF Kumamoto by Vessel Hotels Front Desk Murakami
Po Yan LAM
Moderate Twin Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Self service for toiletries, even provide pads at the toilet, very considerate
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels. We would like to thank you for your positive feedback and your review.We hope you were satisfied with your stay.We will continue to strive to further improve our services.We look forward to welcoming you again.REF kumamoto by vesselhotels, Morimoto
Guest User
Moderate Twin Room
Stayed in Apr 2024
Family
8 review
4.0/5
Very Good
Posted on Apr 22, 2024
After Breakfast, The Staff Cleaned The Chairs And The Table, We Are Quite Happy And Impressed By The Love And Dedication!! Breakfast Spread Quite Good Too My Daughter Enjoyed The Salted Pickles (I Think That’s What Is Called Service is Really Good Too, And The Hotel Is Near The Top Rated TonKatsu Restaurant -The Food There Is Simply Amazing And Delicious And Near Bus Terminal
Response from Property: Thank you for choosing REF Kumamoto by Vessel Hotels out of many hotels.We would also like to thank you for taking the time out of your busy schedule to post a review.We are very happy to receive so many compliments about our hotel.Your kind words are an encouragement to all of our staff.Furthermore, we are glad to hear that you were able to enjoy our hotel's signature breakfast.As our guests have said, our hotel's breakfast is served buffet style, and we also offer Kumamoto specialty ingredients and dishes such as dagojiru and mustard lotus root that change daily. It has been well received.All of our staff will continue to strive to provide services that will please our customers.If you are in the area again, please stay at REF Kumamoto by Vessel Hotels.We look forward to seeing you again soon.REF Kumamoto by Vessel Hotels Front Murakami
ChengCc
Standard Double Room
Stayed in Mar 2024
Couples
20 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Very well located in Kumamoto. It closes to many attractions. Clean, excellent service and friendly staff. Onsen are good. 👍🏻👍🏻👍🏻 Highly recommend!
Response from Property: Thank you for staying at REF Kumamoto by Vessel Hotels.Our hotel is located in the center of Kumamoto, making it convenient for shopping and dining. It is also convenient for getting around as it is close to the bus terminal and tram station.The public bath can be used free of charge from 6 a.m. to 10 a.m. and from 3 p.m. to 1 a.m. There is also an open-air bath with a garden and a sauna.We always strive to provide friendly customer service so that our customers can use our services with peace of mind. We are very happy that you enjoyed it.We look forward to seeing you again soon.REF Kumamoto by Veesel HotelsImamura
EakMongkol
Standard Twin Room
Stayed in Apr 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Very good hotel, breakfast is so good, the public bath are very spacious and clean.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time out of your busy schedule to post a review.We are very happy to hear that you enjoyed our hotel's services during your stay.We are also happy to hear that you were able to enjoy our hotel's signature large public bath and breakfast.Our hotel's large public bath has a garden, which you can admire while soaking in the bath. We would be happy if you could spend a relaxing time during your stay.All of our staff will continue to strive to provide services that will please our customers.Breakfast and the public bath can be used even if you are not staying at the hotel.If you are in the area, please stop by REF Kumamoto by Vessel Hotels.We look forward to welcoming you back again soon.REF Kumamoto by Vessel Hotels Front Murakami
Ying choi
Standard Twin Room
Stayed in Feb 2024
Family
18 review
4.5/5
Great
Posted on Feb 14, 2024
Good location, easy access. Good facilities, but too many people. Have car park nearby but full.
Response from Property: Thank you very much for staying at REF Kumamoto Vessel Hotels. I'm glad you are satisfied with the location. We apologize for any inconvenience caused in the parking lot. We look forward to seeing you again if you have the opportunity to come to Kumamoto.
onlywinx
Single Room with Shower
Stayed in Jan 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jan 5, 2024
hotel is a 1min walk from karashimacho tram station, right next to a huge 7/11 store. it is also a 5min walk from shimotori shopping street. room was nice and clean, drinks and amenities were free-flow from the lobby. toilet seat was heated which is a plus! the staff can speak basic english and are very helpful - they have a translation device too! entry to the ladies' onsen is password-protected which gave peace of mind. did not try the breakfast as it was on the pricier side, but overall the room was amazing and i wish i could have stayed for longer.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels the other day.We would also like to thank you for taking the time out of your busy schedule to post a review.Thank you very much for your kind words of compliments regarding our hotel.Your kind words will serve as encouragement for all of our staff in the future.Next time you have the opportunity to stay with us, we hope you will enjoy our hotel's signature breakfast.Our hotel's breakfast includes Kumamoto's specialties, and although it changes daily, we are waiting for our guests with dishes such as Taipingen and Takana.We will continue to work hard every day to provide even better service by being close to our customers.If you are in the area again, please stop by REF Kumamoto by Vessel Hotels.All of our staff are looking forward to seeing you again.REF Kumamoto by Vessel Hotels Murakami
Guest User
Single Room with Shower
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Nice hotel, good bath ♨️ Tidy and clean Location very well and near bus center and Sakura shopping mall
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review.We are very happy to hear that you enjoyed your stay at our hotel.Your kind words are an encouragement to all our staff.All of our staff will continue to work hard to provide you with services that you can enjoy.If you come to Kumamoto again, please use REF Kumamoto by Vessel Hotels.We look forward to seeing you again.REF Kumamoto by Vessel Hotels Front Desk Murakami
Si Wing
Standard Twin Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 27, 2024
+ Breakfast buffet menu - many varieties + Close to the KMJ Shopping Dori, Sakura Machi + Spacious hot spring bath
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are very glad that you enjoyed our hotel during your stay.We are also very pleased that you enjoyed our hotel's proud breakfast and large public bath.As you said, our hotel's breakfast is served buffet style, and you can enjoy ingredients and dishes unique to Kumamoto such as Akagyu hamburgers and Taipingyen. We would be very happy if we could convey even a little of the charm of Kumamoto when you use our hotel.All of our staff will continue to work hard to ensure that our customers can enjoy their stay.If you are in the area, please use REF Kumamoto by Vessel Hotels again.We look forward to seeing you again.REF Kumamoto by Vessel Hotels Front Desk Murakami
Guest User
Moderate Twin Room
Stayed in May 2024
Family
1 review
4.0/5
Very Good
Posted on Jun 4, 2024
Hotel location strategies, around of mall and shops. A lots of restaurant to choose. Hot spring is nice and comfort.
Response from Property: Thank you for using REF Kumamoto by Vessel Hotels.Thank you for taking the time to leave a review.We hope you enjoyed your stay.We will continue to strive to improve our services.We look forward to welcoming you again.REF Kumamoto by Vessel Hotels Morimoto
Yau
Moderate Twin Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Good location near to subway and shopping mall, many restaurants around.
Response from Property: Dear guest,Thank you very much for choosing and staying at REF Kumamoto by Vessel hotels. We are located in the very city center, so it is convenient for everything. We hope you had a wonderful time in Kumamoto. Thank you for your review.REF Kumamoto by Vessel Hotels, front desk, Aramaki
Anonymous User
Standard Twin Room
Stayed in Nov 2023
Family
2 review
4.0/5
Very Good
Posted on Nov 24, 2023
Service is good. Location is in the shopping area which is convenient. But the room is quite small which I have to (they recommended as well) put my luggage under the bed. The breakfast is good and tasty. I would recommend this hotel if travellers would like to have shopping.
Response from Property: Thank you very much for using Ref Kumamoto by Vessel Hotels.Thank you very much for your cooperation in the reviews.As our customers have said, the hotel rooms are compact. We apologize for any inconvenience caused.I read that you were generally satisfied with the rest.We would be happy if we have the opportunity to use you again.All of our staff are looking forward to welcoming you back again.REF Kumamoto by Vessel Hotels
Guest User
Single Room with Shower
Stayed in Oct 2023
Solo travelers
11 review
4.2/5
Very Good
Posted on Oct 22, 2023
Convenient location for food and drinks. Shopping mall right opposite to the hotel. Although the room is small it has everything you need, good budget hotel. Staff are nice, they also provide welcome drinks and coffee at certain time.onsen is nice.
Response from Property: Thank you very much for using Ref Kumamoto by Vessel Hotel. Thank you very much for your cooperation in reviewing.We are relieved to hear that you were satisfied with your stay.We will continue to strive to further improve our services.All of our staff are looking forward to your next visit.REF Kumamoto by Vessel Hotels
Chua
Standard Twin Room
Stayed in Apr 2024
Travel with friends
5 review
4.5/5
Great
Posted on Apr 20, 2024
Excellent location within shopping street and just one min walk from Tram stop - super convenient. The hotel offers great amenities too - welcome drink from 2-11pm, free popsicles after bath and best of all - Dyson hair dryer provided in the bath area!
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time out of your busy schedule to post a review.We are very happy to hear that you enjoyed your stay with us.We are glad to hear that you enjoyed our hotel's services during your stay.As our guests have said, our hotel's large communal bath has an open-air bath and sauna, but it also has a Dyson hair dryer and a miracle shower, which is very popular.We will continue to work hard every day to provide services that please our customers.If you are in the area again, please stay at REF Kumamoto by Vessel Hotels.We sincerely look forward to seeing our customers again.REF Kumamoto by Vessel Hotels Front Murakami
Guest User
Standard Twin Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 7, 2024
Good location
Response from Property: Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much. I heard that you were satisfied, so we are very pleased. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to promote better service in the future. We sincerely look forward to your next visit. REF Kumamoto by Vessel Hotels Front Murakami