Iberostar Grand Trinidad Reviews

Perfect location, everything in walking distance. Such wonderful and friendly staff. I has to get up early the next morning for my bus and the staff made sure I was ok and gave me a little gift box of water and a sandwich for my travels. Beautiful hotel and amazing food. Definitely recommend whilst staying in Trinidad

This hotel may be the best and most expensive hotel in Trinidad, but the introduction of this hotel on Ctrip is completely false. Of course, because of my complaint, they have removed the false promotional pictures. It's not that this hotel is bad, but the false promotion is really annoying. I hope that similar situations will not appear on Ctrip in the future. The picture is a screenshot of the promotional website when I booked the room. They don't have anything in the picture, it's completely fictitious!

Located in a nice little square in the town. The rooms are large and well maintained. Free bottled water and slippers are provided. The WI-FI keeps disconnecting. The breakfast is expensive and unpalatable. The waiters chat together without paying attention to others.

The best hotel of our Cuba vacation March/April 2024. Best location in Trinidad, just 10 minutes walk from Plaza Mayor. Beautiful foyer, large rooms, friendly staff. Breakfast selection very good for Cuban standards. The hotel could also justify its very good rating outside of Cuba. The only drawback, but a small one for a city hotel, is the lack of a spa/gym, but that is criticism at a high level.

The best hotel in all of Cuba!!! Nice and clean rooms, everything in the rooms is in working order. Hospitable and friendly staff who will always help you. Main attractions within walking distance.

Exceptional service, especially from Carlos, who was our butler. The room was beautiful but the price was excessive for not including breakfast. When we turned on the air conditioning, an unbearable smell of food came in, so we couldn't turn it on.

The hotel is very nice and the location is good. The service was good the first day. As advertised, we had a breakfast buffet. Only on the second day there was no buffet and the service wasn't that good either. Unfortunately we didn't know why. A bit poor for a five star hotel.

Excellent stay. very nice town

Dear all at Iberostar Grand Hotel Trinidad Back from our extraordinary Cuba round trip I would like to thank you once again for our wonderful stay and the hospitality of everyone at the Iberostar Grand Hotel Trinidad. We appreciate very much your service and kindness. Suite 204 is outstanding and our time in Trinidad and especially in hour hotel was extraordinary. We definitely will come back, latest when your annex with the cafe and roof top pool will be finalized. Once again thank you very much. Take care, keep well and all the best. Best regards Frank & Edita

I visited this hotel regularly either with my boyfriend or my little son. Food is excellent here and also drinks. Workers attention is also exceptional. Always very pleasant and very polite. I truly recommend this place for all who visit Trinidad.

I was in that magic place for a day. I notice that trinidad is a wonderfull City and this hotel is the most impresionante one there. The people is so kind. The man in the reception gave us the information and help with our plans. He offer a room with a terraza and a suitable pillows

Had lunch at this restaurant couple of times and the food is so delicious! The burger combo is a great choice. But my favourites been the Lamb meal! It is so delicious. Also the staff is very friendly, specially one of the managers Addys was very helpful and friendly! I would highly recommend to go try the food at this restaurant!

The hotel has top quality finishes but the staff is the real gem of this hotel. They were incredibly friendly and went above and beyond to make sure our stay was pleasant. The restaurant has a varied menu and the staff there are well trained. I would definitely stay in the Iberostar Trinidad again.

I had coffee and a sandwich at this hotel with a few of my friends back in September. This hotel as has always been is a very friendly place to be in. We were taken on a tour of the hotel by the Customer Service Manager Addys, who is very friendly, professional and very helpful. The hotel is well maintained and very clean with all the amenities. They have preserved the age of the hotel after all the renovations that has been done. The hotel itself has a unique character which is very rare these days with all the new and fancy hotels coming up. It is centrally located in the city of Trinidad within walking distance to many of the attractions. Although the rates are on to the highside, it's all worth it for this type of hotel. Highly recommend it.