To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.8
Service4.1
Cleanliness4.1
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All reviews(87)
Positive reviews(72)
Reviews with photos/video(29)
Awesome stay(35)
Awesome rooms(18)
Friendly owner(17)
Great location(10)
Negative reviews(15)
Kimberly Dolores
Deluxe Twin Room
Stayed in Aug 2024
Couples
5 review
4.5/5
Great
Posted on Aug 26, 2024
The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast and loved the convenient location close to major attractions.
Response from Property: MABUHAY! Thank you for recognizing and appreciating the outstanding service delivered by our staff members. We place great importance on the commitment of our team to ensuring guest satisfaction, and your valuable feedback serves as a motivating affirmation of our efforts.
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 20, 2024
I love our room, with a beautiful view of Mt. Mayon! Been to some oriental hotels! Hotel is clean and staff are friendly and accommodating :)
Response from Property: Thank you for providing feedback on your recent stay at our hotel. We truly value your satisfaction with our staff's service. We look forward to welcoming you back in the near future.
AraJe
Deluxe Twin Room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
So nice. Hope to stay again and will see more beauty of Albay. Thank you.
Irene
Deluxe Queen Room
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Jun 2, 2024
Very nice and clean accommodation ... Friendly staff :)))))
Response from Property: Thank you for choosing us! Hoping to see you again soon.
Anonymous User
Deluxe Queen Room
Stayed in Mar 2024
Travel with friends
34 review
3.7/5
Posted on Mar 31, 2024
Buffet breakfast was fine. Hotel amenities also okey. They have airport service upon request in which i suggest must avail. They also have spa with great massage service.
Response from Property: It sounds like you had a pleasant experience during your stay! A fine buffet breakfast and satisfactory hotel amenities make for a comfortable visit. It's great to hear they offer airport service and have a spa with excellent massage services. Your suggestion to avail the airport service is noted for future guests. If you have any more details or recommendations about the spa or other services, feel free to share!
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The Location is accessible and the hotel is cozy and relaxing. The room is clean and spacious. The reception desk was easy to contact and the personnel are approachable. We were able to access the internet fast and have a strong connection even inside the room. We have not tried the swimming pool but its clean and the water is not so cold.
We enjoyed our overnight stay, and sleep soundly. Thank you.
Response from Property: Mabuhay!Thank you very much, esteemed guest, for acknowledging the hotel's services, including the dedicated staff. We look forward to the opportunity to welcome you back in the future, and we sincerely appreciate the time you took to provide feedback.
charlie Jaramillo
Deluxe Queen Room
Stayed in Apr 2024
Couples
1 review
4.5/5
Great
Posted on Apr 2, 2024
Pet friendly and the place is good
Response from Property: That's great to hear that the place is pet-friendly! It's always nice to find accommodations that welcome furry friends. If you have any tips or recommendations for other pet owners considering a stay there, feel free to share!
Anthony James
Deluxe Queen Room
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on Apr 25, 2024
Food are great, service are excellent. The only thing is the comfort room is having a little unpleasant odor. And the pool is not bad but not too clean. But overall it's Great experience to stay in Proxy by Oriental hotel.
Response from Property: Thank you for sharing your experience! It's fantastic to hear that you enjoyed the food and found the service excellent at Proxy by Oriental hotel. Your feedback about the comfort room odor and pool cleanliness is valuable, and I'm sure the management will appreciate it as they strive to improve these areas. Overall, I'm glad you had a great experience staying there.
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
The service was as good or better than a 5 star hotel. The food was very tasty and we enjoyed it very much. The staff were very helpful and outgoing! We will stay in your hotel everytime we go to the province to visit my wife's family.
Response from Property: It's wonderful to hear that you had such a positive experience at the hotel! Excellent service, delicious food, and helpful staff really make a difference in creating a memorable stay. It sounds like you've found a great place to stay whenever you visit your wife's family in the province. If there's anything else you need or if you have any questions in the future, feel free to reach out. Safe travels on your next visit!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 27, 2024
Great stay for family and friends. Love the place. Thank you for making our stay memorable in Bicol. π₯°
Response from Property: I'm thrilled to hear that you had a wonderful stay and that the hotel made your time in Bicol memorable! It's always great to hear positive feedback about experiences with family and friends. If you need any recommendations or assistance for future trips, feel free to ask. Safe travels!
David Jansen Yap
Deluxe Queen Room
Stayed in Mar 2024
Travel with friends
9 review
3.5/5
Posted on May 3, 2024
I expected more from this hotel being on the expensive side compared to its competitors. The rooms were but cleanliness needs to be improved. Breakfast was very carb heavy and not much protein options available.
Response from Property: It's disappointing to hear that your expectations weren't met during your stay. Cleanliness and a balanced breakfast are crucial aspects of any hotel experience, especially when you've opted for a higher-priced option. Your feedback regarding the carb-heavy breakfast and lack of protein options is noted and can help the hotel improve its offerings for future guests. Thank you for sharing your experience; I hope your next stay meets all your expectations.
JohnD77
Deluxe Queen Room
Stayed in Oct 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 30, 2023
GREAT LOCATION, GREAT PRICE, GREAT STAFF, CLEAN ROOMS. WILL STAY AGAIN.
Response from Property: Thank you so much for your positive feedback! We're thrilled that you enjoyed our great location, affordable pricing, excellent staff, and clean rooms. We look forward to welcoming you back again on your next visit! Safe travels until then!
Aqua Bella
Deluxe Queen Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Good food. Cozy place. Safe, clean and pet friendly. The staff were amazing and generous. Thank you and God bless.
Response from Property: Thank you for your lovely feedback! We're delighted to hear that you enjoyed the good food, found our place cozy and pet-friendly, and felt safe and clean during your stay. Our staff strives to provide amazing service, and we're grateful for your kind words. Wishing you all the best, and we hope to welcome you back soon!
WithmyAusomeKid
Deluxe Queen Room
Stayed in Aug 2023
Family
42 review
4.7/5
Amazing
Posted on Aug 10, 2023
Lack mini ref in the room that I booked. Breakfast on the first day wasn't good but overall stay was good. Spacious room and bath. Pool area is big and nice. Staff are very friendly and helpful. Modern hotel and good for families w different activities.
Response from Property: Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the lack of a mini refrigerator in your room and the breakfast experience on the first day. However, we're pleased to hear that you found the overall stay enjoyable, with spacious rooms and bathrooms, a nice pool area, and friendly, helpful staff. We appreciate your comments and will take them into consideration for future improvements. We hope to welcome you back soon for another positive experience.
ALXSL
Deluxe Queen Room
Stayed in Aug 2023
Couples
1 review
4.5/5
Great
Posted on Aug 8, 2023
We are satisfied with the service that the hotel provided us. Very happy during our stay. Thanm you for accomodating ua.
Response from Property: Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!"