To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(116)
Positive reviews(16)
Reviews with photos/video(2)
Delicious breakfast(5)
Great service(5)
Great location(4)
Charlie
Standard Twin Room
Stayed in Mar 2024
Business travelers
30 review
4.0/5
Very Good
Posted on Apr 1, 2024
Overall good for the price and the location close to the exhibition center. >Walking distance.
Response from Property: Thank's a lot Charlie !And... sorry for the delay of responseHave a nice day Yves - Manager
Guest User
Standard Double Room
Stayed in Aug 2023
Couples
1 review
3.5/5
Posted on Aug 15, 2023
Fairly good location but other Ibis hotels are right in the heart of the city for only a few pounds more. Ended up getting taxis home at night as there are some quite dark, lonely sections on the road home.
Service was excellent for such an affordable hotel- staff brought extra pillow on request, iron and ironing board, they were always smiling, polite and proficient.
In the room, there was one small, high up window making the room feel dark and hot. We were on level 1, higher bedrooms seemed to have better windows.
Mattress was comfortable but not attached or anchored in- it tended to surf away from the hard headboard and your one pillow then fell down between the gap. The pillows themselves were crap- I felt like a I was sleeping on a water balloon- when you rested your head on one section, it would go flat and inflate the other. We requested extras because I had recently had surgery and needed extra support and one extra was provided. I ended up using towels for extra support which was less than ideal.
Bathroom was clean, modern and had a nice, powerful shower. TV had access to Netflix and YouTube.
The air conditioning was FANTASTIC and powerful when it was on but then it inexplicably would turn off maybe 2/3 times a night and the heat would wake us up which was a shame. We run hot and like a colder bedroom so this might not be a deal breaker for you but it’s very important for me and affected my quality of sleep.
Response from Property: Good morning !Thank you for your compliments on our hotel and I'm glad you enjoyed your stay.I don't really understand the pillows...they were tested by ibis with the customers, on several types of pillows to choose the model that the customers preferred, and we don't have any comments in general.The air conditioning switches off automatically when the room reaches the required temperature, and switches back on automatically when the temperature rises.Do not hesitate to ask for a large room next time;Large shower, large TV yes and Chromecast! :-) I hope the team will welcome you again very soon.Excellent dayYves Poletti - Manager
Guest User
Standard Double Room
Stayed in Jul 2023
Business travelers
1 review
4.2/5
Very Good
Posted on Jul 26, 2023
Clean hotel with friendly staff.
Response from Property: Thank you so muchLooking forward to seeing you again with us!
Herbandrew24
Standard Double Room
Stayed in Apr 2023
Couples
21 review
5.0/5
Outstanding
Posted on May 2, 2023
Beautiful stay in Lille at the Ibis Center Grand Palais hotel.
Small room but with all the comforts. Kind and helpful staff. Abundant and varied breakfast with typical French products such as crêpes, madeleines, cheeses, many types of bread.
We stayed for just one night and everything went well: from check-in, to check-out, luggage storage…
Original TextTranslated by Google
6/13
Response from Property: Thank you very much
Breakfast is very successful yes... :-)
I agree with the team
I can't wait to see you with us again!
Guest User
Standard Double Room
Stayed in Jun 2023
Business travelers
6 review
4.0/5
Very Good
Posted on Jun 25, 2023
The hotel is not big, but it has all the necessary facilities
Original TextTranslated by Google
Response from Property: thank you so much
Looking forward to meeting us again!
Guest User
Standard Double Room
Stayed in Sep 2022
Solo travelers
20 review
5.0/5
Outstanding
Posted on Sep 25, 2022
The hotel has a high cost-effectiveness ratio, good service, and is very conveniently located just a ten-minute walk from the train station.
Original TextTranslated by Google
Response from Property: thank you so much
Indeed, the hotel is very close to the city center but in a quiet area
Looking forward to meeting us again!
Guest User
Standard Twin Room
Stayed in Nov 2022
Travel with friends
1 review
4.0/5
Very Good
Posted on Dec 5, 2022
Great hotel for a weekend away. Delicious breakfast and nice staff
Original TextTranslated by Google
Response from Property: Thank you
Breakfast was a great success yes... :-)
I share with the team
Looking forward to seeing you with us again!
Guest User
Standard Double Room
Stayed in Jul 2022
Business travelers
1 review
4.0/5
Very Good
Posted on Aug 5, 2022
Very welcoming and attentive staff!
The big positive point is the WIFI which does not bug!
Original TextTranslated by Google
Response from Property: Hello and thank you !! Wifi is great via fiber...
See you soon !
Guest User
Standard Double Room
Stayed in May 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on May 26, 2022
Well located hotel, near the Expo and just on the edge of the old historic center. Nice room and good basic breakfast.
Original TextTranslated by Google
Response from Property: thank you so much
Looking forward to meeting us again!
zhou-crystal
Standard Twin Room
Stayed in Jul 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Jul 12, 2023
Very satisfied.
Original TextTranslated by Google
Anonymous User
Standard Double Room
Stayed in Jun 2024
Solo travelers
7 review
4.5/5
Great
Posted on Jul 2, 2024
Удобное расположение, в пешей доступности от вокзала, чистота, вполне хорошие завтраки
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Response from Property: Доброе утроСпасибо за ваши добрые комплименты!И спасибо, что приехали в Лилль во Франции :-)Добрый деньИв - Менеджер
Guest User
Triple Room
Stayed in May 2024
Business travelers
2 review
4.0/5
Very Good
Posted on May 23, 2024
房間很乾凈,晚上睡覺也很安靜,性價比比較高。
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Response from Property: 早安非常感謝您的誇獎!抱歉回覆延遲,我無法連接到電子預訂再次感謝,祝你有美好的一天伊夫 - 經理
Guest User
Standard Double Room
Stayed in Sep 2024
Business travelers
1 review
3.8/5
Good
Posted on Sep 8, 2024
房間衞生,秋冬偏潮,早餐很好
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Response from Property: 早上好,謝謝您的誇獎!感謝您來到法國裡爾 :-) 下午好 Yves - 經理
Guest User
Standard Double Room
Stayed in Sep 2024
Travel with friends
25 review
5.0/5
Outstanding
Posted on Sep 14, 2024
非常非常棒
Translate
Response from Property: 您好,謝謝您的誇獎!閱讀起來很愉快,我會與團隊分享感謝您來到法國裡爾:-)再會 伊夫 - 經理