Anonymous User
November 3, 2024
After staying for 10 consecutive days, I was deeply touched. The main points are as follows:
1. The facilities in the room are poor. Sometimes the phone is inexplicably silent and cannot be used. The main switch for controlling the air conditioning of the guest rooms on the floor is actually in a certain guest room. If the guest in this room adjusts the room temperature, the guests in many other rooms can only "enjoy" this room temperature.
2. The service in the restaurant is extremely poor. When I went to the Chinese restaurant for dinner at night, I only provided paper menus for Indian dishes. I had to scan the code to order Chinese dishes. There was no paper menu or electronic menu. The breakfast dishes were hot except for a few foods such as porridge, milk, and eggs. Other stir-fried dishes, buns, and steamed buns were cold. The tableware provided was chipped (see picture). From the manager to other waiters, there was basically no smile on the faces of the restaurant staff. When they saw the guests entering the restaurant for dinner, they basically had a stern face. The guests felt cold and a bit gloomy when they entered the restaurant. I have reported the above problems to the restaurant manager and the upper-level management several times, but there was no correction.
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