Popular London 4-star Hotels

We had a very comfortable stay in the Bromley Court Hotel. Very good value for money since it is in London - but the grounds and area are much more relaxed than inner London. Room was comfortable, had everything you needed like an iron/ironing board which some don't now. Also tea/coffee and biscuits for your arrival. Little touches like this made it comfortable/ practical. Also breakfast was good and the extensive gardens were ideal for drinks outside in the evening.

Wonderful stay, I may said it is the best hotel I have lived in London. Thank you for arrange us to the highest floor and enjoy a fascinating view in morning. You may go to Heathrow Airport by bus, but there are to many choices for you, so great!

convenient location with walking distance to Shepherd Bush’s Mash station and Big shopping mall Westfield. Impressive lobby deco and good reception service. However, it should be great if there is cleaner carpet and freezer facility in the room. The phone was not working to connect room service team and I had to visit the reception in person for service request .

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

The hotel is correct but there is an accumulation of small things which make it not good value for money. Wring access card for the room, very slow Internet, have to queue 15minutes minimum to get a table for breakfast and you are told it s busy time so you give one hour come back but still same issue, shower head dismounted in your hands, ..... Staff is nice and kind but the hotel needs maintenance, it s too expensive for the result.

Our normal IHG Hotel was nearly fully booked therefore the price was prohibitive. We therefore took the opportunity to try for the first time the Sutton Hotel. All the staff that we met either on the reception or restaurant were friendly, helpful and professional. The Hotel has full amenities including swimming pool, and although we did not use any, except the restaurant, everything looked excellent. Our queen’s standard room was ok but there were a few marks and stains on the carpet, plastic cups in the bathroom, no box of tissues and few plug sockets. All these things are noticed in comparison to our normal hotel at Epsom Downs. It is however true to say that this Hotel had a very good restaurant on sight which Epsom does not. Therefore there is no doubt we will certainly stay here again in the future.

Hotel receptionists are helpful and friendly. I only had unhappy experience with house-keeping staff. First time, I closed the door leaving the key inside, an young house keeper passed by, I politely asked for her help. She told me “contact reception” with impolite attitude, walk away immediately but I still can hear her mumbled “ it’s not my work”. Second time, I and my friend came to her room while the house keeper doing cleaning, we saw her put all stuffs ( coffee, tea, water bottle) in the Garbage bin and refill in the room. Is it a common practice in the hotel? Even though the coffee sachets, water bottle sealed, but garbage bin is used for garbage, not for those things.

The reception staff were lovely. Room was a good size. The beds are amazing! I ended up oversleeping. The down sides were the water pressure and ventilation system. The hot water in the sink had a very slow flow and the show pressure was poor. The ventilation system did not work, however a portable heater was provided. The only problem with that was if it got too hot, there was no way of cooling the room. Besides all of that I would stay here again.

had a delightful experience. The hotel is located in a quiet area, offering a peaceful retreat while still being close to key attractions. The staff were incredibly helpful and welcoming, ensuring a smooth and enjoyable stay. My room was modern and comfortable, with a great view that added to the overall experience. The restaurant staff were particularly accommodating, especially when it came to catering to dietary needs. The easy access to public transport was also a plus, making it convenient to explore London, though parking was difficult. Highly recommended for anyone visiting Greenwich

It's a lovely hotel in a fantastic location, with easy access to public transport and situated in a safe area. The staff are incredibly warm and welcoming, and the beautifully decorated lobby adds to the charm. The service is excellent. The rooms are comfortable, though a bit on the smaller side, which can be challenging if you're handling a large suitcase. The walls are a bit thin, and the curtains could use some fixing. The room design I had was a little unusual, with stairs inside. That said, overall, it was a good experience!