Anonymous User
June 2, 2024
It is a smoking hotel. The lobby felt dim and dark, and the staff at reception appeared to have trouble speaking in English but we did manage to check in. Once the door of the lift opened at our floor, we smelled strong cigarette smell. The entire corridor floor smelled bad. We were hopeful but our room had a very strong cigarette smell as well. The staff brought a vacuum cleaner but it would not clear the smell in the room; they needed another type of machine. It was a non-smoking room, but yet they allowed you to rent an ashtray (refer to image). As we get sick with the smoke smell, we couldn’t stay (while waiting for the staff, we had to open the window at the corridor to breathe in some fresh air) and checked out/ left the hotel. Thankfully we found a non-smoking hotel nearby.
Trip.com helped us with the refund.