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Boulan South Beach
3.9/5101 Reviews

Boulan South Beach

South Beach Miami Beach|0.23km from The Bass
I recently stayed at the Boulan (late May). I typically stay at the Kimpton but I was asked to stay at the Boulan by a Special Event producer who is looking for a hotel to house her production team during the summer. She had stayed at the Boulan pre-Covid. I checked in the late evening after playing golf. First, I loved the location and the upon entering the hotel immediately loved the vibe. After checking in, which was efficient and easy, I went up to my room, only to find that deadbolt did not work. I immediately returned the lobby and notified the front desk. A gentleman from engineering was at my door within 5 minutes. He was unable to fix the door. I then went back downstairs and asked to be moved. I was then told that my category was sold out. That my options were to stay or check out and a note would be left for the manager. At this time is about 10pm. The options extended to woman travel alone was to stay in a room with a broken deadbolt or check out and find another room at 10pm at night. I had paid for the room upfront. There was no promise of refund if I checked out. Only a note left for the manager. I returned to the room and put my luggage in front the door. During my usual mattress check for bedbugs, which luckily, I did not find any, I found a duvet that was stained with something that was formally red on one bed. And the other bed clearly had food (popcorn) and other items under it. In a time of a pandemic- the room had not exactly been cleaned to the best of the ability. The next day I went to have lunch on the terrace only to find the latch securing the sliding glass door was loose. In theory someone from the outside just needs to pull hard or repeated to dislodge it from the wall. During my stay I came downstairs 3 times to speak to a Manager only to be told the manager was in a meeting. This was over the span of 4 hours. I had to come downstairs because the front desk never picked up the phone. On each visit to the front desk I was told a manager would call. I was also given an email address. When I checked out I left my email asking for a manager to contact me. Since I am also in the resort hospitality industry, it was my intention to provide feedback to the manager before speaking with the producer who asked me to stay. Imagine my surprise when I instead received an email asking me to share my experience on Trip Advisor. I waited a week before posting my review – hoping to have received a response to my email by now. The Boulan is beautiful and I was ready to be a regular. Sadly, due to lack of cleanliness and no regard to Guest safety, I find it hard to recommend it.

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