Hotels Near Ocean de Grace in Montreal

I came for a medical training in September 2022. - Bad customer service. Dubious practice on room rates. When I first booked in June, I was told I could book with a preferential rate from the training organiser. It turned out the preferential rate was more expensive than booking at the hotel directly (you get 15% discount if you stay more than 3 nights). I called the hotel, and the lady in charge said they couldn’t do anything, she wouldn’t apply the 15% discount on top of the conference preferential rate. That seemed fair to me, as I understand hotels lost a lot of business during the pandemic and tried to balance the finances. At that time I booked a room with 2 queen beds but I wasn’t sure if my husband and son would join, so I declared it would be for 1 adult only. In September, I contacted the hotel and asked to update the room occupancy to 2 adults and 1 child. THEY CHANGED the room rate and rose the price (instead of less than $1000 for 4 nights, it went to $1300!). When I asked why, they said bc I changed the booking, so they update to the new rate at the time of the change. It is still exactly the same room! I don’t mind paying more in taxes bc more people stay in the same room, but changing the rate, when they knew I was part of the conference and wouldn’t change hotel, was a bit lame… I called the same conference lady and asked if I could revert back to the conference rate. She said no, bc the conference rate has expired and she wouldn’t give it as a commercial gesture because she gets commissions on the bookings… what a bad customer service! Not sure if it was done on purpose, the room I got was a room just outside the elevator, so noisy… And we checked in, the 2 people in front of us complained very loudly about the hotel… - Room not clean and missing toiletries The beds and pillows were comfortable. They didn’t have a duvet cover, but 2 flat sheets… the duvets and the pillows were yellow from stains. The bedside tables were dusty. Carpets dirty (not the same colour, although the same patterns, as the ones in the corridors). In the bathroom, there were only soap bars, no shampoo or conditioners. I only got them because one morning, I saw a cleaning lady in the corridors and asked if she had any shampoos etc. To my surprise, she did and gave them to me. - Conference rooms neglected We had tea/coffees and pastries in the morning of the first day… but they were not refilled after lunch or the days after… unless we asked. And even after asking, we wouldn’t get hot water for tea… The toilets near the conference rooms either had missing hand soap or missing paper towels to dry your hands…. I get it that the hotel wanted to save money after being under occupied during the pandemic… but for a 4 star hotel, I expected better and better customer service. The hotel is well located, in the city centre… but I won’t be back if I have to come to another conference in Montréal.

Water from shower head is very weak need to fix or change it.

Excellent customer service. We had a small problem in our room and it was immediately taken care of by maintenance, and upon checkout they comped our valet parking. My family has been staying here for many years and we have always enjoyed the extra space, full amenities, and complimentary buffet breakfast. It is very clean and, although it may seem a little dated in this Instagram era of fancy wallpaper, it is actually beneficial to have three times the amount of space compared to hotels three times the price. You can get a huge king size room with a full kitchen, free breakfast, dining table, 4 dining chairs, armchair and ottoman, desk and comfortable work chair, 2 robes and two closets, plus an elevator and swimming pool for only $260 Canadian including tax!

Quite disappointed with the room provided vis-a-vis what was reserved. Two double beds instead of two queens was a tight squeeze for our family. I fail to understand why this happened, particularly since the room was booked two months in advance of arrival & secured with a credit card. I was told the hotel was fully booked for the weekend so the issue could not be remedied. That said, our room was on the pool level which was kind of nice. The room was clean and included a small fridge plus a safe. There was also a steamer which was handy for touching up formal attire. The hallways seemed a bit dim & May benefit from an update. They were quiet, without echos, which was nice however. Finally, the Metro station can be easily accessed through the building which is a bonus! Based on overall experience, I would recommend this hotel. I may consider it for future trips to Montreal but might be a bit apprehensive based on the room switch which occurred.

We only had very hot water, no cold, our air conditioner rattled and made it hard to sleep, and the duvet had no cover on it. But great location and very friendly service.

The hotel was very central to all the place we wanted to be. It seemed like a 20 min walk to everywhere. Chinatown, Old Montreal, Waterfront, St Catherine street to city centre and the other way to The Gay Village. There are a lot of people that hang around in the streets around the hotel but it seems to be a big issue in Montreal in general. We never felt unsafe but we are from Toronto. The room was very quiet, clean and comfortable. We stayed in a Panoramic rooms so we had a corner and a lounge. The rooms with just the beds are very small, it was nice having the extra space. They did not clean the rooms due to Covid which was fine but there is no where to dry a towel so we had to be creative. The bed was comfortable thought because it was not fully made up each day it got to be a bit of a mess and was harder to fix. The AC in the bedroom blows right on your head! The Lobby smelled wonderful and was clean and the staff were pleasant and helpful. All in all great place and we would stay again.

Close to Chinatown and old port. Room is small and no view. The hotel will charge $4/luggage if you want to leave your luggages in the reception—that’s crazy. We didn’t pay, so we need to carry out luggages to walk around the city until our train in the evening.

Stayed here recently and thoroughly enjoyed the experience. It looks dated but was very clean from reception throughout the remainder of the hotel. Room was exactly as described with a very comfortable bed and air conditioning. It's also in a great location in the Latin Quarter and there's a real bustle about the area with all the students in residence. It's about a 20 minute walk to the old port and old town which are both well worth a visit. If you are looking for somewhere in Montreal close to a lot of the city's attractions you would be in an ideal location staying here.

Hotel is right in the Chinatown district of Montreal. Parking is below, while small and tight, there is room. There is a small daily fee to park, typical of large cities. I went to the second floor to check in and was given my room on the higher floor. It’s typical for a downtown Holiday Inn. Room clean, nice view of the city, furnace worked well, sadly weak shower pressure found so often. Because I am a Platinum IHG member, breakfast was included both days I stayed. It was typical American despite being in a Chinese themed hotel due to location. Buffet style and filling. The staff were friendly and helpful. I had a large amount of Canadian coins I had collected over the years in the States, and they were happy to convert to bills and loonies/toonies. That helped with small purchases in the city. Checkout went well. I had no issues with safety despite coming back late at night.

I don’t see a lot of reviews here so i figured i must chime in to make sure travellers take notice of this hotel. We stayed for a total of 2 nights at this place. Initially it was suppose to be a one night stop on our way back to Toronto, but because of the very good value, comfort and service that we received, we then decided to stay for another night ( we were gonna stay for 3 but the province dropped the hammer on NYE restrictions). The Good : Friendly staff, In room IMac, 50 inch Smart TV with Netflix and other streaming apps, Free Parking ( Very secured) Free breakfast (+1 for the croissants). Free hot drinks 24/7. Walking distance to a mall. The Not so good: 5-10 mins walk to Metro ( but thats nothing to us). The Very Good: They cleaned our room! A service we miss from all the hotels we stayed at the last 2 years. This will be our go to hotel next time we visit Montreal. Keep it up Le Dauphin Longueuil!