Sai Palace Grand, Malad

dirty room Room had fungus

Great location Very nice hotel. Great location for what we needed. Very clean everywhere. Restaurant served great food. Staff always friendly

Horrible experience overall. Not only did the hotel exhibit poor hospitality and service, but its inflexible no-refund policy and lack of flexibility regarding cancellations. Despite having two rooms booked for three nights, I encountered resistance when I sought to cancel my last day due to personal reasons. They refused to accommodate any changes or provide partial refunds. Even during my extended stay, the front desk, including the Front Desk Manager Mr. Richard Norana, failed to inform me about the hotel's cancellation policy. When I raised this concern, Mr. Akshay Bagde had no satisfactory explanation. Additionally, when I requested the General Manager's email, I was only given the reservations email address, further highlighting their lack of transparency and poor customer service.

We had made a prepaid booking through Agoda, sent them messages earlier but no replies, on arrival they refused to acknowledge the booking and made my wife wait for over 30 minutes, behaving rudely and showing a lot of attitude. They did a huge favour by allotting a their WORST room and did not like that we booked through Agoda. Disgusting hotel and pathetic staff(manager). Even the management does not care. Requested Agoda to shift us to a better hotel but they dont entertain complaints just like the hotel. This is the checkin experience, waiting for the stay and checkout experience.

We stayed for just a night and were overall happy with our stay. Room was clean, we stayed in an executive room. The room had a massage chair as an added bonus and that was good to use after a full day out on the town. We had a major scare when I realized the morning after that the previous night I had lost my wallet - most likely in the Uber cab. When we finally were able to reach the cab driver, he said he noticed that it had slipped out while I was getting down from the cab and that the hotel staff had picked it up. After speaking to the hotel, they made enquiries and finally were able to locate the guard who was on duty and he had placed it in the valet podium. I was so pleased to have found the wallet with everything intact! It was stressful because the guard did not inform anyone and so it took time to find it. But thankfully due to the cab driver and the hotel, we found it back. On the negative side, the bathrooms although nice, had problems with both the toilet flush and the shower drain. The drain was almost fully blocked and water ran out all over the bathroom. Breakfast was a large spread but average, my opinion may be biased because I was quite stressed about the wallet at the time and in no mood to eat. All in all, we were satisfied and would stay there again.

Worst experience!!!!!!! Don't waste your money, you can save money in nearby hotels, or you could pay 1 or 2k and get best hotel in andheri west or east Cleanliness I would rate 0 Not polite They just need someone who can pay double for tiny room...