Leonardo Hotel München City Center

Here, they move you between their hotels. They do whatever they want. It's the worst. I made a reservation a month and a half ago for 1.38 million won for 2 nights during Oktoberfest. I did it because the location was really good, but as soon as I arrived at the hotel at 9:30 PM, they said it was overbooked and told me to choose another place. Instead, they said they would upgrade my room, which was good news. What good would it be if I went to a nice room far from the festival during Oktoberfest? And if it's far, they won't pay that much. If I were going to move and use public transportation, I wouldn't have made a reservation at a hotel that costs 700,000 won per night. And they didn't hesitate to say that their location was not good because there were a lot of special races nearby. I tried to cancel and find a nearby hotel, but it was too late, so I had no choice but to move. (They even said they wouldn't give me a full refund, so I argued with them and they said they would.) I was so angry that I tried to request a refund for the difference, but the hotel I was moved to (although they were kind) didn't disclose their price per night. It was truly the worst experience.

The rooms are very small for a 4-star hotel, but the square meter size was given in the room description on trip.com. The breakfast is very simple, but OK. We booked two rooms. In one room the door lock no longer worked, and reprogramming the room cards didn't help either, so we were moved to a smaller room because a comparable room was not available. But even in the new room the key had to be reprogrammed twice at reception because it no longer worked. The most annoying thing about our stay were the pillows and the duvet. We could hardly sleep during our stay because of the pillows. Despite several complaints to reception we were not given alternative pillows. The pillows were supposedly new. The duvets don't seem to be breathable at all, and despite the air conditioning working well we sweated under the duvets.