To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(674)
Positive reviews(654)
Reviews with photos/video(134)
Classy environment(123)
Friendly front desk staff(72)
Quiet & comfortable(43)
Large rooms(39)
Would stay again(19)
Loved the view(16)
Tasty food(16)
Perfect for business trips(11)
Negative reviews(20)
James
Deluxe King Room With A View
Stayed in lug 2024
Family
9 review
5.0/5
Outstanding
Posted on 16 lug 2024
such lovely people.
Response from Property: Dear valued guest,Thank you for a wonderful review. We are absolutely thrilled that you enjoyed your stay with us, and that our hotel staff left such a positive impression on you. Our team takes great pride in providing top-notch service, and they will be delighted to hear your kind words. We hope to have the pleasure of welcoming you back soon.
Govender
Superior Twin Room
Stayed in lug 2024
Travel with friends
1 review
2.5/5
Posted on 17 lug 2024
I don’t enjoy my stay , I booked a weekend the customer service was good but the room had a funny smell and the bathroom floor had thick back hair and even after housekeeping the hair was still there so they don’t clean correctly
The hot springs and gym was not working which was very disappointing because it was the only reason I booked at the hotel
Response from Property: Thank you for your comment. I'm sorry that you encountered a problem while staying at the hotel. We deeply understand your evaluation of the staff, and thank you very much for your recognition of the hard work of customer service. We apologise for the odour and cleaning problems in the room, and will immediately find the reason, strengthen hygiene management, and ensure that every guest can stay in a clean and comfortable environment. In addition, we also regret that you were disappointed when you experienced the hot spring and gym facilities in the hotel. We will continue to maintain facilities and equipment and strive to provide better services. I hope you can come again next time and feel our improvement and dedication.
Roy
Superior King Room
Stayed in mar 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on 12 mar 2024
Nice hotel easy taxi ride from Nanchang West Railway station.
Response from Property: Sincerely thank you for your feedback! We look forward to your next stay!
Guest User
Deluxe King Room With A View
Stayed in ott 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on 20 ott 2023
Nice facilities and excellent service. I highly recommend it!
Response from Property: Sincerely thank you for your recognition, all our efforts to get your recognition is worthwhile, for your satisfaction and for your affirmation of us, we will redouble our efforts! Looking forward to your next visit!
Names_de_Alpha
Superior King Room
Stayed in feb 2024
Travel with friends
24 review
5.0/5
Outstanding
Posted on 18 mar 2024
I enjoyed every moment it was great
Response from Property: Sincerely thank you for your feedback! We look forward to your next stay!
Chili Ryder
Deluxe King Room With A View
Stayed in gen 2022
Couples
2 review
4.2/5
Very Good
Posted on 2 feb 2022
The hotel is very nice and well maintained, the service excellent, and the amenities quite good. I had a full body massage and my companion had a foot massage with a pedicure. We both thought the services were great. The hot springs are always a treat.
We had a fun and relaxing two days and will definitely go again.
6/7
Response from Property: Happy new year. Thank you for your recognition and praise. We will continue to work hard to do better. Look forward to your staying again!
Guest User
Superior King Room
Stayed in apr 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on 1 mag 2023
nice!
Guest User
Superior King Room
Stayed in mag 2024
Couples
6 review
5.0/5
Outstanding
Posted on 6 mag 2024
The hotel is pretty good. Although the decoration is a bit old, it is still good to live in. I used Ctrip's membership benefits and upgraded the room type. The hotel has free parking and breakfast. It is also close to the city and convenient. It is very convenient to go to the city to eat and drink
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel and sharing your experience with us. We are glad to know that you are satisfied with our free parking, breakfast and upgraded room services. Our hotel will continue to work hard to improve the quality of service and provide guests with a better stay experience. At the same time, we will also seriously consider the questions you raised and do our best to improve and update the decoration and facilities of the hotel. We look forward to seeing you again!
Rouduoduozhu
Standard Family Room
Stayed in mag 2024
Family
18 review
4.8/5
Amazing
Posted on 9 mag 2024
Following the navigation, it is easy to find the hotel parking lot opposite the hotel lobby. The room is relatively quiet, and the balcony aluminum alloy doors and windows are very thick; the debugging of the room TV needs some adaptation, and the exhaust fan is slightly less effective; the breakfast is quite rich, and the dishes can be replenished in time when there are many guests, but it can only be served at 7:30 in the morning, which is a bit difficult to get up early to travel; the gym is still under maintenance and update, and the reopening time is to be determined; it would be great if the hotel could give you hot spring tickets or swimming tickets; in addition, there are more wedding receptions on good days, and the parking lot is a bit tight with more guests, but it is definitely enough on normal days; the bathtub is big enough, the hot water is big enough, and it is interesting to soak in the bathtub... There is also a cycling trail near the ancient temple, and there are many big birds on the water. If the weather is good, it is also good to walk around the surrounding area
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your evaluation of our hotel and your valuable suggestions and comments. First of all, we apologize for the trouble caused by navigation. In the future, we will strengthen the signs to make it easier for guests to find the hotel's parking lot and lobby. In addition, we are glad that you are satisfied with the sound insulation of the room and the quality of the balcony. Regarding the problems you mentioned about TV debugging and exhaust fan, we will check and repair the room as soon as possible to ensure that the facilities are in good condition. For breakfast, we will increase the supply in a timely manner to ensure that guests can enjoy rich and delicious dishes during meal time.
We will also continue to improve the hotel's facilities to ensure that the gym can be opened to the public as soon as possible. Regarding the suggestion of sending hot spring tickets or swimming tickets, we have received it and will discuss it internally to select the most suitable reward method for guests.
In addition, we understand that the tight parking space will cause inconvenience to guests, and we have started to expand and plan new parking spaces. For the cycling trails and surrounding attractions you mentioned, we will provide you with more free travel information and guidance to ensure that guests can enjoy the surrounding beautiful scenery and cultural atmosphere during their stay.
Thank you again for your support and trust in our hotel. We will take measures as soon as possible to improve and optimize services so that you can provide you with a more comfortable and pleasant experience when you stay next time.
Guest User
Superior Twin Room
Stayed in mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 12 mar 2024
Facilities: Good
Hygiene: Good
Service: Good
Environment: Good👍🏻, service is very good. The room is large and spacious. The bed is very comfortable. Give a thumbs up to the front desk. I like the small gifts given. The children have fun. Come on
Original TextTranslated by Google
Response from Property: It is such an honor for us to meet you! Leaving you a good impression is an affirmation of us. All the hotel staff are looking forward to your stay again!
Guest User
Superior King Room
Stayed in mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 12 mar 2024
Suitable for business travel. We arranged a room facing south. It was nice. The weather was sunny and the clothes drying rack on the balcony was very comfortable. Recommended.
Facilities: good
Sanitation: good
Environment: good
Service: good
Original TextTranslated by Google
Response from Property: It is such an honor for us to meet you! Leaving you a good impression is an affirmation of us. All the hotel staff are looking forward to your stay again!
Guest User
Superior Twin Room
Stayed in mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 4 mar 2024
When I was out and about in Nanchang, the hotel room was in a very good environment. There was a small park outside. What was special was that the room also had a balcony. The front desk service was very good and a small gift was given when I checked out.
Original TextTranslated by Google
Response from Property: It is such an honor to meet you. Your affirmation is our driving force for progress. We look forward to your stay again!
Guest User
Superior King Room
Stayed in feb 2024
Family
6 review
5.0/5
Outstanding
Posted on 21 feb 2024
The front desk service is very meticulous. I brought my child to help check in with the child. I give it a big thumbs up. The room is also spacious and suitable for children. The floor service is also very timely. It is really a hotel worth recommending. There is a surprise at check-out. I give you a thumbs up again! Warm mineral water was also given!
Original TextTranslated by Google
Response from Property: It is such an honor to meet you. Your affirmation is our driving force for progress. We look forward to your stay again!
Guest User
Superior King Room
Stayed in feb 2024
Other
1 review
5.0/5
Outstanding
Posted on 21 feb 2024
Very good, I love it, the experience is superb, it is definitely worth coming here, go, go, go
Hygiene: Very good!
Service: First-class
Original TextTranslated by Google
Response from Property: It is such an honor to meet you. Your affirmation is our driving force for progress. We look forward to your stay again!
Jianjiandandan♍︎
Superior Twin Room
Stayed in feb 2024
Business travelers
15 review
2.7/5
Posted on 8 mar 2024
The front desk service was good, but the room environment was really bad, with hair everywhere and unacceptable hygiene. The air conditioner in the first room was very noisy, and the TV in the other room had problems. To be honest, I didn't dare to go down to the hot spring. The outside looked yellow, and so did the inside. Except for the good front desk service, everything else was really bad
Original TextTranslated by Google
Response from Property: Sincerely thank you for your valuable comments. Your valuable comments are our driving force for progress. We will also work hard to do our best and look forward to your stay again!