Hotels Near West Harlem Piers in New York

The initial room was DISGUSTINGLY FILTHYand the refrigerator was not working properly. Second room just as FILTHY!!!! Not given another opportunity to change rooms Was promised housekeeping would arrive to rectify the issues. It never happened! Each time I returned from work I found the room with the exact same issues. Front desk was of no assistance. On last night of stay Front Desk employee told me I could come downstairs and get clean sheets to put on the bed. The sheets that were on the bed were stained with bodily fluid and filled with holes. The bedskirt had a large red stain. There was a dead bug under the pillow. The balcony was covered in bird feces. The bathroom had no heat. The chair apolstery had a disgusting stains, some of which appeared to be of sexual activity origin. The bed table lampshade was severely stained. I took photos of everything!!!!! With all of these major issues, the owner sent word to the Front Desk Mgr. Taylor to offer me a 15% refund on my stay! 15% is equivalent to a spit in the face! Sadly, I had not checked reviews of the hotel prior to booking. Over the years I have stayed at several Choice Hotels and only once had issues with the condition of my room and the Manager immediately refunded me for the horrible experience. This hotel in Edgewater is completely unacceptable! I see there are good and even gleaming reviews from many guests so apparently there is a lot of inconsistency in the quality of housekeeping and staff. The breakfast offerings were abysmal!!!! Bargain basement pastries that were stale. No prepared oatmeal. Given packets that I suppose guests are supposed to microwave. Overripe brown bananas. Couldn't even get a cup of decaf coffee because the cannister was broken. Coomon sense would say to use one of the other cannisters to allow decaf drinking guests the same opportunity for coffee! I had to go out and buy breakfast items! Extremely low class establishment primarily staffed with low class employee service. Spare yourself the stress and uncomfortability by booking elsewhere. There is a Hilton within close proximity. I would think better accomodations can be found there. Best wishes to all for safe and enjoyable travels!

I was very leery about booking this location because of some of the reviews. I’m also smart enough to know that some people have unreal expectations when traveling and staying in shared spaces. With that being said I’m happy I chose this place primarily because of its location being near my mom in Harlem who I was visiting. We were two women traveling alone so I was not comfortable with an Airbnb for security primarily. I felt very safe here and had zero issues. The staff was always courteous and professional and very helpful. Our room was directly across from the elevator and we only heard it if the TV was off. Our room was very clean and housekeeping staff was very accommodating with extra towels. We did not eat anything but there is food available for sale. We used Uber eats delivery and ate at many different places. There are also restaurants up and down 125th street only 2 blocks away. Both chain and local cuisine available. There is a small refrigerator in the room and a microwave in the lobby for use. Free Ice is also provided in the lobby. I’m so happy I booked here it was only a 15 minute walk to my mom and 4 minutes in an Uber. Lord Uber truly blessed us this trip only $8 each trip to moms was very affordable and never waited more than 3 minutes for a ride. Took us to all the attractions we wanted to see as well as shopping. A great trip and I’ll definitely be booking here again real soon.

I had a great stay at the hotel. Staff were friendly and helpful. The queen room on the 9th floor was perfect for just me - it was small but well designed and had everything I needed. It was also very clean. The bed was softer than mine at home, but it was so comfy. There were also a variety of pillows so I was able to get just the right one to sleep on and a blackout screen on the window to keep out light, so I slept like a baby both nights. On my first night, I took advantage of the check-in coupon and ate at the restaurant. The bartender was super, happy hour had great pricing, and the dinner was exceptional (whole Snapper). The location is okay because it is only a block to a subway station, but there doesn't seem to be much of interest close by (hip hop museum is closed as they are on tour) and it is a bit far to Manhattan for reasonable prices on Uber. All-in-all though, it was a good experience and I had a fabulous quick trip to NYC.

Excellent service. Clean facilities. Great location. On service, the staff is courteous and responsive (from the front desk, to the maintenance people). Some go above and beyond, like Nanette, the lady in charge of breakfast. She made us feel at home. I had planned to spend one week at this hotel and then switch to other hotels to experience other places in the NY area. However, we were treated so well by Nanette that I extended the stay and spend the 3 weeks here. Housekeeping was very accomodating. I had business calls most of the day and did not want noise. I needed the cleaning, which they do only every other day, between calls, other days I just wanted towels and other supplies, which they promptly provided. Sometimes, I ordered DoorDash. Front desk kindly called my room if I had missed the deliveryp text. I did not want lingering food odor in the room. I just place the bag with containers outside and they picked it up regularly. They have a system. The facilities: restaurant, bar, sitting areas, elevators, etc. were always clean. I felt very comfortable in all of these areas. The room was large and clean. I had a large desk to work on. My view was towards the hill, which was very nice. The bar/restaurant at night offers good quality food at a good price. On location, there are several restaurants in the area within walking distance. There is a CVS and a HomeGoods one block away. The hotel is a short walk from the river. If you stay here, take a morning and/or evening walk and enjoy the NY skyline. You can see the view in my pictures. I felt safe walking around the hotel. One word of caution: if hotel noise bothers you, don't stay here. The floors are thiner than I am used to. We could hear every time the child upstairs jumpped off the bed or if they dropped something. And the guests below us could hear us walking (they called!) and we are small ladies. For me and my daughter, it was fine. We would laugh it off every time we heard noises. I will stay here again. Thank you staff of the Courtyard Marriott. Signed: the lady from 311.

The hotel is located in the heart of the city centre and is located in the heart of the city centre.

The hotel is clean, the service is excellent, the room is spacious, very close to the customer company, very convenient. The surrounding supermarkets are not too close, and it is not convenient to buy small things. The facilities were generally good. The less satisfied place was that the bottom sheet of the bedding was not cotton when I slept on the second night. It was actually Poly. Maybe I have higher requirements for bedding. Everything else is quite good. I will stay again next time.

It was neat. I was worried about leaving my toothbrush behind, but when I told the front desk, they kindly gave it to me. Thank you☺️I had a great rest!

The best hotel I ever stayed at. They were extremely nice (cheerful and funny) staff and they were very accommodating. Especially Jessica and Annalie. They went above and beyond. I received a gift bag of goodies for my birthday and I was super touched and happy. No hotel has ever done that for me, and I’ve been to many hotels across the country. The room was quiet and large and very comfortable. Love the bed. The amenities were great and the sushi restaurant next door was awesome.

Location is the greatest advantage of this hotel. Less than 1 min by walk from Yellow R & W Subway Whitehall South Station Exit. This hotel has 40+ floors, but 3 guest lifts only. Long waiting time for lift was annoying. The air-conditioning unit was noisy, as it started on/off intermittently all the time. The shower room is tiny, it was just enough room for an adult to turn around the body. The design of shower room glass door was poor, as the bathroom floor would get wet when open the glass door.

Long way to the shuttle bus point and waiting more than 30 minutes for the next pick up. Other than this inconveniences, everything is ok in the hotel.