Hotels Near Monkey Bottom Park in Norfolk

Bed frames were dusty when the mattress slide a bit . But the rest was good

I am so happy they are doing the full breakfast again! I always stay at this hotel when I'm in the area. I refer my friends and family to this location as well. It is located in a great spot right next to the outlets.

The staff was nice but hotel was not in good shape. We were coming to this city to see our daughter’s school function. Then the tropical storm hit, and the event was cancelled. I tried to cancel 48 hours in advance but they did not allow. I even asked if we could just get a rain check and use it when the event was ti be rescheduled 4 weeks later. They said no. Like I said though, the staff was very nice.

Overall pleasant experience. The hotel staff and other hotel guests were very nice and hospitable. We were there for a Women's Retreat (Zion Church). I had to switch rooms after the first night because my room was right above the outside patio and it does not close until 2am so I didn't get much sleep on the 1st night. They changed my room with no problem afterwards so I did not have go through that experience again. Terrance is a gem, he was the staff captain in our conference room and he made sure we all were taken care of and all dietary options were satisfied. His customer service is top notch. There were two other Ladies that went above and beyond to take care of us and I failed to get their names. One had a tattoo near her ear and neck area, she was so sweet and kind. I would definitely stay here again in the future as it is near shops, malls, restaurants, the waterfront etc.

The room was large so we were able to spread out however, there were only 3 small drawers to put our stuff in. They could put a taller/wider dresser with more drawers in for more storage options. There was a shelf over the sink in the bathroom so we had extra storage in there which was great. There was only one hook for all of our towels, not convenient when trying to dry multiple towels. Water pressure was great. Some of the staff was really nice, some seemed like we were bothering them. Breakfast staff was amazing and helpful. Breakfast was ok at best. We had to use the business center and there was a roach on the wall. I told the front desk and they didn't seem concerned about it.

My wife and I stayed here before a few years back and our impression from our last stay was enough to make us book again. We were kind of disappointed this time around. The location is excellent …right next door to TASTE Cafe and DECENT PEOPLE Bar, and its within a few minutes drive to other local restaurants/ stores. Its easily accessible from main roads and highways. Abundant parking and the area felt safe. The front desk staff were friendly, but we found they tended to hang in the back office and only came out if you stood at the desk for a few minutes. They have a small breakfast set up that you can choose to pay for. We didnt eat there so cant speak to what was available. The room was where the place gets down-scored. It shows its wear and there is nothing particularly special about the room itself. We found the bed comfortable enough but the sheets seemed worn and scratchy, and there was a large noticeable hole in the top sheet. The furniture (nightstands, dresser, chair and footstool) also showed wear. The curtain had multiple holes in it. The bathroom had peeling paint on the door frame. The bathroom lighting fixtures were probably the worst aspect…both were rusted, one of them had a bulb out, and the other was hanging out from the wall. In general, the quality of the room was not what we typically associate with this brand or price point. It was more akin to a Comfort Inn or Red Roof Inn room. While we are unlikely to stay here again, you could do much worse. But …you could also probably do better.

The room was very clean

Where to start...we booked a room for 2 adults and 2 children a couple days in advance of our stay directly with Hilton by phone. When we arrived on-site after a 16 hour car ride we were told ”we're not sure how this happened, but we don't have your room”. WHAT? Our confirmation email stated we had reserved a room for that night for 2 queens. The woman at the desk had no viable options except if the 4 of us slept together in a king bed. Instead of trying to help us, loyal Hilton Rewards customers, find a solution or even another nearby Hilton property to stay at, she told us to go outside and call some other hotels or walk next door. Having no other options that's what we did, and found the Comfort Inn nearby with helpful staff and a cheaper rate. And complimentary breakfast. I was beyond disappointed, not only with the fact that our reservation was not honored, but also with the poor treatment and lack of assistance by the front desk. I have never experienced this at any other Hilton property. I would never stay here again on principal. To add salt to the wound, we contacted Hilton, waited on hold, and finally spoke to a representative and opened a case #. We were supposed to be contacted within 48 hours but alas, 8 days later we had to call back and again wait on hold for another 30+ minutes. At this point we were told it was OUR fault that our reservation was given away because we arrived late. This was never communicated when we made the reservation, on the confirmation email, OR when we were turned away at the reception desk. Plus, in 10 years and dozens of reservations, (including one 7 days prior in Savannah GA) this never came up. In short...I would recommend finding a different hotel. As a result of the total lack of customer service in this instance on behalf of this property and Hilton in general, I will be staying elswhere from now on.

I did housekeeping for 12 years hair left in a room is unsanitary and the room is not being properly turn over.I come to this location a lot ,I normally don’t write comments but it’s on going that I have to clean before I get comfortable

The location is convenient and quiet, the room is suitable for business trips, spacious and comfortable, clean and hygienic, and the breakfast is delicious.