Arc the Hotel Ottawa

Good experience

The toilet in our room wasn’t working properly when we checked in and they did little to try to fix it. They rip you for extra charges / hidden fees on parking if you don’t book directly with the hotel. Would not stay there again.

I had a very quick, easy check in because I completed pre check in online. If you get a text and email with your name and this hotel, it’s likely legitimate. Pre check in made the in‑person process take less than a minute. Room 515 had a few issues: the desk light never worked, and the fridge initially wasn’t cold. After notifying the front desk, they fixed the fridge, but the desk light stayed out. Some improvements would require renovation: a light inside the closet (which is where the safe is very dark), easier bedside light switches (current switches require bending behind the dresser), and extra drawers (there’s only one, though there’s open shelving). There’s a small dent on the wall from the swing bar deadbolt in the unlocked position. Blackout curtains work very well (I couldn’t tell night from morning). One side of the bed has two outlets and two USB ports on the dresser; the other side’s outlet is behind the dresser. No clocks are provided, bring one if you need the time. The safe is firmly bolted to the floor and roomy enough for a laptop. Room cleaning was flawless; staff even left my pillow arrangement intact. Noise isolation was excellent, I couldn’t hear neighboring rooms, even when nearby doors closed. Wi‑Fi was fine for browsing and light video, but inconsistent. A speed test at ~9pm showed 4.82 Mbps down / 4.90 Mbps up; daily random re‑authentications and slower speeds at times made it unreliable for video calls. There’s an Ethernet jack at the desk, but you must bring your own cable. Elevators are small and on the slower side, rated for nine people, but with luggage/backpacks realistically fit about three people. A complimentary water bottle was left daily on the dresser, a pleasant unadvertised touch. Overall: quiet hotel, short walk to multiple public transit stops and Parliament Hill. Good if you want a simple, peaceful room and don’t need much other than to sleep and use the bathroom.