Crown Hotels in Perth

The hotel room wasn't huge, but the mattress was just right – not too soft, not too hard – making for a very comfortable stay. The breakfast was definitely the highlight, with Chinese, Western, and Indian options… truly something for everyone! 👍 On the other hand, what disappointed me most was the attitude of the front desk staff. The male employee at the front desk wasn't very friendly. I arrived in Perth on a very early flight, so I went to the hotel to store my luggage before heading into the city to explore. When I asked him about transportation, he didn't offer any real help, just told me to look at the street signs. On the day of my check-out, the same male employee was on duty. My flight was at 8:30 AM, so I didn't have time for breakfast, even though my room rate included it. When I asked if there was a grab-and-go breakfast service, he simply replied: ”No.” As a tourist, I found his attitude quite cold and completely lacking in customer service. 👎

The environment and facilities are excellent. We even received complimentary handmade chocolates upon check-in. As for the price, I managed to snag a 3-night consecutive stay package during a Ctrip promotion, which worked out to saving ¥1,000 per day! There's a large free parking lot, and it's about a 6-minute walk back to the hotel.

We enjoyed our stay at Crown. Their online check in is very convenient. We were promised a voucher for 4 because our request for written birthday card for our kids in the room was forgotten but the voucher was also forgotten. We also noticed they do not offer any complimentary water bottle in the room. All in all we had a nice stay.