Mercure Hotels in Perth

The hotel is located in the city center, but it's a 15-minute walk to Perth Station. If you don't like walking, I wouldn't recommend it. There are plenty of restaurants nearby, so you won't have trouble finding food. As for service, it really depends on which front desk staff you encounter. Out of the three I met, one had a very indifferent, poker-faced attitude throughout, while another was incredibly friendly, always smiling, and even slowed down their speech for us as foreigners. So, it's hard to judge the service consistently. However, the hardware facilities are quite basic. You have to insert your room card into a slot, wait for it to turn green, and then pull it out before you can press the elevator or open the door. It seems like a very old-fashioned and inconvenient design.

We stayed for 4 nights and overall the hotel felt more like a 3-star rather than a 4-star. During our stay, we ran out of soap and i asked three times, no one came to replace it until I personally asked the cleaner for a refill. Our first room also had a cracked toilet seat with rough edges that actually scratched us, so we requested a room change. In the second room, the room phone was not working, we went out for the day expecting it to be fixed, but nothing was done by the time we check out the hotel. To be fair, the location is convenient and the staff are friendly, but the experience and maintenance standards did not reflect a 4-star rating. With improvements in housekeeping responsiveness and room upkeep, this hotel could offer a much better stay.