Centara Hotels in Phi Phi Islands

This hotel is a classic case of stunning views but seriously lacking service and management. There's a complete disconnect between different departments and internal management is a mess. At lunch, the staff were sitting at the best sea-view table with a fan blowing directly on them, while guests had no fan! 😂 After we pointed it out, they turned it towards us. The location and views are definitely the strong points; the room facilities are good, with hillside sea views and a great restaurant view. However, the front desk and management are totally out of sync: senior management said there was a free speedboat shuttle, but the front desk said no. It's clear there's no internal training or communication. The dining issues were even worse: I found a fly in my Tom Yum soup, and they just refunded the money without any apology or explanation. Breakfast also had flies everywhere, and their measures to combat them were completely inadequate. The in-room phone ☎️ wasn't working, so I had to use the hotel app to message them for things like calling a car (due to the hillside location) or extra towels. The responses were a bit problematic and inconsistent.