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8.7/10
Very Good
GGuest UserThe hotel’s brochure pictures look great, but they don’t convey the unpleasant reality of the first-floor rooms. There was a strong moldy odor, and when we checked other rooms on the same floor with the hotel staff, all of them had the same smell. Only when we tried a room on the upper floor was the air fresh. The new room was at a lower rate, but the hotel only agreed to a partial refund, claiming we weren’t entitled to a full one due to their cancellation policy 🤨. This was very frustrating, as our request to change rooms was due to poor conditions, not by choice for any other reason.