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9.1/10
Great
RRodrigoBHere's a short review in English based on your notes:
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This hotel is beautiful and tranquil, set in a tropical environment with many open-air areas. You need to go outside to reach the reception, restaurant, or bathroom from your room. They have done a fantastic job of combining luxury with a natural, jungle-like setting—something I've never seen before. The staff is incredibly friendly and helpful. Breakfast is really good. If you're looking for a more exotic nature experience, this place is ideal. However, if you prefer a more standard/business stay, it might not be the best option.
GGuest UserThe hotel’s brochure pictures look great, but they don’t convey the unpleasant reality of the first-floor rooms. There was a strong moldy odor, and when we checked other rooms on the same floor with the hotel staff, all of them had the same smell. Only when we tried a room on the upper floor was the air fresh. The new room was at a lower rate, but the hotel only agreed to a partial refund, claiming we weren’t entitled to a full one due to their cancellation policy 🤨. This was very frustrating, as our request to change rooms was due to poor conditions, not by choice for any other reason.