Hotels Near Rio Douro in Porto

Three days in September 2022. The only thing that saves it is the proximity to the emblematic places of Porto. It is not a bad option if you are looking for economical; but this one is very expensive. A scant, watery breakfast buffet.....A disappointing coffee. When asking about other products such as scrambled eggs, bacon, sausages... they told me that these are off the menu. The terrace, which is part of the room space, has not been cleaned for a long time. I don't even comment on the bathroom. ”................................................. .................................................. ........” Matches more with hotel than a ”*”

Very good hotel, friendly staff, reception open 24 hours. The breakfast buffet is good, the choice of food is not large but very tasty. You also have the option of eating lunch cheaply. Our room was on the street side, so it was a bit noisy.

Hotel location is very good, the room is very new, the area is large, there are parking spaces. Service attitude is very good. Room facilities are very convenient to use It is more convenient to go to the city and can walk.

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

It was a great experience.