2-Star Hotels in Prince George＇s County

Although the staff are customer focused, the maintenance and cleanliness of the building is much to be desired. Upon checking in and getting settled in my room (room 529) a mouse ran across the floor. After calling the front desk, Marie was very prompt to assist, upgraded and moved my room without hesitation. When she arrived to help remove the mouse we noticed a mouse trap under the radiator, indicating a known problem. Additionally there was hair in the shower and what seemed to be a ***** hair on one of the face towels. Room 2 had a stink bug. Not the biggest deal, but unsettling to say the least. If it wasn't for Marie's prompt response and willingness to accommodate I would have given 1 star.

We stayed here for a hockey tournament and the hotel worked out very well for us. It was only about 10 minutes to the rink. There were lots of restaurants and stores nearby. The hotel also provided us a conference room for the hockey families to congregate as opposed to taking over their lobby. The hotel itself was pretty decent. The common areas were nice. The gym was tiny but had everything needed. The pool and hot tub looked nice, too. Our room was clean which is my number one priority at any hotel. You could tell there had been some updates to the room, which did not extend to the bathroom…or some of the furnishings…but, again, as long as it is clean, beds are comfortable, and it is quiet enough to sleep, then it is acceptable. The employees were friendly and helpful. The free breakfast was pretty good, as well. I particularly liked that they offered a veggie eggwhite omelette in addition to scrambled eggs, pancakes, and biscuits and gravy bc I watch what I eat:) I would not vacation here or anything, but I’d certainly stay here again next time we are in town for hockey or if it was a business trip or something:)

This particular TownPlace Suites carries the Marriott name but not the quality. It's very difficult to write a bad Marriott review but this location has a long way to go before it will have you Marriott satisfied. Most of the staff is very nice, I actually stayed for a week last month and locked my keys in my vehicle the day I was to check out. The front desk went out of the way to give me extended access to the room until I was able to gain access to my vehicle. I returned the next week to a completely different experience. There was a fill in staffer that was unable to create reservations and check in guest. I had to remain in my vehicle from 3 am until 7 am when another front desk agent arrived. I asked to use the bathroom in the lobby since I had to wait outside 4 hours. I was told only registered guest could use the lobby restroom. I would have been a registered guest with a room if they had adequate staffing. I literally had to argue with the woman on duty to allow me to use the bathroom since I had to return to my vehicle to sleep. Marriott? Not. I checked out after getting some rest finished my week stay at another hotel just across the street. Better price and better service. But since I am and always will be a Marriott guest, a month later I came back. I reserved for three nights. I always arrive early in the morning and this time I arrived at 3:30 am. The front desk was downloading it's computer so again, I had to wait for service.... Instead of booking my three night reservation I was told to book for one night then rebook the rest of my stay the next morning. The next morning I was advised the hotel was completely sold out and I would not be able to complete my reservation. Asking for management only made the situation worse. All kinds of excuses but no customer service. No accountability. No accommodation. In 30 years I have never called corporate but I had to this time. Then, the general manager started backtracking. Then a room became available, she moved some things around. 30 minutes later too many excuses later... no thank you. I was told I had half hour to vacate the room or I would be charged an additional day as a threat against me contacting the corporate office. To make matters worse, the same general manager modified my folio receipt to make it appear I was checked in for 3 days/2 nights although I was only there 8.5 hours. How was it resolved? Not with more service but with more excuses. I went to a Hilton and finished my reservation. Better price better service and the tvs work. If you are reading this you have been warned. This property does not operate at Marriott level standards. Go anywhere else if you want to be treated like a paying guest.

I been going to this hotel for 2 yrs every month for a staycation to get away. This one time hotel guests arguing in hallway disturbing guests cops called. Cops came bck 2nd night banging on guest door wellness check. I stayed 2 nights no rest, noise & scared 1st night for my safety because of arguing in hallway. It's so ghetto there now! I'm told by Mgr or night supervisor I can get refund at checkout or at least half but Mgr Pricilla Harris refused she offered me points but no money back or free night. I always stayed on 2nd floor only once 1st floor. I would have stayed 1 night on 1st floor near entrance ONLY. I believe I'm owed all or half refund for 1 night my rest was disturb I was terrified entire night. It's straight Ghetto now. They lost a loyal customer because I'll never go to that location again at Hampton Park Blvd in Capital Heights MD

The hotel was clean overall. Although we found a small stain on one of thethe comforters and a stand of hair on the bed. Although we felt a bit disgusted, we knew that this wasn’t a 5-star hotel and some minor inconveniences would be there. The bathrooms were very clean. We’ve stayed there twice. The first time we were given room #126 which was right next to the reception. You’ll hear tut doors open and slam shut the entire night. We didn’t get a good nights sleep. So beware of that room. The second time I specifically requested a room upstairs and it was a good decision. It was silent and peaceful and we all got a good nights sleep. So overall I would highly recommend this place if you’re looking for a decent place for a quick night cap. Keep your expectations a bit lower than a 5-star hotel. During our first stay, the staff who checked us in was ok. Wasn’t rude or anything. But wasn’t too customer friendly either. On our second stay, the lady at the front desk was super friendly and courteous. I really appreciated the fridge and microwave in our suite. Was very useful to reheat the left overs from the restaurants.

The hotel is very clean, the quality that a standard American chain hotel should have. There are small refrigerators, microwaves, and coffee makers in the rooms. Like other American hotels, they do not provide toothbrushes, toothpaste, razors, combs, and slippers, but you can ask the front desk for some. The air-conditioning sound in the room is very soft. The free parking lot is huge. There is a cinema next to it, but it is not open due to the epidemic. There is also a local mall nearby, but it didn't go because of the epidemic. It is worth mentioning that the hotel provides free breakfast. The staple food is changed every day. The restaurant staff will make it for you on the spot. There are waffles with meat patties and egg yolks, as well as fruits that you can pick up and take back to your room. The overall feeling is very good.

The front desk was very kind and very talkative, and the room was very clean and the equipment was very good. Breakfast is full, coffee juice is also available all day, and the living feeling is very good. The only thing to note is that you need a deposit of $100 per day for check-in and a credit card is supported, but you can discuss with the front desk not to cross all at once.

In Motel mode, the room has a large bed and good bedding, but the air conditioner is too loud, and it will start and stop automatically. Breakfast is a typical American family fast food, milk fruit drink muffin omelette basically these, it is self-service. When I checked in, the front desk was an older lady, very friendly and polite. I got off the plane from Washington and drove all the way to get a foothold and felt very warm. There is a small courtyard where you can park for free. Not far from HIGHWAY, it is more convenient to drive in and out.

Next to Washington, Maryland, it takes 40 minutes to drive to Washington. There is everything around, and there is an IKEA. The hotel itself is very good, clean and friendly. The most commendable thing is breakfast, good taste, variety, is a rare breakfast at this price hotel.

This hotel is kinda ewww. It’s in a weird location and there are tons of tour buses parked all around it. I didn’t see any places to eat nearby. Avoid the elevators. Only one was working and we were afraid to use it bc the doors got stuck and wouldn’t open when we first arrived. We took the stairs from then on. The hallways look grimey. The carpets are all stained. It’s overall very unappealing aesthetically. The room is small, dark, and cramped as is the bathroom. I’d rate a C+/B- on cleanliness. It’s hard to tell if it’s dirty or actually just old but clean. There are very few outlets and no charging ports. The beds feel very old and cheap but were not as uncomfortable as I was expecting….they were ok. A couple good points: the rooms had a fridge and a microwave. It seemed to be insulated pretty well as I did not hear any highway or hallway noise….that’s kind of rare in even the best hotels. The breakfast was quite good and the attendant runs a very tight ship. You WILL put the gloves on before touching her buffet and she will be on your tail wiping down everything your gloved hands touch or spill and putting the serving utensils back exactly how she wants them. But she will also come clear your plate and smile at you and tell you to have a nice day. I appreciate the work ethic and her dedication to cleanliness. People can be gross, so I’m ok with the gloves. I’d say she and the breakfast were the highlights of the hotel…..but I won’t be staying there again because honestly it’s just below my standards.