Hotels Near Parroquia de Nuestra Senora de Lourdes in Puerto Del Carmen

This hotel is in a lovely quiet location. It has great amenities including several pools and restaurants. The best thing is the staff who are fantastic, friendly and very helpful. Food is good but not great. We felt they would benefit from including daily specials to boost variety. It’s worth upgrading to Preferred for the access to private pool area and restaurants. One strange thing is that despite being adults only most of the pool areas are very shallow so not suitable for swimming. We would recommend eating at the sushi bar Gotham. The chef is brilliant, very charismatic and makes some fantastic sushi. Our trip went well for 8 days but then the hotel was invaded by a massive group of Americans on a corporate reward group. This turned a hotel that was supposed to be romantic and for couples into a noisy, shindig. The noise levels increased with the alcohol consumption from late afternoon until late night. It was a very disappointing end to what had been a lovely holiday. Surely a hotel that advertises it is for couples should not be offering mass corporate stays.

We took a holiday away to a favourited location of ours, Lanzarote and decided to stay at the AEQUORA suites as it looked professional and relaxing enough to get away from stress. However little did we know a stress free holiday was going to become more stressful. One night as we were coming back from a walk towards the sea front, my mother used one of the ”disabled friendly” access ramps. She fell backwards on property of the hotel and has now become even more disabled with issues to walk and pelvis problems. She got an MRI at our local hospital yesterday and has confirmed that she has dislodged discs in her spine with nerve issues due to the fall, on a ramp that was supposed to be disable friendly. We spoke to one of the management who was lovely, but tried to blame the local Lanzarote council for the ramp and the fall. However the fall happened on the grounds and they're not willing to take responsibility for the incident. We were told to go to the hospital in Lanzarote but my mother declined as she has spent so much time in hospital recently and wanted a break. Not only did the fall happen once, but TWICE!!! Can't really label this hotel being disabled friendly if all it does is make the disabled, more disabled. Another problem we encountered was discrimination from the staff at AEQUORA, this doesn't apply to everyone but specifically the female assistant manager. With my mother being bound to a wheelchair for long distance and a walking stick for short distance because she has walking issues, we wanted to sit at a double table made for four, but only three of us were attending that table. We needed a bigger table and a quieter walk way so my mother doesn't get knocked and has a fall (Common occurrence here). However we were approached by a rude assistant manager who started saying how we weren't allowed to sit here and had to sit at a small 2 person table for 3 in a area with a lot of footfall, a tripping hazard for my mother and even my elderly grandfather. Me and my grandfather tried to explain to her that we needed to sit at a four person table (even though there is 3 of us) due to my mothers disability, which she rudely ignored and started putting her finger in me and my grandfathers face then ignored us and started talking down to my mother. For which my mother couldn't stick up for herself due to not having a voice at the minute due to medical reasons. I couldn't believe my eyes after the amount we have paid to come here, and the labels this hotel establishes itself with. After both these incidents we spoke our concerns to the Guest experience manager who was incredible. He gave us a table for 4 for us 3, and had a technician to come repair my mothers wheelchair temporarily which has now fully fallen apart due to the falls which occurred on site at the AEQUORA suites. I think this hotel is great for kids and families as long as there is no disabilities. Which is quite disappointing to see as you would think most places would be no

Just returned from a week long stay All inclusive. We came last year and this year brought more people, we were a group of 11 including 2 young children. I would say we had the same experience pretty much to the year before, I don't think the hotel has changed too much. Check-in was a bit all over the place, it seemed as they had selected who was staying in each room out of our group which made the process a little bit longer but it wasn't anything drastic. The rooms were great as always, no issues at all. The restaurant was clean, and great staff who would always interact with the young children. After the first day, they would always have a table ready to fit all 11 of us on and have a high chair near by. The pools were nice and warm and clean (we only used the kids pool and the warm one). We didn't ever find any issues with getting sunbeds, for 11 of us we'd usually get about 8 and manage to get them all together. We didn't tend to watch the entertainment so can't comment on that unfortunately. For some improvements: - As a fussy eater, I didn't find much food that I could eat, I do think the food wasn't as good as last year. The food was occasionally cold. Everyone else however tended to get a good plate each night, with their being less variety on certain occasions - Food wasn't always correctly labelled. I'm vegetarian and had a few occasions where food was labelled wrong and I almost ate meat. - One member of our group got ill off what we think could have been the chicken. - The lifeguard seemed to never be around. And when they were, it took other people coming over to tell him things that were happening before he acted on it. On one occasions a group of people were throwing stones into the pool and it took a guest to go and tell him before he went to stop it. - Females can wear open toed shoes at night but males can't. Saw many men get turned away at night for their footwear. It seems quite sexist. - The turtles! Please bring them back, our 4 year had been so excited about seeing turtles in the hotel and then was left disappointed. We did find out this was due to costs but it was one of our favourite aspects the year before.