Nativo Lombok Hotel Reviews

It’s a simple but a good hotel ! Close to the beach and from the restaurant.

Decent place for the price.

Great spot in between the Main Street and the beach. Super easy to find. Wonderful staff! Oh and their pet bunny!

I would give 0 if possible. THEY DIDNT CANCEL OR GIVE US ANY WARNING OF ANY ISSUES. Less than 20 hours before arrival they finally respond after I reached out to them about transportation stating they cannot “accept us at the property”. They didn’t even try to contact us ???? Nothing at all. They allowed the charge to go through, didn’t cancel the booking or say anything. Absolutely ridiculous.

Lousy accommodation! The photos in every website are so diferente that the reality. We booked 4 nights, but we was there 3 nights. The first day the pool was empty and they said that in one day will be ready, we went the next day and they said that in to days will be ready. Never was ready. Floor on the restaurant is broken, taped stair railing. Not recommend!

stayed here for 4 nights and we had a really lovely time here. place is beautiful, room is spacious - booked the luxury twin room. there’s a kettle in the room but love that there’s a water dispenser in the dining area to refill water. certainly came in really handy. staff are really friendly as well location is great- walking distance to the beach, warungs, fresh market (grocery store), and cafes only issues we had was that we had mozzies in the room - probably came through the door which had a little gap to fly in. was a bit of a bother but not too much of an inconvenience. complimentary breakfast was nice - just that eggs could be a bit seasoned and personally felt banana pancakes could be cooked a tad longer. but other than that, loved the stay and will definitely return to stay again when back in lombok!

The good things about this hotel is the Lady at reception is exceptionally friendly and try as much as possible to fulfill her guest need. The guy who escort to our room is also honest and helpful. Its location is in ideal for shop around. You would easily find place to eat or place to buy other food. Some male employee though did show disrespect gesture and even with un-polite words we can understand easily. WiFi was suck, Room facilities was far below what we paid for. There is no mineral water in the room. There is a power outlet for TV, but there is NO TV. In bathroom they provide cheap liquid for shampoo and body wash with different dispenser. Mattress quality was very bad, with soft in the middle and very hard metal on the edge. This is really surprising as we can see in their store they have New King Koil mattress not being used yet. They have ugly wardrobe for us to store our cloth. They only have one power outlet near side table. Their headboard has lights but it were off. Access to the room is amazingly horrible. Steep step with shaking railing, the hallway in front of the room has no roof and get wet when rain. Oh BTW, be careful to walk on pathway from Lobby to Pool area. It is so slippery in the rain, especially if you wear slippers or shoes (better walk on grass). Breakfast was presented in Spanish style. French Toast was served in low quality. It was not processed in a proper way (my wife is chef for 5star hotel, she knows in detail). We were just too tired to do any complaint while in the property. We would not come back if we had a chance to visit Kuta again. There are a lot other options available on the area. We suggest to explore those options and avoid this place.

Place looks great in the pictures, but: 1. Our bedsheets were very dirty. It wasn't something they could have cleaned but didn't, just permanent stains. Quite disgusting. 2. We had many TV problems. We had two rooms and one of them wasn't able to connect to Netflix, the staff were already aware of it but apparently they didn't mention it when we booked the room. Secondly the TV on the other room had serious WiFi problems, so watching TV didn't workout that well. 3. The worst part was that we had 4 days constructions all over the pool and restaurant area. It was super noisy, dusty and we were asked not to sit next to the pool for part of our stay. We asked for a discount and we got a ridiculous offer of 25k off. After a long unpleasant bargain we got 50k off, which is also ridiculous. 4. The pool didn't work and the water didn't circulate. Again, disgusting. To summarize, you pay quite a lot of money, the hotel looks great in the picture, but it's in the details where they lack. Just do me a favor about this place, don't believe the pictures.

I paid for a superior room, including a buffet breakfast at the hotel restaurant but the restaurant never been opened and the manager apparently can't care less!I asked at the reception the reason why the restaurant was always closed and nobody knew the answer

We arrived at the hotel and there was a fence at the entrance which was not explained, it was late and we went to the room which was not exactly the one we rented. Due to tiredness, we did not complain or inform ourselves. The next day we arrived at breakfast and there was nothing, the staff looked at us strangely and without much explanation. We had 5 nights with breakfast included and so we went to the hotel reception to inform us, at that moment there was already a man at the hotel entrance fence who told us there is a problem here between the hotel owner and I, who am the owner of this hotel. Earth. Arriving at the reception and the proposal was for us to return part of the money we paid with the excuse that they didn't have the full amount at the hotel, which in the end we ended up accepting based on a lot of discussion, what we wanted was to pay for the night we spent at the hotel and the return of the rest as he was unable to comply with the agreement. In short, we left the hotel and stayed for a week in another one close to Nativo, and every day we passed the door and fence it got worse, on the last day there were already pieces of wood leaning against the fence, asking for a view from the hotel to the street and vice versa. verse. The owner of the land was there every day during the day.

Unbeatable experience in this fantastic hotel that for me is surely one of the best in Lombok without a doubt! Very friendly staff, good breakfast, cozy rooms with super comfortable beds, very nice common areas and a very cool pool

I stayed with friends during October and the experience was fantastic. Clean room and spectacular pool and staff as well as the owners. Very good breakfast with variety. If you go to Kuta it is your place!

Excellent treatment from the staff, great place. The place is very nice and well located, the bed very comfortable and the room very comfortable and clean. Very good breakfast, varied and fresh, all great.

Very nice hotel, with quiet and pleasant atmosphere. The rooms are large and equipped with everything you need. Good breakfast (served, not buffet). The staff is very kind! Available for any need and at any time. In particular help with scooter rental, drivers, tours.. We will be back!