Swiss-Belsuites Pounamu Queenstown

Swiss-Belsuites Pounamu Queenstown Reviews

Swiss-Belsuites Pounamu Queenstown

110 Frankton Road, Queenstown, Otago, 9300, New ZealandView Hotel Details
Swiss-Belsuites Pounamu Queenstown
Swiss-Belsuites Pounamu QueenstownSwiss-Belsuites Pounamu QueenstownSwiss-Belsuites Pounamu Queenstown
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Swiss-Belsuites Pounamu Queenstown Guest Reviews

4.1/5
Very Good
121 review
Verified reviews
Location4.3
Amenities3.9
Service4.1
Cleanliness4.2
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All reviews(121)
Positive reviews(104)
Reviews with photos/video(57)
Awesome stay(22)
Convenient location(17)
Great location(16)
Convenient parking(15)
Many amenities(11)
Secluded lake view(8)
Average sound insulation(8)
Awesome kitchen(6)
Negative reviews(17)
Anonymous User
Guest Room - Courtyard Facing
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Great b
6/16
Response from Property: Dear Guest,Thank you for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to hear that your stay in our Deluxe Room Courtyard facing was nothing short of perfect.It’s fantastic to know that you found our surroundings, amenities, and cleanliness to be top-notch. We take great pride in maintaining high standards of service, and it’s especially rewarding to hear that this contributed to making your stay so enjoyable.We would love the opportunity to welcome you back on your next visit. Whether you are here for a relaxing getaway or exploring more of the area, we will ensure that your next experience is just as memorable.Once again, thank you for your kind words.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand
Guest User
Swiss Superior One Bedroom Suite with Lake View
Stayed in Jun 2024
Couples
2 review
4.5/5
Great
Posted on Jun 20, 2024
Pounamu apartments super suites are the upstairs units with a small balcony. The view over the lake and the mountains was really nice, especially after a snowfall overnight. Inside the unit, the kitchen was very functional with oven, cooktop and microwave. Air conditioning and fake fireplace kept the unit to a reasonable heat at the start of winter but this may be an issue in the middle of winter. The shower had great water pressure and great hot water. It too about 15 minutes to walk into the city centre but the walk back along the lake requires a walk up a hill which was a little taxing so the main road is a better way back. Short drive to New World and Woolworths in Frankton.
Response from Property: Thank you for your review. hope we will see you in the near future.
SanThiya10
Guest Room - Courtyard Facing
Stayed in Jun 2024
Couples
5 review
3.7/5
Posted on Jun 14, 2024
The room was small but well equipped with mini kitchen extra blankets & also simple breakfast. They ease our late check-in well with parking facilities. Overall it was a reasonable stay.
Response from Property: Thank you for your review. hope we will see you in the near future.
Loklok magic moment
Swiss Superior One Bedroom Suite with Lake View
Stayed in Oct 2024
Couples
5 review
2.0/5
Posted on Oct 16, 2024
When we checked in on the first day, we immediately noticed that the floor was quite dusty, as though it hadn't been vacuumed. We waited until the second day, only to find that the housekeeping staff didn't remove their shoes while cleaning and didn’t even sweep or vacuum the floor. This is a hotel, not an Airbnb, and if the price includes housekeeping, they should be delivering that service properly. Additionally, the amenities are outdated. The kitten was rusty, and the cooking pots were in poor condition. Given that the price per night is comparable to higher mid-range hotels in the area, I would recommend considering other hotels for the same budget. You'll likely find better value elsewhere. The hotel location is okay, staffs are friendly.
Response from Property: Dear Loklok magic moment,Thank you for sharing your feedback regarding your recent stay. I sincerely apologise for the issues you encountered, particularly concerning the cleanliness and maintenance of your suite.We appreciate your comments about the dusty floor upon your arrival and regret that our housekeeping team did not meet the expected standards. We strive to provide a thorough cleaning service, and it is disappointing to learn that this was not your experience. I will address this matter with our housekeeping team to ensure that proper procedures are followed moving forward.Regarding the amenities, I understand your concerns about the condition of the kitchenware. Your feedback is invaluable as we continually assess and improve our facilities to enhance our guests’ experience.I am pleased to hear you found our location satisfactory and appreciated the friendliness of our staff. We truly value your comments, and I hope you will consider giving us another chance in the future to provide you with a stay that meets the high standards we aim for.Thank you once again for your feedback. We wish you all the best in your future travels.Warm regards,Matthias Schulz Senior Regional Director of Sales and MarketingAustralia and New Zealand
Guest User
Alpine Two Bedroom Suite
Stayed in May 2024
Travel with friends
14 review
4.5/5
Great
Posted on May 23, 2024
nice lake view apartment and pretty clean and tidy. staff are friendly and helpful. will consider to stay next time when I go to queenstown
Response from Property: Thank you for your great review and for mentioning our amazing staff! We look forward to seeing you back here again soon!
CodFish
Two Bedroom Suite with Lake View
Stayed in Apr 2024
Family
5 review
4.7/5
Amazing
Posted on Apr 25, 2024
The stay has been a great experience. The apartment is well equipped and has a superb view.
Response from Property: Thank you for your lovely review, glad you enjoyed your stay
Surawat Surasith
Alpine Two Bedroom Suite
Stayed in Apr 2024
Travel with friends
2 review
3.5/5
Posted on Apr 16, 2024
The room type is not the same as presented pictures. Our room looks like motel with no view.
Response from Property: Thank you for your review, you did book an alpine 2 bedroom which does not advertise a lake view
XenTraveller
Alpine Two Bedroom Suite
Stayed in Sep 2023
Family
13 review
5.0/5
Outstanding
Posted on Sep 15, 2023
We had the 2 bedroom suite, with 2 bathrooms. It had everything we need for a family. TV in every room and lounge. Well equipped with Bosch washer-dryer, ironing, drying rack etc and the kitchen is fully equipped with dishwasher, oven, stove top and even an insinkerator. Coffee capsules refilled daily for the nespresso fix. Feels like home. We had a comfortable warm stay and happy to stay again. Outdoor seating area is good for fresh alpine air. Designated parking outside the door.
Response from Property: Thank you for your amazing 5* review! Glad they we were able to accommodate all of your needs and that you had a great stay with us! We look forward to welcoming you back again soon.
Anonymous User
One Bedroom Suite with Lake View
Stayed in Feb 2024
Travel with friends
4 review
1.5/5
Posted on Feb 6, 2024
The reception girl is such a mean racist!!! Impolite , impatient and unhelpful!!! As for the Hygienic conditions, the house keeping is lazy and dirty! Never book again and never recommend!
Response from Property: None of our staff are racist and by leaving an anonymous review we have no idea when you stayed
Guest User
One Bedroom Suite with Lake View
Stayed in Dec 2023
Couples
4 review
4.2/5
Very Good
Posted on Jan 1, 2024
Good experience
Response from Property: Thank you for your review
KCCY
Alpine Two Bedroom Suite
Stayed in Dec 2023
Family
26 review
2.5/5
Posted on Jan 1, 2024
We booked this suite for new year eve for a family of 4+1 and was so disappointed with the room. The cutleries were dirty, the bathroom smells, the toilet wasn’t working well and there is no air-condition. They only offered 2 fans for summer. We went with breakfast option and was shocked to know that it’s continental breakfast instead of buffet, should have read throughly before I booked the room. That said, the fruits provided were too ripe and doesn’t look fresh. We asked for baby cot and was told that there is no more room service. We paid SGD 1.2K for a night and it’s the worst stay we have ever experienced. Definitely not a 4-5 star apartment as they advertised as the suite was located within a building where there are other apartment owners living within.
Response from Property: Thank you for your review, you did book last minute which meant there were no cots available. The Alpine 2 bedroom apartments are not located within the main hotel building
Guest User
One Bedroom Suite with Lake View
Stayed in Dec 2023
Couples
5 review
3.2/5
Posted on Dec 30, 2023
I cannot see the full lake view from my lake view room. Make sure you communicate well before arrival to ensure you got a real lake view room
Response from Property: Thank you for your review, unfortunately we are not located directly lakeside but you can still view the lake from rooms
kanwenny
Alpine Two Bedroom Suite
Stayed in Nov 2023
Family
2 review
4.5/5
Great
Posted on Nov 20, 2023
The room is nice and clean. The only thing is the location is abit far from the towncentre and the walk requires crossing some roadworks, heavy and fast traffic especially in the early hours and a slope up and down where our room is located. Also, trip.com stated chinese breakfast, which we paid extra for, but we were given one breakfast basket on checkin for all 3 nights of our stay, though we were told to call for more if we had finished. However, when we called on 3rd day for more bread in the mornings, we were given frozen rock hard bread which was a real letdown.
Response from Property: Thank you for your review, sorry that trip.com has advertised the breakfast incorrectly as we are only able to offer continental breakfast options.
Guest User
Swiss Superior One Bedroom Suite with Lake View
Stayed in Oct 2023
Couples
2 review
3.5/5
Posted on Oct 23, 2023
Good place to stay but not impress with cleaning. Sheets weren’t cleaned , bathroom wasn’t cleaned. Great view if you staying in a room with balcony.
Response from Property: Thank you for your review and glad you liked the location and balcony. We have raised your comments to the housekeeping manager
Ppony
Guest Room - Courtyard Facing
Stayed in Dec 2023
Family
6 review
2.7/5
Posted on Dec 8, 2023
The location was too far away from the centre of queenstown. Poor accessibility
Response from Property: Thank you for your review sorry you felt the location was far from town