Hotels Near Val Wyatt Marine in Reading

We booked a single night's stay at this hotel to visit family in Maidenhead. The hotel was clean, comfortable and in a wonderful setting on the river. We were all made to feel welcome from the moment we arrived, Ashley on reception was friendly and made us feel at home. We only ate breakfast in the restaurant but this was enjoyed by all, including my fussy children. We will stay again on our next family visit.

The good part: Staff are very friendly although check-in seems to take a little longer than Premier Inn, the reception area and seating to relax looks fantastic and the pizzas that the staff make 24/7 are absolutely delicious. The drink & pizza prices are reasonable. Location wise is spot on, just a two minute walk from the train station and central to everything. They provide more variety of tea & coffee in rooms, such as fruit & herbal teas, and decaff coffee, this totally beats any other budget hotel. Bad points: This is a cashless hotel & this is something i'm firmly against for a variety of reasons they lost £200 in sales due to this from myself & friends. The pillows are rock hard and kept waking up with a sore neck, the beds are also uncomfortable and feels like your sleeping on the floor. The noise from housekeeping is absolutely atrocious all you hear from several floors above and below, are the staff dragging large heavy trollies around and this goes on from 11am to 4pm if you need to sleep during the day forget it. The toilets smell of sewage & urine so sometimes you return back to your room and it stinks. There is also construction work ongoing Monday-Friday until Nov 2022 yet the prices are still very high. The cooling systems seem to work fine for an hour or so but then quickly the room becomes stuffy and warm, due to the location having the window open is very noisy especially at weekends.

Good location, good breakfast, nice person, a little bit noise on Saturday night, too hot in room, no air conditioning.

Just bath and no shower. Feels like home but nothing like a modern hotel. Basic amenities. Spacious room. Cute little place with free parking. There are food places around. Was stuck in Reading for the night and saw this was close by and price was right..

Very close to city center with access to food late at night. 15 minute walk to Train station. The room is tidy and bathroom is neat. However there is no amenities. I paid another 10 pounds to check in early at 12. The lift was not working at the time.

Clean and well lighted room. Great facilities with fitness room and multitude gaming setups. Even have a bar in the lobby. Serving great foods. All and all really enjoy the stay. Well recommended!

Perfect for me as it’s right across from the office but probably not so great if you wanted to be in the city centre although it’s only an £8 taxi ride or £2 bus ride. Opposite a Beefeater which was handy but I would prefer an on-site bar and restaurant. Felt a bit uncomfortable on check-in to be asked if I was a smoker (I’m not) and if anyone would be joining me later 😳. Didn’t like the bed being made up with sheets, blanket and counter pane as it’s quite uncomfortable particularly on one of the hottest days of the year although the mobile air conditioning unit helped (first time I’ve had sheets and blankets for over 30 years since the day I got married despite extensive business (weekly) and leisure travel (4-6 times a year)). Hotel was very clean and the bathroom was well equipped. A bottle of water would have been a welcome addition to the room particularly in such hot weather. Not sure who to recommend the hotel to as it’s neither a corporate hotel with all the amenities or a home from home. Breakfast was on offer for an additional £15 and I decided to wait until I checked in to see. As I wanted to be in the office for 8am and there was no menu available, times of service or visibility of a dining room, other facilities or even other guests, I decided it may be too intimate and opted for a cold sandwich I had stored in the office fridge ‘just in case’. Was similarly priced to the executive room I had in the Novotel last week which had a full buffet breakfast included.

Overall this is a really nice hotel, but what would make it really great is a little more staff training. The staff are all really lovely, but they lack a bit of common sense and management. The hotel appears to be aiming for a high end of the market, so we were surprised by the poor training of some of the staff. The chap behind the bar on the two evenings we were there was really nice, but oh my goodness he was so slow. Each time we ordered a drink we had to tell him two or three times what we wanted. They didn't have the wine I wanted, but instead of handing me a list of their wines or telling me what wines they have, he just looked blankly at me and waited for me to ask if he had a certain wine. When he had poured the drinks he never told us how much they were, he just got the card machine out (they don't take cash) and we paid. We had to ask for the card machine receipt, but never gave us a till receipt so we still have no idea how much each individual drink cost. By the way the drinks are really expensive. The first night we had a pint of larger and a large white wine which came to £15.30p and the next night two large glasses of wine (one red, one white) which came to £23.50p. At no time during our stay were we offered a till receipt. We were shocked by the half pint and pint glasses given to customers (even ladies) which were the old fashioned ones with handles, which we hadn't seen for many years. Some ladies were struggling to drink from them. I really think the hotel should reconsider this and at least offer ladies a tall glass. The same chap was on his own behind the bar for both nights, but at no point did any other member of staff come to help him, especially when quite a bit queue had formed (because he was so slow), even though there were plenty of staff in the area. The waiting staff were friendly and polite, but again lacked a bit of guidance and training. One of the young waiters was wiping a table while the plates etc were still on the table. We wanted a table that people had just left and he kindly said he would clear the table for us and re-set it. He did re-set it, but didn't wipe it over and left the jug of water from the previous people. It is a large hotel and there were two coach trips booked in as well as quite a few other guests, so it was quite busy on both evenings. Having said this the hotel rooms were lovely and we enjoyed our stay. Our room was on the first floor which was nice and quiet. Rooms were extremely clean and tidy and well maintained. We were on a coach trip, so not in the hotel much of the time during the day. A few tweaks and this could be a really top notch hotel. Top tip: if the bar prices put you off, pop round to the local shop (turn left out of the main entrance of the hotel, turn right at the end of the road and there are a couple of shops up there and a cafe). You can buy drink there to put in the fridge in your room. Also, ice machine on the first floor by the lifts

the second i checked in got a very warm welcome from Safia and Prachi which made me feel very happy and is clear that the staff care about their jobs, even though the staff where polite the food was undercooked on multiple occasions during my stay which had also made vomit, i personally think the managers should be more on top of food quality.

Exceptional service from booking to checkout. True definition of going the extra mile to ensure every aspect of our stay was as expected. Exceptional customer service from senior management to customer facing staff at reception. Vivek, Catia and Riko… your energy and passion ooze through every interaction and is contagious! Every staff member at every interaction is approachable, a special mention to Nicola and Fariha at reception; very helpful and friendly while well presented and professional. Your cleanliness and attention to detail and person centred approach has blown us away. We are well travelled, but see ourselves returning to you no matter what event or occasion we are celebrating. From birthdays, relaxing adult only weekends, family breaks, team building weekends… There is nothing we would not trust the hotel staff to manage. Thank you for making us feel part of the Voco Reading family, best #IHG hotel in this part of England, and we are definitely coming back. Excellent value for money for the service you provide!