Super Hotel Premier Saitama Higashiguchi

The uniformed receptionists at the front desk are all very nice, but the service ability of the morning shift staff (who may be) responsible for checkout (with children and not wearing a suit uniform) needs to be improved, or their attitude should be corrected. I had a package sent to the hotel on the day of checkout, and I specifically told the waiter when I stored my luggage. In order to avoid language differences, I wrote it down in the translator in advance for her to see. She took a perfunctory look at it and said that she could just find the night shift staff, and then she was busy greeting the Japanese male guest behind me. I had a feeling that something would go wrong at the time, and in the evening I was told that the package had arrived but was returned (probably because they could not find my check-in information because I had already checked out). In the end, the night shift staff worked hard to solve the problem. First, they provided me with a plan to send it back to China, and then found that the package was not far away and could be taken back, so the matter was successfully resolved. Life is not easy, and I don't intend to complain in Japanese to the employee who had poor handover and discriminatory behavior (it may even be a Chinese living in Japan). I'm just here to remind others.

環境很好，喜歡