La Capitana Old San Juan Building

Old San Juan The stay started off poorly because the hotel does not have a drop off section and you have to check in two blocks away. This was not communicated to us. The room was good sized with a LR, Kitchen, and BR. The ceiling fan in the LR didn't work but the one in the BR did. The bed was a comfortable King. The windows were metal slats that gapped and allowed in a fair amount of sound. There was a rain storm one day and the roof in the bathroom leaked. There was a puddle of water in the bathroom. This was made all the worse because there were only two towels in the whole place. We needed those for showers. Also no wash clothes.

Good but needs a lot of improvement. Mixed experience. I can split this in two. The good the view is amazing and the location is premium in Old San Juan. The not so good, the mattresses are uncomfortable and old, one of them have a dip that’s very noticeable. The furniture is old. When I checked in the host at the hotel told me “the view is amazing, unless it rains, the. It’s not so much. So, it did rain overnight ñ, I left the windows half open and when I woke up in the morning I had water all the way into the kitchen. The bathroom is very small which I don’t mind much, but the sink is so small that you make a mess when you are brushing your teeth. Also no elevators, and a leak by the balcony door.

If you want comfort spend your money elsewhere. Great location but average to below average accommodation. Very small and dated bathroom with barely enough space. Hot water was more like warm. Was sent an email confirming a different room but given another when we arrived. Not a single window in the entire place.

Efficient, Nice Ocean View, Room not so Nice We stayed in the ocean view apartment and the view was lovely. The apartment building is nicely located in Old San Juan so it is easy to get around. The hotel let us leave our bags after check out, which was nice. There are two ocean view apartments. Only one of them looks like the one in the photos. The one we stayed in hasn't been updated, many of the outlets didn't have covers, the hot water in the bathroom sink didn't work, and the apartment amenities were old and rusty. The AC unit is located in the room with the regular bed, and there is a fan in the 2nd room which has a Murphy Bed, which was hard as a rock. So, only the room with the AC unit stayed cool. The bathroom and shower are tiny. I'm fairly petite and it was difficult for me to move around in the shower comfortably and we used the kitchen sink to brush our teeth because it was difficult to use the one in the bathroom. There is no desk or check in area. You must go to a hotel two blocks down to check in and get your key. We didn't know this and arrived wondering how we would get in the locked building. We called the number, but no answer and left a message and went to lunch. Still no call back, but discovered after reading reviews that we needed to do so. Check in was fine, and they were nice. Communication isn't easy, and for the cost I would expect the room to be in better shape. If you're looking for something easy and nice, look elsewhere. If you're ok on your own and just need a place to sleep it's ok.

I had booked this property because our flight had got cancelled and we had to stay an extra 3 days. it was the cheapest so i wasnt expecting nothing fancy. u have 2 get your key from one location nd then walk to the apartment building. the hallways r very thin so if youre wideset it would be hard to go up the stairs. i had reserved the ocean view room. everything was put up but the floors were not mopped. i could not walk barefoot or my feet would turn black. there was dirt everywhere. the wifi did not work but we had service so it wasnt an issue for us. the tv was connected to the wifi but would go in and out so we had to unplug it multiple times to get it to stream. the stove was very old and only 2 burners worked. the room with the ocean view was very hot but if you kept the door open and the outside door closed at night it could get cold. the view was beautiful... we loved sitting outside nd looking at the water. and the location was in old san juan so everything we needed was in walkable distance. laundromat/grocery store/ and other shops. like i said... this was a last minute booking so i wasnt expecting nothing spectacular but the view and location made up for it and we still made it work.

Prime location awful property (Zen studio) This hotel is located in a great area. Unfortunately, there were many issues that made our stay very uncomfortable and unsafe. You will walk into a spacious loft with no air conditioned in the living room, just the bedroom. The bathroom shower is very tiny, the water faucets and the shower curtain are broken and filthy. The front door lock doesn’t work we were afraid someone would break in. The list goes on and on…The owner should provide the basic amenities like towels, paper towels for the kitchen and some guest information of the location, WiFi, places of interests etc. This studio needs to be renovated, just look at the pictures. Also, this place was not clean. When a customer books a hotel should have some basic comfort without requesting it.