SHANGYUN PLATINE HOTEL Reviews

Good Room, clean shower. but we had to ask seperatly for big towels. we got new water everyday, but the tv was not working

8223 room was clean. Nice place to stay.

Friendly staff member, new and modern hotel. The location is abit far from the nearest metro station, it’s about a 18min walk to yugarden station.

The gym is a treadmill and a stationary bike. There are no elevators so you need to carry your luggage up stairs.

Cleanest bathroom I have yet seen in China. Very modern and technological things like a Japanese toilet. Location is great, easy to travel around in Shanghai. Room is a bit dusty.

Very nice staff and great place.

Very nice

The environment is average. The hygiene is average. I woke up with bites on my legs. I woke up at night and saw mosquitoes all over the house.

1. The location is great, close to the Bund, convenient for walking 2. The decoration is relatively new, and the quilts, sheets and other supplies are very clean 3. The hot water facilities are good, and there is a functional toilet 4. The sound insulation is poor and you can hear the conversations in the next room.

The room is clean, quiet and not noisy. It is very close to the Bund, Huangcheng Temple and Yuyuan Garden. The transportation is relatively convenient, and the girl at the front desk is very enthusiastic. satisfy! ! !

The hotel opened not long ago. The room is clean and hygienic, the sheets and quilts are clean and tidy, the lady at the front desk 🧍♀️ is very gentle and kind. She also gave me a free delayed check-out when I couldn't make it back at noon. The hotel is in a good location, close to various attractions, basically you can get there by bicycle, and the price is reasonable. I will stay here again if I come next time!

Turn right out of the hotel and walk to the end to the Bund, where you can take a cruise to see the Bund night view for 150 yuan per person. Go out of the hotel and head to the right alley to the City God Temple. There is a fork in the middle of the alley. The water sold in the shops is affordable, no different from usual. The water in the City God Temple is more expensive, but overall it is satisfactory.

When booking the room, I didn't pay attention to whether there was an elevator, because there are people with mobility problems at home, and they need to climb the stairs to the second floor. The environment is still relatively clean and tidy. Two suggestions can be improved. We asked the hotel for two pillows, but they only gave us one, saying that they didn't have more. The second is that the hotel has air conditioning noise, which is a bit loud and makes people uncomfortable!

Worst booking in 20 years of traveling, fourth time in Shanghai and a bad deal!!! Environment: It's just a very small storefront, only the second floor of a building is this hotel, it feels a bit like an old-fashioned guesthouse in a TV series when you enter the door, there is a small front desk when you enter the door, and then go up the stairs, there is no elevator. Service: 0 service at the front desk, gave the wrong room card, knocked on the door in the middle of the night to change the room, it's ridiculous! Because it was late, I arrived at almost twelve o'clock, so I wanted to rest early. When I entered the door, I saw the front desk with a curling iron and a pouting face. I said I had a reservation, and she said expressionlessly, "Wait a minute." A customer next to me was changing rooms. After waiting for five minutes, I checked in. I said I just found out that you have adjusted the price. When I booked, it was 465 a night, and now it's 399. How about today, can you help me change it for tomorrow night? She said that you can't change it if you book two nights together. I said I would ask Ctrip. She didn't raise her eyes and said you ask. Then she gave me the room card. I stood next to her and called Ctrip. Ctrip sent a modification link, and I cancelled the second night, because rebooking can also save 66. Then we carried the suitcases and went up to the second floor with great effort. The room card was given to the room at the edge. When we couldn't find the room, we asked a cleaning lady, and she pointed to the location, and then muttered, "Why did you change rooms again?" We said we just arrived and didn't change rooms. As soon as we entered the door, we felt a little nervous. The room was extremely small, and it felt less than 10 square meters. We went to bed as soon as we entered the door. I was a little confused, thinking that it was because we came too late and there were no good rooms. After the child went to bed, I was even more confused. The child was 1.5 meters tall, how could we end up in one trip? Where was the 1.8-meter bed I booked? So I took a photo, thinking that I would make do with it for one night today and ask the front desk tomorrow. The whole family took off their clothes and prepared to wash up, but there was only hot water on the tap? At this time, someone knocked on the door. It was a man. It was the middle of the night. I just opened the door? I asked what was going on? He said that the front desk asked him to check my room card? What if he was a ***? I called the front desk, and the front desk said: You took the wrong room card, you took the room card of the room that just checked out, it's not your room, please change rooms! Only then did I realize that the room I was in was the room that the person just couldn't stand and wanted to change rooms! ! ! I said that you handed this room card to me personally, how can you say that I took it wrong? The front desk said: "Yes, I don't mean to blame you!" My God! As a front desk, you gave me the wrong card! It's not me who took it or robbed it, what qualifications do you have to blame me? I said "You should apologize to me!" She said: "I said sorry at the beginning!" Sorry can compensate the guests for changing rooms at one o'clock in the middle of the night? ! We all took off our clothes and took out the suitcases and things. Besides, I don't remember or hear whether you said it or not, so can't you apologize sincerely? Do you have to respond to the guests and shirk responsibility for every sentence? At this time, my husband saw that I was angry and took the phone. He just wanted to let it go. His tone was very kind. He was afraid that I would fight with others, so he took the phone. As a result, he didn't say a few words, and the front desk hung up the phone! ! ! This is not the front desk, this is the princess, who needs guests to serve her! Then after a while, the expressionless princess front desk ran over. She should have realized that she had made a mistake and insisted on taking us to the room I booked. The room I booked was more than 100 yuan more expensive than this. My husband went to see the room with him, and then advised me to change it quickly and go to bed. It was already half past one. The above conversation is the original words. I called Ctrip, and Ctrip compensated me 100 yuan. Ctrip customer service also looked at it and said that this store did adjust the price two days ago. The current price is 399, not 465. Then Ctrip contacted the store and said that they would coordinate their service issues in the future. The new store may be that the front desk is a novice and the service is not in place. In fact, it is not that the service is not in place, but that there is no service awareness at all. Before going to bed, I opened Ctrip and looked at this hotel again. I wanted to search for nearby hotels and change there tomorrow. Then I found that the price was adjusted to 465 again. How funny! Facilities: Newly opened, but the facilities are actually cheap. I now change to the nearby Zhenyue, which is dozens of yuan more expensive with breakfast for two. It is not at the same level at all. Zhenyue is a normal hotel. In fact, the facilities are not old. The room and toilet are much bigger, and the environment is much better. The second and third photos are the larger rooms I booked that I changed to later. There is only a gap between the sink and the toilet. When you wipe your butt, your elbow will touch the sink. Shocking? The toilet is facing the mirror in the corridor. The room is very small. The door of the sanitary napkin is transparent. When the lights are turned off at night, the light of the toilet is on, which is directly reflected to the head of the bed. This is a photo I took while lying on the bed. It feels ridiculous. There is blue light directly in my eyes when I sleep!