Shanghai Mentang Hotel (Shanghai Chuansha Huaxia East Road Subway Station) Guest Reviews
4.4/5
511 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(511)
Positive reviews(492)
Reviews with photos/video(86)
Easy to get around(51)
Great value for money(50)
Classy environment(48)
Close to metro(30)
Friendly front desk staff(24)
Well designed(13)
Well decorated(10)
Strange smell in room(5)
Negative reviews(18)
Zhaikovsky
Special Queen Room
Stayed in Aug 2024
Solo travelers
20 review
4.0/5
Very Good
Posted on Aug 19, 2024
No frills experience. Near the airport, but hotel has no lift, tiring to climb to 5th floor
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
KevinGao
Special double bed room
Stayed in Aug 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Nice hotel, will book again if I travel to Shanghai, highly recommended
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Mike 明海
Special double bed room
Stayed in May 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jun 4, 2024
It’s a really cheap and clean hotel. It’s budget friendly and it’s not that far away from important places to visit in the city.
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Ntpbk_ren
Business 2-bed Room
Stayed in May 2024
Travel with friends
6 review
4.5/5
Great
Posted on May 26, 2024
The rooms are clean and the staff are very helpful. There is a shuttle bus to Shanghai Disneyland from 6:30am to 10:00pm. It is 800 meters away from the subway station. You can walk to or rent an electric scooter on Huaxia East Road Green Line 2.
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Special Queen Room
Stayed in Apr 2024
Couples
7 review
4.2/5
Very Good
Posted on Apr 12, 2024
Located not far from airport just take metro 5 stations from Pudong international airport but a bit far from Shanghai central, overall ok clean room and clean toilet, WiFi good and very nice staff she helped me a lot even we’ve language issue she tried to use translate application to solve everything which I asked. If u not mind location need to stay in central recommend here.
Response from Property: Dear guests: Hello! Thank you for your strong support. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come often! I wish you: smooth work and a good mood every day O(∩_∩)O
Hi chuka
Special Queen Room
Stayed in Mar 2024
Travel with friends
28 review
4.7/5
Amazing
Posted on Mar 18, 2024
The room decoration was great. I got the fifth floor so i can visit terrace and enjoy the view. Although very far from the center, near to the airport. And affordable.
Response from Property: Dear guests: Hello! Thank you for your strong support to us. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come here often! Wish you: smooth work and good mood every day O(∩_∩)O~
Emerson
Special Queen Room
Stayed in Mar 2024
Solo travelers
6 review
2.5/5
Posted on Mar 11, 2024
I spent one night here before my morning flight. The room was quite cold, dusty, and moldy. As a result, I had to wear a puffer coat to bed. In addition, I left with a painful headache. However, the front desk was very friendly and helped arrange a taxi to the airport. I would not recommend unless desperate.
Response from Property: Dear customer, hello! Thank you for your stay. Regarding the issues you mentioned, it has indeed brought you unhappiness. Your opinions are areas where the hotel needs to improve in the future. We will vigorously improve hygiene, strengthen cleaning management, and provide timely training to try to avoid such a situation from happening again. In the future, we will continue to improve the facilities and equipment in the guest rooms, and it is our responsibility to create a warm and comfortable stay environment. We hope this experience will not affect your trust in us. wish you a happy life!
Deirstar
Special Queen Room
Stayed in Feb 2024
Solo travelers
31 review
3.2/5
Posted on Mar 2, 2024
I liked this hotel and the old area it is in. The pleasant room is a reasonable size and it’s quiet and comfortable. A shopping centre around the corner means there are plenty of food options and interesting walks too. There was no wifi although the young guy working there (intermittently) tried to connect. He also got me an extra quilt and helped me with the aircon. The biggest problem was security. There was no one on reception, just appearing to check people in, but the front door was wide open and, getting confused about which room I was in, I tapped the wrong door with my card and it opened. You can lock your door at night. If you needed to leave luggage there after check out I can’t see how it would be secure. There’s a nice little lounge area and a coffee machine but no one attending it. It could be a great little hotel with a bit more care.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. About each of the things you mentioned
We will share a valuable suggestion with the hotel management to find the shortcomings in the subtleties, maintain the good aspects, and improve
insufficient. We always pursue to create a perfect stay experience for our guests, and we believe that you will have a new experience when you stay next time.
We sincerely invite you to come again.
Guest User
Special double bed room
Stayed in Feb 2024
Couples
34 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The room was HUGE for the price we paid. Located conveniently close to the airport and subway. We had an early flight so this was a great choice. The bed was super comfortable. Would book again.
Response from Property: Dear guests: Hello! Thank you for your strong support to us. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come here often! Wish you: smooth work and good mood every day O(∩_∩)O~
Georges Albert Joseph Marie
Shanghai style balcony room
Stayed in Jul 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Shanghai style room is very quiet. Comes with a nice balcony. 10 walking minutes from line 2. Lot of restaurants and supermarkets around the corner. Great location
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Exquisite forest room
Stayed in Jul 2024
Travel with friends
4 review
1.7/5
Posted on Jul 25, 2024
First of all hotel was so messy and it didn’t have elevator second of all the room was not the same as a picture. It was smaller so we had to change the room to the bigger room and pay extra money .so in total it wasn’t good.
Response from Property: Dear customer, hello! Thank you for your stay. The problem you mentioned did bring you unhappiness. Your opinions are what the hotel needs to improve in the future. We will make great improvements in hygiene, strengthen cleaning management, and conduct timely training to try to avoid such situations from happening again. In the future, we will continue to improve the facilities and equipment in the guest rooms. It is our responsibility to create a warm and comfortable living environment. I hope this experience will not affect your trust in us. I wish you a happy life.
SHAH JEHAN
Special Queen Room
Stayed in Jul 2024
Travel with friends
1 review
1.2/5
Posted on Jul 4, 2024
Initially when I went there and showed them my booking ,they said give us 10 rmb in cash more we will give good room , no one was there to help in luggage carrying .when we went to the room , the walls were dirty , bed was broken , mattress was broke as well , pillows were D class graded .room was smelly , mosquitos cockroaches etc
Response from Property: Dear customer, hello! Thank you for your stay. The problem you mentioned did bring you unhappiness. Your opinion is what the hotel needs to improve in the future. We will make great improvements in hygiene, strengthen cleaning management, and conduct training in a timely manner to try to avoid such situations from happening again. In the future, we will continue to improve the facilities and equipment in the guest rooms. It is our responsibility to create a warm and comfortable living environment. I hope this experience will not affect your trust in us. I wish you a happy life!
Guest User
Special double bed room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Its really clean, and also service also really good, staff is so friendly, price also really affordable.
Response from Property: 感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務
Guest User
Exquisite forest room
Stayed in Mar 2024
Business travelers
8 review
2.7/5
Posted on Mar 19, 2024
Good Location, No service
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Alex the wanderer
Special Queen Room
Stayed in Apr 2024
Solo travelers
66 review
4.2/5
Very Good
Posted on Apr 22, 2024
This is a very good place to spend the night before heading to the airport. There are lots of small eateries around. Room was small but cozy enough.
Response from Property: 感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務