Family-friendly Hotels in Shangri-La

This is quite a palatial place, but seems a little dated. The room was very comfortable, however the elevator has a bad smell in it. They had a great dinner banquet set up in the restaurant with western and Chinese food, it was very generous (cost 88 yuan per person for those staying in the hotel). The hotel is located alongside a small waterway which would be pleasant for a stroll. The staff were very attentive (but only spoke Mandarin). We were there in a slow time (just at the end of Spring Festival with CoVid still affecting international travel) so breakfast was a simple bowl of rice noodles brought to the room.

I can only repeat what the other reviews are mentioning: it’s clean, got good amenities, but everything seems a bit old. We had some WiFi issues but when it was working it was good. In general, the service wasn’t that great. We arrived tired after a long drive, no help with parking the car or the luggage. Check in was the most rigorous we had, even checking all the flight and train numbers we took. Also didn’t allow us to take a rest first. We went on a hike and wanted to take some Baozi from the breakfast - forbidden (I found that in China this is usually no problem). However, I think for the price it’s fine and while it doesn’t look like it, it’s quite clean. Also the dinner was quite good, breakfast not so much.

What an amazing experience, not only by the hotel itself, but specially by the service given by the concierge Becky. Extremely helpful with us (non Chinese speakers): gave us tips of the city, arranged a trip by car to the most important spots around, offered her phone in case we needed help with translation… This is what really made a difference in our stay at Shangri La hotel. I hope her manager takes that into account since it was by far the best service recieved. Big big thanks to Becky, honestly, amazing service offered, not to mention her permanent smile and willingness to help us. Having said all that, the hotel management must improve the English spoken by their staff. We REALLY struggled… thank god we had google translate. Except our beloved Becky, nobody spoke any English, not even the basics… Will defo come back ;)

We were searching for a nice spa place in Shangri-la. I have no doubt that this is the best one. Amazing views to the snow mountain from the top spa (available for all) and a very nice private spa as well. Not only did we get a nice spa experience, the host but drove us to a path to overview the city plus also offered us special help to go for a hike the next day to a beautiful location that will be forever imprinted in our minds. Thank you so much!

Yachajiao is a wonderful hotel with a spectacular location! Seated in the Tiger Leaping Gorge you have amazing views of the Yulong Snow Mountain. We stayed there for one night for our hike but if we had time we would gladly stay longer! The check in was smooth and fast, communication through WeChat was convenient and the food at the restaurant was delicious. Breakfast was a mix of Chinese and Western and gave us a good start for our hike. They have an outdoor pool with mountain views but it was sadly enough too cold in winter to try it out. The staff were friendly and very helpful! For sure we will remember this lovely guesthouse with the amazing views!

The boss from the Northeast is enthusiastic and interesting. It's very interesting to sit around the table, drink tea, chat and play games. Also comes with ******* costume experience and makeup, nice PS: The recommended toast banquet is average and the performance is OK. Those who are interested in the performance can go there.

Loved our stay at Arro Khampa and would surely come back! Our room was beautifully furnished, with unbeatable views of the central temples of Shangri La’s old town right out of our window on the second floor. Some of the members of staff can communicate pretty well in English, which was perfect to be able to schedule day trips around the region (which is stunning) and organise pick-ups to and from the railway station. Only ‘but’ to note was the quality of the included breakfast, which felt a bit subpar in comparison to pretty much everything else in this wonderful boutique hotel. Otherwise all fantastic!

The hotel was in the heart of the old town which was very convenient, however, what they offered on the website and what we saw in person were two different images. Our room was far removed from the lobby and in a remote area under construction. We had to request to change rooms to the main building and pay an extra fee of $50. In other words, what they showed on the site did not match reality. The hotel should specify that some rooms are subject to be located far from the main lobby and breakfast lounge and in a seemed abandoned construction. Don't be fooled by the price!

The hotel is in a prime location, about ten minutes' walk from Dukezong Ancient Town. The hotel is well-equipped, clean and tidy, with a warm environment, and the Tibetan-style architecture is very distinctive. Especially the diffuse oxygen supply in the hotel is great! The hotel has an underground parking lot, which is very convenient. After booking, the hotel housekeeper contacted us directly and sent us the location of the parking lot. And turned on the heating in advance, so that we felt warm as soon as we arrived at the hotel. Thank you very much for the warm and thoughtful service. I will stay here again next time.

This hotel is perfect for those seeking to take a break from the usual crowds. It's a big property in a quaint village, surrounded by beautiful nature. Our room was more like a two storey villa, with the living quarter upstairs and dressings room, washrooms downstairs, made in old ******* style but with all the modern amenities tastefully integrated into the settings. I specifically loved the stream Infront of the hotel, taking a walk by it was amazing. A special shout-out to Murray and Dolma for making our stay special. Would love to come back here to experience another season!