Qiuguo Hotel Shenzhen Window of the World

Qiuguo Hotel Shenzhen Window of the World Reviews

Qiuguo Hotel Shenzhen Window of the World

Shahe Street Baishizhou East Community Baishizhou East Yifang Agricultural Trade Comprehensive Market No.301, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Qiuguo Hotel Shenzhen Window of the World
Qiuguo Hotel Shenzhen Window of the WorldQiuguo Hotel Shenzhen Window of the WorldQiuguo Hotel Shenzhen Window of the World
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Qiuguo Hotel Shenzhen Window of the World Guest Reviews

4.7/5
Outstanding
2782 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2782)
Positive reviews(2725)
Reviews with photos/video(770)
Friendly front desk staff(260)
Convenient location(253)
Easy to get around(238)
Awesome amenities(218)
Classy environment(205)
Many amenities(93)
Close to metro(82)
Delicious breakfast(63)
Negative reviews(57)
Guest User
Superior Queen Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The hotel was nice and really recommended 🤩🤩🤩🤩 I love this hotel so much.
Response from Property: Thank you for taking time out of your busy schedule to review. Qiuguo Hotel is a chain hotel focusing on tourist cities and scenic spots. Coming to Qiuguo will make you feel the warmth of your family and the kindness of your friends. It is the best choice when you are away from home. To be the nest of your journey, I am looking forward to meeting you again ~
David
Superior Queen Room
Stayed in Aug 2024
Solo travelers
31 review
1.2/5
Posted on Aug 16, 2024
I was disgusted to see customers smoking all over the hotel. Staff did nothing to stop this despite it being so obvious and brazen. Furthermore, it was extremely difficult to sleep on the first night due to the chaos of neighboring guests. The hotel did not thing to speak to guests or correct behaviour; rather just just tried to gas light me and make out that I was making it up despite showing them video evidence. A hotel of noise and chaos.
Response from Property: Dear guest, hello, no words can express Xiaoqiu's apology to you. Xiaoqiu is very sorry for not being able to give you a satisfactory stay experience. At the same time, Xiaoqiu is really sad to see your negative review of 1.2 points. As a service industry, we really hope that customers can give Xiaoqiu a chance to solve the problem. Xiaoqiu has received your questions and will report them uniformly and Investigate and respond to your comments and questions: We will remind guests about guest smoking. Regarding the noise in the room next to yours, Xiaoqiu immediately went upstairs to solve the problem and gave you video feedback. Xiaoqiu really I'm sorry that I didn't bring you a pleasant stay. Xiaoqiu would like to sincerely thank you for your valuable opinions. We look forward to your next visit and give Xiaoqiu a chance to make amends. Finally, I wish you all the best. Shunyi~~Dear guests, I can't express my apologies to you in a thousand words, and I am very sorry for not being able to give you a satisfactory stay. At the same time, seeing your 1.2 points of bad reviews Xiaoqiu is really very sad, as a service industry, we really look forward to customers can give Xiaoqiu the opportunity to solve the problem, your questions Xiaoqiu has received, and unified reporting and investigation, to your comments and questions to reply: about the guest smoking we will remind the guest, about your nearby room noisy, Xiaoqiu also immediately went upstairs to solve the problem and also gave you video feedback, Xiaoqiu is really sorry did not bring you a pleasant accommodation experience, here Xiaoqiu sincerely thank you for your valuable comments on Xiaoqiu, and look forward to your next visit, can give Xiaoqiu a chance to make upFinally, I wish you all the best
Guest User
Superior Queen Room
Stayed in Jul 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jul 30, 2024
New hotel so all facilities new, good and clean. Drop off is convenient as car or taxi can just enter and drop you off at Hotel doorstep. There's a nice, mini bar area next to reception to wait or chill with a cup of Chinese tea. Hotel also provides a good range of complimentary drinks e.g. Chinese version of coke, sprite, orange soda etc. in each room. Good service. Reception will provide information on nearby places to visit, eateries and transportation etc. They are also understanding and flexible to cater to customer's needs or requests. Located is excellent. Just a short walk and there's ample choices for local eateries, restaurants, supermarkets etc. About 15-20 mins walk to nearest 白石洲 MTR which is on Line 1 where most attractions are and only 1 stop away from Windows of the World. Overall a good experience. Air con and sound proofing can be improved to better cater for light sleepers.
Response from Property: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service philosophy of doing things with care and attentive service, so that you can feel the warmth of home during your stay at Qiuguo. We look forward to your visit again to review our progress, and wish you a happy day!尊敬的宾客：您好！非常感谢您对我们的支持与信任，我们将继续秉承用心做事、细心服务的服务理念，让您在秋果的居停感受到家一般的温暖。期待您能再次光临检阅我们的进步，祝您开心每一天！
Guest User
Superior Queen Room
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Location of the hotel The hotel is conveniently located close to attractions and shopping.
Response from Property: Thank you for your comments, and we always believe that we can do it well with our heart. In pursuit of the ultimate service, we are willing to share the joy of growth with you on the road. To bring you more surprises and touches, you are welcome to go home often ~
abdellaoui anis
Superior Queen Room
Stayed in Apr 2024
Business travelers
46 review
4.0/5
Very Good
Posted on May 4, 2024
Nice and clean hotel bed so confortable. Staff was really nice and helpful. …. Onky issue was not have iron machine they have laundry room but with steamer. Not iron. Please iron. And small fridge
Response from Property: Dear guests, failed to get your full score review, Xiaoqiu is very sad, but I am so lucky to meet you, thank you very much for your valuable comments written in your busy schedule, your evaluation is our biggest motivation!尊敬的客人,未能得到您的满分点评,小秋非常难过.但是能与您相遇真是太幸运了，非常感谢您百忙之中写下的宝贵点评，您的评价就是我们的最大动力呢！用心的服务，给您不一样的体验！
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Family
9 review
4.0/5
Very Good
Posted on Oct 11, 2024
Location is convenient and the room is spacious. I will book the hotel in next time.
Response from Property: 尊敬的客人,未能得到您的滿分點評,小秋非常難過.但是能與您相遇真是太幸運了，非常感謝您百忙之中寫下的寶貴點評，您的評價就是我們的最大動力呢！用心的服務，給您不一樣的體驗！
Guest User
Superior Queen Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Overall near to the food street. Easy to locate as well. Thank you
Response from Property: 尊敬的賓客：您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力，時刻準備着，歡迎您隨時回來.
Guest User
Superior Queen Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 19, 2024
nice location, only one station away from the window of the world
Response from Property: Thank you for taking time out of your busy schedule to review. Qiuguo Hotel is a chain hotel focusing on tourist cities and scenic spots. Coming to Qiuguo will make you feel the warmth of your family and the kindness of your friends. It is the best choice when you are away from home. To be the nest of your journey, I am looking forward to meeting you again ~
Asim Faqar
Superior Queen Room
Stayed in Jul 2024
Other
8 review
5.0/5
Outstanding
Posted on Jul 2, 2024
OMG….. best ever hotel with the best hospitality by Miss Ye. She was the best with a great helping hand. Whatever was needed, just a second and it’s there. Thanks to Miss Ye or else the experience wouldn’t be great without her. Introducing a lot of stuff in her hotel was awesome. Once again thanks Ms Ye.
Response from Property: Only a comfortable stay is the reason to come here again. Thank you for your satisfaction and support. We look forward to meeting you next time!
Axel Johannes
Superior Queen Room
Stayed in Nov 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Nov 11, 2024
All good except for internet - very patchy. Comes and goes
Response from Property: Dear guest, Xiaoqiu is very sad not to get your full marks. But I am so lucky to meet you. Thank you very much for your valuable comments in your busy schedule. Your comments are our greatest motivation! Careful service, give you a different experience!
Guest User
Queen Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 24, 2024
I was very satisfied with the hotel's service attitude during this stay, and the staff always maintained a friendly smile.
Response from Property: If you like it, come back again. Our gentle treatment flows through time and we look forward to meeting you again!.（喜歡，您就再來，我們的温柔相待細水長流，期待與您再次相遇！）
Kenlee Hadai
Comfy Family Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Excellent service ... Would recommend.. clean safe
Response from Property: Thank you for taking time out of your busy schedule to review. Qiuguo Hotel is a chain hotel focusing on tourist cities and scenic spots. Coming to Qiuguo will make you feel the warmth of your family and the kindness of your friends. It is the best choice when you are away from home. To be the nest of your journey, I am looking forward to meeting you again ~
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 12, 2024
Very clean and nice hotel to stay for budgeted range.
Response from Property: Respected guest, Xiao Qiu is very sad for not getting your full-mark comment. But it is really so lucky to meet you. Thank you very much for your valuable comment written in your busy schedule. Your evaluation is our greatest motivation! With dedicated service, we will give you a different experience!
TravelMac
Superior 2-bed Room
Stayed in Aug 2024
Family
66 review
4.0/5
Very Good
Posted on Aug 19, 2024
Location is convenient. Lots of foods nearby. And convenient store.
Response from Property: Dear guest, Xiaoqiu is very sad not to get your full marks. But I am so lucky to meet you. Thank you very much for your valuable comments in your busy schedule. Your comments are our greatest motivation! Careful service, give you a different experience!
Guest User
Superior Queen Room
Stayed in Mar 2024
Family
6 review
3.0/5
Posted on Mar 30, 2024
We booked a room with no window. We want to change a room with a window but we need to have extra charge of $100. Our booking said the room with free upgrade but it’s wasn’t :(
Response from Property: Dear guest: No words can express Xiaoqiu's apology to you. Xiaoqiu is very sorry for not being able to give you a satisfactory stay experience. You booked a superior king bed without windows in our hotel and requested to upgrade to a room with windows. It says that the rights are displayed when booking, but there is a reminder on our rights: "You can enjoy free room type upgrades when you arrive at the hotel. The same bed type upgrade. The actual arrangement depends on the hotel room supply." Under normal circumstances when this room type is sufficient, our hotel All guests are upgraded, but on the day you checked in, you requested to upgrade to a star king bed room with a window, but the star bed room on that day was already full, and there were not more rooms left. There are only exquisite twin rooms with windows, but because you asked to change to a room with windows, our hotel front desk reminded you that the star king room is full, and there are only exquisite twin rooms with windows. If you need to change to a delicate twin room The room needs to be paid for the price difference of 100 yuan between the two room types, because they are not the same room type. There is no way to upgrade for free. The $100 the customer mentioned does not exist. Xiaoqiu is really sorry for bringing you a bad experience. If you choose our hotel next time, you can call Xiaoqiu in advance. Xiaoqiu will make arrangements for you first. I hope you can give Xiaoqiu a chance to make up for it~~ Here Xiaoqiu looks forward to your next visit~~Shun'an~~~Dear guests, I can't express Xiaoqiu's apologies to you in a thousand words, and Xiaoqiu is very sorry for not being able to bring you a satisfactory stay. You booked our hotel's windowless Superior King bed and requested to upgrade to a windowed room. It is said that there are rights and interests displayed when booking, but there is a reminder on our rights and interests that "you can enjoy free room upgrades when you arrive at the hotel, and the actual arrangement depends on the availability of hotel rooms;" Under the normal circumstances of abundant room types, our hotel has upgraded for guests, but on the day you check-in, there is a request to upgrade the star bed room with a window, but the star bed on the day is full, and there are no more rooms. There is only a delicate twin room with a window, but because you want to change the room with a window, our hotel front The desk has reminded you that the star double room has been full, only the exquisite twin room with a window, if you need to replace the exquisite twin room, you need to make up the price difference between the two room types by 100 yuan, because it is not the same room type. There is no way to upgrade for free. There is no such thing as the $100 that the customer says. Bring you a bad experience Xiaoqiu is really guilty, if you choose our hotel next time, you can call Xiaoqiu in advance, Xiaoqiu must arrange for you first, I hope you can give Xiaoqiu a chance to make up for it~~ Here Xiaoqiu is looking forward to your next visit~~Shun'an~~~