Dorsett Changi City Singapore

Dorsett Changi City Singapore Reviews

Dorsett Changi City Singapore

3 Changi Business Park Central 1, 486037, SingaporeView Hotel Details
Dorsett Changi City Singapore
Dorsett Changi City SingaporeDorsett Changi City SingaporeDorsett Changi City Singapore
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Dorsett Changi City Singapore Guest Reviews

4.4/5
Very Good
922 review
Verified reviews
Location4.5
Amenities4.4
Service4.3
Cleanliness4.5
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All reviews(922)
Positive reviews(892)
Reviews with photos/video(260)
Awesome rooms(258)
Easy to get around(140)
Convenient for shopping(130)
Close to airport(80)
Great swimming pool(29)
Perfect for kids(18)
Friendly front desk staff(12)
Large bathroom(10)
Negative reviews(30)
Anonymous User
Splash Room
Stayed in Dec 2024
Couples
7 review
3.7/5
Posted on Dec 16, 2024
Booked the Splash room during a flash sale, about $360 for 3D2N. Spacious room with a kitchenette, a TV that can swivel out to face the bed (not a smart TV), and a bathtub. Room also comes with a dividing screen that can be lowered to separate the sleeping area and living area. Cleanliness can be improved (found weird stains on the sheet), but that aside, daily housekeeping was generally good. Service could be improved: housekeeping knocked on our door at 1030am to ask if we required cleaning while we were getting dressed. Would be better if they had called us instead of turning up at the door at an inconvenient time. Staff who checked us in at the front desk also did not inform us about the noise from the building’s cladding that would affect us for the duration of our stay. We called front desk at night to ask about the thumping and knocking sound coming from the window and upstairs, and was told it’s from the building cladding due to facade upgrading works. Would appreciate if we had been notified about this when we made the booking as the knocking persisted throughout our stay.
6/8
RelaxinEasyGoin
Splash Room
Stayed in Dec 2024
Family
17 review
4.7/5
Amazing
Posted on Dec 8, 2024
Had a staycay with my family and check in staff was incredibly nice and polite. Downside is that there isn’t any complimentary parking which the previous management provided. Parking is per the mall’s charges. Otherwise, splash room was a fantastic size, near Changi City Point, FairPrice. Good!
Response from Property: Dear Guest,Thank you for your review. We are delighted to hear that you and your family had an enjoyable staycation with us and that our staff's service contributed to your positive experience. We appreciate your feedback and will consider it for future improvements on the hotel. We look forward to welcoming you back for another pleasant stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
ilk
Splash Room
Stayed in Nov 2024
Family
14 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Convenient located near the MRT with many varieties choice of food. Room was spacious and equipped with kitchen amenities.
Response from Property: Dear ilk, Thank you for your review. We are delighted you enjoyed your stay with us and found the room spacious and convenient! We hope to welcome you back for another vibrant stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
Ellameow
Dorsett Room
Stayed in Nov 2024
Solo travelers
2 review
3.7/5
Posted on Nov 10, 2024
This is a good place to stay if you go to the Expo. The hotel is like a service apartment where you can have a small kitchen.
Response from Property: Dear Ellameow, Thank you for your review. We are delighted to hear that you had an enjoyable stay with us and found our hotel suitable for visiting expo conventions. We hope to welcome you back for another vibrant stay soon! Best regards, Dorsett Changi City Singapore Management Team
Anonymous User
Dorsett Room
Stayed in Nov 2024
Family
26 review
4.2/5
Very Good
Posted on Nov 16, 2024
Overall not bad.... Reach at 2a.m., request for late check out but they don't allow.
Response from Property: Dear Guest,Thank you for your review. We are glad to hear that you had a pleasant stay with us. We seek your kind understanding that, due to limited room availability, our team was unable to accommodate your late check-out request. We hope to welcome you back for another relaxing stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
Hajah fauzidah
Dorsett Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Spacious and comfortable. Great location where mall just right next to hotel.
Response from Property: Dear Hajah, Thank you for your review. We are happy to hear that you enjoyed our spacious and comfortable room, as well as our convenient location. We hope to welcome you back for another vibrant stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
Anonymous User
Splash Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Superb service, shoutout to the concierge fulfilled our request
Response from Property: Dear Guest,Thank you for your review. We are pleased to hear that you had an enjoyable stay with us, and that our concierge was able to assist you with your requests. We look forward to welcoming you back for another comfortable stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
Yvonne
Executive Room
Stayed in Oct 2024
Couples
1 review
2.7/5
Posted on Oct 5, 2024
Only one check in staff. No complimentary parking. Not even a fix full day parking fee. Room was clean and spacious. Basic amenities provided. Bed was comfy. Overall still a nice stay.
Response from Property: Dear Yvonne, Thank you for your review. Your feedback is important to us and we will continue to enhance our products and services to provide a better experience for you and our guests in the future.Best regards,Dorsett Changi City SingaporeManagement Team
Guest User
Studio Superior Room
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 29, 2024
This room is so awesome and comfortable. Love every thing there include the filter water. Location is good too! Thanks alot but there is no free parking and is quite expensive after exiting the carpark. See attached photo i took
Response from Property: Dear Guest User, Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We appreciate your valuable feedback on the complimentary car parking. Unfortunately, we do not manage it and there are no preferential rates extended to us. We are appealing again and hopefully; we will be able to work out a win-win situation for all of us. We seek and thank you for your kind understanding on this matter. We certainly look forward to welcoming you back again soonest possible! We appreciate your valuable feedback on the complimentary car parking. Unfortunately, we do not manage it and there are no preferential rates extended to us. We are appealing again and hopefully; we will be able to work out a win-win situation for all of us. We seek and thank you for your kind understanding on this matter. We certainly look forward to welcoming you back again soonest possible! Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager
Nurin
Studio Premier Room
Stayed in Aug 2024
Other
1 review
4.5/5
Great
Posted on Aug 26, 2024
Very spacious and clean room, love the amenities too. The breakfast was surprisingly good and quite a variety spread for a 4 star hotel. Cons was that staff seems understaffed, check in was abit slow process due to only 1 staff. Overall enjoyed my stay here.
Response from Property: Dear Nurin, Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City.We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to the delay during your arrival. We will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager
Anonymous User
Studio Superior Room
Stayed in Aug 2024
Solo travelers
15 review
4.0/5
Very Good
Posted on Aug 8, 2024
very clean and nice room to spend a staycation. definitely will recommend the hotel to others to enjoy the staycation
Response from Property: Dear Anonymous User, Many thanks for staying with us and providing us with a great review and rating on your recent stay at Capri by Fraser, Changi City Singapore. We are delighted to learn that your overall stay was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Lolly Duty Manager
Anonymous User
Studio Superior King Room
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Clean room , delicious breakfast and easy to access to the airport
Response from Property: Dear Guest, Thank you for your review. We are delighted you enjoyed your stay and we hope to welcome you back for a vibrant Dorsett experience soon!Best regards,Dorsett Changi City SingaporeManagement Team
Anonymous User
Studio Superior King Room
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Recommended good got a free upgrade due to wedding staff was very nice
Response from Property: Dear Anonymous User,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager
oeNNeo
Studio Deluxe Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 17, 2024
It's my 4th time staying at this hotel..it has always been a favourite among my family for its spacious room and nearby amenities...highly recommended. Staff were polite and room service personnel were helpful, there is nothing to complain except for there is still no complimentary parking for guests as the carpark is not owned by the hotel.
Response from Property: Dear Pirt, Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore! We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Suriya Kumar Duty Manager
G Anwari
Dorsett Room
Stayed in Nov 2024
Family
12 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Mr Ramdzan (Ramzdan) from the front desk was helpful in allocating room for me and my children.. Thumbs up!
Response from Property: Dear G Anwari,Thank you for your review. We are delighted to hear that you had an enjoyable stay with us, it is our pleasure to be of service to you. We hope to welcome you back for another memorable stay soon!Best regards,Dorsett Changi City SingaporeManagement Team