3-Star Hotels in Negros Occidental

Cleanliness probably the best so far... place safe and nearby to robinson.mall employess very professional ill recommend this hotel. west town hotel price very cheap and affordable...

i have been accomodated for excellently. The staff are always courteous and polite including the guards. The room was nice and clean and overall, it was a great stay. Thank u, Sukro.

As a family, we’ve visited this place four times now. Our first visit was about 10 years ago, then again three years later, a third time in 2020, and now recently. To be honest, I’m really disappointed with how the place looks now. Everywhere you look, there is trash on the ground. The landscaping, something I loved most during our first visit, is no longer maintained. Some areas even smell like urine, which is really disheartening. Booking a room has also become difficult. Their Facebook page and website are not responsive, and their phone numbers can’t be reached. When I asked the front desk, I was told that no one is assigned to handle calls. So book your rooms here in trip.com The staff also seem overworked and no longer as welcoming. The bathrooms are poorly maintained, and several areas need attention. The dinosaur park is damaged, and the playground, once a happy place for kids is now broken and has an unpleasant smell. While I appreciate that new attractions like the chasing slides have been added, it’s disappointing that the original features are no longer well maintained. It’s really sad to see how much the place has declined over the years.

The hotel is situated in the downtown area making it very accessible to the different go to places in the City like malls, restaurants, stores selling local food products, even the parks where one can stroll and enjoy the local delicacies. Transportation available are tricycles, jeepneys, and modern mini buses. Grab cars are also easily bookable. The hotel is 35 years old so the interior is expectedly dated but surprisingly well-maintained. The employees are very accommodating and polite making the stay truly relaxing. There are weekend activities at the poolside, namely acoustic night on Fridays and a DJ playing music favorites from different eras on Saturdays. I think these events can attract more customers if they are advertised well in the hotel and its vicinity.

Its a wonderful getaway malinis naman mabango yung Linens. Subrang luma lang noong table under the tv daming crack and dents. Naka smart Tv natin hindi ka ma bobored dahil my YouTube. I like it kasi malapit sa SM, 15pesos lang each nasa SM kana wala pang 1km. Approachable naman mga staff, sya pa nag take photo sa amin since Valentines noong time na yon Include: toothbrush,Colgate,shampoo,soap,comb Which is wala sa iba.

Overall, the place was good and provided a comfortable stay. The location was convenient, the atmosphere was pleasant, and the amenities were generally satisfactory. The host or staff were also accommodating, which made the overall experience positive.However, the cleanliness of the place could be improved. Some areas did not appear to have been cleaned thoroughly, and there were a few details that needed more attention before guests arrived. A cleaner room and better overall maintenance would have made the stay much more comfortable and enjoyable. Despite this, the place still has good potential, and I believe the experience would be significantly better with more consistent and thorough cleaning.

The location was excellent, but we were disappointed with the service. Our check-in time was supposed to be at 2:00 PM, but we arrived at the hotel at 3:00 PM, excited to settle into our room after a long and tiring journey. Unfortunately, the front desk informed us that our room was still unavailable, and we had to wait until 3:45 PM before we could check in. That said, we appreciate the efforts of the front desk staff and the security guard, who continuously followed up on the room's availability and kept us informed. Their attentiveness and professionalism were commendable. We hope the hotel can improve its room readiness so future guests can check in on time.

The place was good. However, accomodation wise, it was stressful. The owner of the unit did not provide us the room number so the front desk personnel had to scour all sources to find the right unit. It was not organized properly and owner did not communicate prior to our arrival. We had to get the keys from a locked mailbox. So imagine the hassle and difficulty of reaching out those keys and keycard which were not inside the pouch. It was stressful. The first thing that greeted us upon entering the unit is a broken mirror on the table, incorrect wifi password and complicated door locks. We had to ask the receptionists downstairs for the owner's contact number so that we can have a wifi access. Lastly, we hate it that the pool is only open from 6am-9pm. I mean, can't you make it accessible until 11pm at least for some guests prefer to swim late in the night. Overall, it was an okay experience. Will come back but will not rent tge same unit because the owner is irresponsible and inconsiderate. We wanted to de stress but checking in was not smooth sailing given the fact that it was expensive but paid beforehand. P.S. Please tell the owner to be give extra care to the guests and not be a burden.

The  hotel was located near to the mall. The staff service is excellent

We stayed only for one night and were happy there. The inn is close to the mall. You can park your car for free in front of the house. Breakfast provided was great. AC & hot water worked properly. Room is spacious. Minus point would be the mosquitos in the room, but they weren't that much. Could still sleep good.