Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 10, 2026
Julie RCOverall, we had a great stay and enjoyed our experience. We honestly didn’t expect the resort to be this well-maintained, clean, and relaxing. The staff were accommodating and friendly throughout our stay.
What we loved the most was the place itself. The resort is very accessible, the facilities are well-kept, and each room has its own unique theme and design. The rooms were clean, comfortable, and definitely worth the price. Considering the affordability, we found it to be a good value for money.
The highlight of our stay was definitely the pool and beach. The pool was very clean, and we loved that the water temperature was warm instead of too cold, making it perfect for both kids and adults. The beach was also clean and well-maintained. Even during high tide, swimming was enjoyable, and the view and surroundings were absolutely beautiful.
As for the areas for improvement, the air conditioning needs attention. The first room we stayed in had an issue with the aircon, which led us to upgrade to another room. Unfortunately, even in the second room, the aircon was still not cold enough. This could be a concern, especially during the summer season when temperatures are very high.
Service-wise, the staff made sure we were accommodated and did not leave us unattended, which we appreciate. However, assistance with the aircon issue took longer than expected, and food preparation at the restaurant was also quite slow.
The food was decent and presented nicely, but the taste was just average and not particularly memorable. We also found the prices a bit expensive for the serving sizes offered.
Despite these minor issues, we still had a wonderful stay. The cleanliness, unique rooms, relaxing atmosphere, warm pool, and beautiful beach made the experience memorable. We would definitely consider coming back once the air conditioning concerns are improved.
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Price per night from:CAD 58
Posted on May 26, 2024|Deluxe Room
Guest UserCleanliness probably the best so far...
place safe and nearby to robinson.mall employess very professional ill recommend this hotel.
west town hotel price very cheap and affordable...
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Price per night from:CAD 32
Posted on Apr 17, 2026|Superior Room
Anonymous UserI booked seven rooms for a night for my family and relatives, totaling 20 people. Before our stay, I tried reaching out to the hotel through email, phone calls, and a third-party booking app, but I couldn’t get any responses. I only received an automatic reply saying they were unavailable and suggested I try again later.
On the day of our check-in, I called the hotel around 2 PM to confirm our late arrival since we had a day tour planned. Thankfully, they answered and noted our late check-in. When we arrived around 6 or 7 PM, everything went smoothly, and they accommodated us on the same floor, which was great!
The hotel provided basic amenities, but we noticed there were no bottled waters in the rooms. Some relatives were uncomfortable using the water dispenser located outside the rooms, which made it a bit inconvenient. We understand the hotel’s effort to reduce plastic waste, but it would have been nice if they had provided reusable glass bottles instead.
Overall, we had a lovely stay. Everyone had a good night’s sleep, and the next day we enjoyed the clean pool, with staff available to help us. The hotel rooms were tidy and well-maintained.
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Price per night from:CAD 99
Posted on Apr 17, 2026|Deluxe Twin Room
Cecil BenitoWe had a nice trip to Bacolod and stayed at Acacia Hotel for 4 nights. The people are very warm and they always greet guests and the service is excellent. Breakfast buffet is good and included with our accommodation which is very affordable with the amenities as well with wave pool. We also enjoyed the massage that we availed. There is just one thing that the management must address, the ac had a disturbing sound and I hope they would fix it. The location is good because it’s very near the mall. Overall we had a good time staying at Acacia Hotel Bacolod.
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Price per night from:CAD 44
Posted on Jun 10, 2025
Guest User
We stayed only for one night and were happy there. The inn is close to the mall. You can park your car for free in front of the house. Breakfast provided was great. AC & hot water worked properly. Room is spacious. Minus point would be the mosquitos in the room, but they weren't that much. Could still sleep good.
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Price per night from:CAD 35
Posted on Dec 16, 2024
Vanguard34
The hotel has a country mixed with a modern feel which reflects the local landscape. I like that the function hall seems big enough to fit our company's event. The regular room size that we checked in is spacious, and the toilet is very clean. However, they didn't provide a kettle so we couldn't drink coffee inside. Unlike other hotels having a kettle is standard.
Swimming pools are rather small though, not so clean I guess especially the kids pool. But I love the fact they have a life guard on duty to watch over the swimmers. Resting areas around the pool are also limited. Food at the restaurant seems decent, but the ac eating area is limited, some need to eat outside.
Overall, even with its limitations I enjoyed my stay because the room we stayed in is very clean, and the service people are quite friendly
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Price per night from:CAD 53
Posted on Feb 20, 2026
Guest User
The suites Calle Vieja = Old (and not so called Nueva = New) is run from a distance in Iloilo. That's why maintance is poor. In every room are shortcomings. Nightly noise of the bar next door. Bathrooms cannot be aired out. Staff is excellent, mangement is lousy. A stinking hot welcome at the reception. The hotel is fiddling with room rates and does not give senior discounts, which are required by Philippine law. The last reservation I canceled. I don't want to stay overnight with ithem anymore. As for Trip.com: we have been tricked again: bookings appear to be going through ******* again. ******* also mess with room rates, just like the other brands they use, and it's impossible to contact them about refunds. They simply don't respond. Hotel and booking site: never again.
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Price per night from:CAD 21
Posted on Nov 2, 2025
Guest User
The hotel is situated in the downtown area making it very accessible to the different go to places in the City like malls, restaurants, stores selling local food products, even the parks where one can stroll and enjoy the local delicacies. Transportation available are tricycles, jeepneys, and modern mini buses. Grab cars are also easily bookable.
The hotel is 35 years old so the interior is expectedly dated but surprisingly well-maintained. The employees are very accommodating and polite making the stay truly relaxing.
There are weekend activities at the poolside, namely acoustic night on Fridays and a DJ playing music favorites from different eras on Saturdays. I think these events can attract more customers if they are advertised well in the hotel and its vicinity.
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Price per night from:CAD 66
Posted on Jul 6, 2025
Taehyungshie
The place was good. However, accomodation wise, it was stressful. The owner of the unit did not provide us the room number so the front desk personnel had to scour all sources to find the right unit. It was not organized properly and owner did not communicate prior to our arrival. We had to get the keys from a locked mailbox. So imagine the hassle and difficulty of reaching out those keys and keycard which were not inside the pouch. It was stressful.
The first thing that greeted us upon entering the unit is a broken mirror on the table, incorrect wifi password and complicated door locks.
We had to ask the receptionists downstairs for the owner's contact number so that we can have a wifi access.
Lastly, we hate it that the pool is only open from 6am-9pm. I mean, can't you make it accessible until 11pm at least for some guests prefer to swim late in the night.
Overall, it was an okay experience. Will come back but will not rent tge same unit because the owner is irresponsible and inconsiderate. We wanted to de stress but checking in was not smooth sailing given the fact that it was expensive but paid beforehand.
P.S. Please tell the owner to be give extra care to the guests and not be a burden.
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Price per night from:CAD 66
Posted on Jun 9, 2026|Superior Twin Room
Jerdean17It was a really good stay considering the price point and the convenience of staying nearby establishments. Whenever we need something we can go directly to Robinsons Mall. It is also easy to commute to different places since the main road is just in front of the mall. One jeepney/bus ride away from pasalubong areas and places to eat. They give free slippers and room is clean and cozy.
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Price per night from:CAD 43