4-Star Hotels in Chicago

The hotel is located in the Loop area, with a relatively high safety factor. The location is excellent, close to the Chicago River, and it is very convenient for boat trips. It is very convenient to go to various attractions, whether it is the Magnificent Mile or Millennium Park and the Chicago Art Museum, you can walk there. The hotel service is OK, and they do not actively provide toiletries, but you can ask the front desk to provide them. I need to remind you: when choosing a room, it is recommended to choose a room without breakfast. The so-called breakfast is just a $20 coupon for you to go to the restaurant on the first floor, but you can't have a satisfactory breakfast for $20, and you need to tip and pay taxes. The key is: the difference between breakfast and no breakfast is almost enough to book a room without breakfast. The explanation given by the hotel is: the price with breakfast allows customers to cancel the reservation at any time a few hours before check-in, which only gives you the right to cancel the reservation. This is the only unpleasant point of the stay. I stayed for 5 nights and spent nearly 6,000 yuan to buy this breakfast. Although the solution provided by Ctrip is a drop in the bucket, it is more important to be in a good mood when you go out, so I just give up. I hope Ctrip can clearly state the terms and conditions in the product details in the future, and I also hope that the comments can help everyone~

Excellent location. The staff were very friendly. The only downside was the breakfast; even though it states you've booked breakfast, when you arrive, you only get credit to use at the restaurant, and the credit isn't enough for a full breakfast. Plus, they serve very few people at a time, so you have to wait to eat. On our last day, we had to wait an hour.

Overall, I had a very good stay at this hotel. The room was comfortable, and I really liked the filtered water station on our floor. It had several options and was very convenient. Guest services were excellent. Anytime we made a request, they handled it quickly and professionally. After the first night, housekeeping took our towels but didn’t replace them, so we had to call and ask for more. Thankfully, after that, we didn’t have any other towel issues. Housekeeping overall was a bit different than what I’m used to. They made the beds and handled the bathroom by emptying the trash, picking up dirty towels, and refilling tissues, but they didn’t take out the trash in the main room. Since we had a lot of takeout, that trash piled up pretty quickly. They also didn’t replenish items like used tea bags or glassware, which would’ve been helpful. We also had an issue with the fridge. It stayed warm for the first few days until we realized it hadn’t been turned on. Once we figured that out, it worked fine, but it would’ve been nice if it had been checked before we arrived. The hotel is in a beautiful location, which added to the overall experience. Despite the few small issues, the staff was friendly and responsive, and the positives definitely outweighed the negatives. I would absolutely book with them again!

Far enough from Michigan Ave to be a quiet neighborhood, but only one block from the Ave. The room was clean and comfortable. The bed was comfortable.

The front desk staff were warm and friendly. They were very patient with me, even though my English isn't great, and used translation software to help. My room had a city view; while it wasn't a lake view, I could see the tall buildings outside. The room was spacious, and although the decor was a bit dated, it was exceptionally clean. You have to pick up bottled water yourself from the front desk. The location is superb, directly across from the lakeside and a park. It's within walking distance of Millennium Park and the Art Institute of Chicago. The Magnificent Mile and Chicago River are a bit further to walk, but the #3 bus right outside the hotel makes it very convenient to get there. It's close to the business district, near the subway, and there's a Macy's nearby. There are plenty of restaurants in the vicinity, and there's even a Starbucks on the first floor of the hotel, making it very easy to grab things. The hotel opened in 1920-something, so it's almost a century old and many historical figures have stayed here. I would definitely choose this hotel again for my next trip.

I really loved the room, it had a great American vibe. The location is in the city center, very convenient with subway and bus stations nearby, plus plenty of restaurants and coffee shops. The staff were very polite and proactively helpful. The only downside was the terrible Wi-Fi; it kept disconnecting, so I ended up using my own mobile data the whole time.

The hotel was in a great location. The staff was helpful and professional. When we first got there, we were confused because the hotel lobby is on the second floor, but we were directed to where we needed to go. The hairdryer in my room didn't work, so I let the front desk know so that they could get it replaced. The only thing I was a little disappointed about was that the rooftop wasn't available for guests and only for private parties. I think that it would be nice to offer to guests when the rooftop isn't rented out.

The location is convenient, close to the subway station, and the front desk service was pretty good. However, the safe in the room was broken and unusable. It seems there's a bar downstairs, but it wasn't noisy up in the room. I recommend requesting a high-floor room as the air conditioning units outside on the lower floors can be quite loud.

The hotel was fabulously located in the Loop. The room we had was very large, and although it was a bit dated, especially the bathroom, with a shower curtain, it was still very clean to this day. A minor issue with the drain was resolved immediately. The staff was very polite; they even let us leave our things on checkout day. I'd also like to mention that the British pub downstairs is fantastic, whether for lunch or for a drink when you arrive tired from sightseeing. In short, I would return.

I was to pay 117 at check in per room. Hotel made me par 285 for something I didn’t have time to use which was tickets to attractions and that fee included a fee for checking out. ..49 a room for coupons snd 65 per room check out fee. Our car was too tall for the 85.00 a night parking but the garage at the corner only charged 58.00 a night. I wouldn’t recommend driving downtown Chicago unless you like being stressed out. I’m asking trip.com to reimburse the difference between the 117 and 185.