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9.2/10
Great
GGuest UserThis place is conveniently located close to the airport with all facilities, which was great. The pool water was warm, perfect for swimming with kids. There's also a water dispenser and unlimited bottled water available on the first floor.
LLaurieLoved my stay overall. There was a champagne offering upon arrival which was wonderful. After a long drive from Michigan, it was well received and completely set the tone for the type of stay we would be experiencing. View from Room 2754 breathtaking. A welcome fruit basket was provided for our 35th anniversary stay.
Ample Trump water provided. Location - Best in the City. Housekeeping was Outstanding. Reception staff were perfection. The view in Room 2754 blew away my expectations and I will stay here again in the future. Job well done Trump Hotel staff!
A few things that would improve the experience are: Provide 2 Barstools for the rooms with a kitchenette island. We had to eat on the low coffee table.
Replace barn door with normal door on bathroom. Privacy factor low due to the crack opening. Provide Non-Stick cooking spray for guests who use the cookware. It was awful cleaning eggs from the skillet. Invest in a few Real Dishcloths for the kitchenette. A normal Keurig coffee maker would be better than just espresso. The location was Best in the City. I highly recommend staying here!
Thank you. Laurie & Kevin St.Pierre
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Hotel near River North, Chicago 8.2% of visitors choose this area
Price per night from:AU$736
9.1/10
Great
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
Hotel near River North, Chicago 8.2% of visitors choose this area
Price per night from:AU$249
9.0/10
Great
LLaodou3The hotel's 15th-floor reception hall is super tall and large, the rooms are spacious and bright, the bedding is skin-friendly, soft and comfortable, and from the window you can overlook the five iron bridges across the Chicago River and the buildings on both sides that are full of stories, and get a glimpse of the majesty of this century-old industrial city... The only drawback is that the water output of the shower is too small!
Hotel near River North, Chicago 8.2% of visitors choose this area
Price per night from:AU$198
8.7/10
Very Good
GGuest UserWhen I got to the hotel the only luggage assistance was from the taxi driver. After you check in at ground floor you go up to 15 to change elevators but as there was no help with bags they need better signs. The room was fine and clean until it began to rain and the leak by the window made for a few interesting moments. Breakfast bar was okay but a little limited for the price. At check out I had to ask twice (two different people for the taxi). I should have picked the Holiday Inn.
Hotel near River North, Chicago 8.2% of visitors choose this area
Price per night from:AU$211
8.6/10
Very Good
TTerence CaoBe careful, there is a hidden charge ”A $25 daily urban experience fee will be charged to each room” at this hotel Fairmont Chicago - Millennium Park. The breakfast charge is very tricky if you have prepaid. 1st you have to argue that you have prepaid for the breakfast for each person in the room. 2nd you need to ask and confirm with the front desk how much the credit is for the breakfast you have paid (my case $38 for each person daily, covers taxes and tips). It is not buffet breakfast, you need to pay extra when you check out if you have ordered more than your credit for the breakfast. When I asked that if I missed one breakfast, can I use the extra credit for the next day. The answers were different from different staff members.
A very expensive hotel focusing on big conferences, there are no microwave oven, empty refrigerator (you can request) in the room and swimming pool. Do not lift up the drinks and snacks in the box on the table (there are sensors underneath) unless you don't mind to be charged. The existing refrigerator is full of drinks. I was afraid to touch it, even the concierge didn't know how to open the refrigerator lock. But the coffee and tea are free. There is a person (not housekeeper) comes to the room to check and refill all the drinks and snacks including the free ones.
We booked our room many weeks earlier, after we checked in I realized that the room prices dropped comparing our original prices, maybe not enough conference people attending.
Hope the information is helpful for you.
Hotel near Chicago Loop, Chicago 14.3% of visitors choose this area
Price per night from:AU$240
8.4/10
Very Good
GGuest UserI enjoyed my 5-night stay, the location is excellent with walking distance to shops & restaurants and easily accessible via public transport. Hotel staff were friendly and any requests responded to immediately. I enjoyed the spacious and well equipped kitchen space, as well as the gym and on-site laundry. The room wasn't perfectly clean but nothing too concerning.
Hotel near River North, Chicago 8.2% of visitors choose this area
Price per night from:AU$198
8.2/10
Very Good
GGuest UserThe hotel itself was decent. However, Ctrip completely failed to inform me that, besides the $15 city tax, there was also a $4 miscellaneous fee, and what's even more infuriating, a compulsory $25 charge. The staff member who checked me in deliberately withheld this information. After checking out, my card was then hit with exorbitant charges.
Hotel near Chicago Loop, Chicago 14.3% of visitors choose this area
Price per night from:AU$226
8.2/10
Very Good
DDanson17I've never had such an experience before. In my whole life I barely give 2 stars feedback to property, honestly I just wanna give 1 star feedback but the residents are friendly and nice that why I add one more star for them. The location is really convenient, room setting is super clean and organization. However, the black old lady who works at front desk is really mean and rude, she tried to bully me when I was checking in. Her service attitude likes she's guest I'm staff, and I owed her money, too. After check in my mood is really down, so I can't get any reason is why I pay almost $400 a night come here to get treatment like that. If you come to check Chicago I won't recommend this hotel for, or if you like the hotel but don't come to check in around 11am-1pm on Saturday!