4-Star Hotels in Hollywood

Unfortunately when I got there I had to have my room changed because no one dusted any of the fixtures in a long time. When I got to my new room it was pretty much the same thing but I saw someone from housecleaning I. The hall and she came over and cleaned the fixtures on my room. That is the only issue I had with the room. Housecleaning turned down my room for me everyday, which I loved. The front desk and the staff in the lobby were great. I wish I could remember the 2 ladies at the desk that helped me with my room because they were amazing. The gentleman that worked in the lobby said hello to me everytime he saw me. Such a fine gentleman. The 2 young ladies working by the pool towel were ababsolutely the best. They need a raise. They bartender from Queens NY that worked at the Landshark was the best bartender in the whole place. Very personable, great personality, always smiling, and remembered my drink after meeting me only once. My friends were very impressed, they thought I was a regular there. Lol The restaurants in and around Margaritaville were good and we enjoyed just about every place we ate at. I can't wait to go back there. There were so many more things I wanted to do in and around the hotel. I hope the cleaning situation gets better. They need to add some cold water to the pool because it was way to warm to cool you off. I enjoyed myself and so did my friends. We will definitely be back soon with more friends.

The room was quite nice - sparkling clean! This is definitely the most important element for me, but this place didn't disappoint regarding cleanliness. One thing I found disappointing was that, while this is a solid place to have a family vacation, there isn't really a more quiet place to get some work done besides the desk in the guest room. The business center is right in the middle of the front lobby, which can sometimes get super loud. A quieter workspace area that is tucked away would be nice. One frustrating thing was the amount of gratuity tacked on to everything. We went to the Bar & Grill for some snacks and a beer one day, and despite only getting our order taken at the bar and one other person bringing out our food and drinks once, maybe twice, the resort has the audacity to add on an 18% service fee on top of the price automatically. I understand that inflation and cost of living are a problem, but it shouldn't give hotel chains like Hilton to pass on the responsibility of paying their employees to their customers. They should actually pay their people a fair wage. $40/day+tax for mandatory valet parking was also completely unnecessary. That being said, experience-wise, it's still a good place and seemed to be one of the lower-priced resorts in the area, but I hate how hotel chains tend to find ways to gouge just a little bit more money out of people around every corner.

The front desk was horrible they charged me twice on my debit when I gave in my credit card. I asked numerous times is this only for incidentals because I already paid for the room and they said yes. They charged me for the room again. At check out I gave them my credit card and they charged my debit. Terrible!!

I booked two rooms for my daughter's birthday. The first disappointment was the massage at the spa. We arrived 10 minutes late because there was no one in the luggage room. We had to wait about 20 minutes until someone arrived. The masseuse told me my massage would only last 20 minutes because of the delay (I had paid for a 50-minute massage), but she only gave me 15 minutes. When we returned to our rooms, there was no one at reception to give us our hand luggage either. We called our room to ask them to bring our backpacks. We waited 30 minutes and no one came. We went back down to reception and, after another 15-minute wait (again with no one there), they finally brought our backpacks. We went to our room to shower, as we had a dinner reservation at an Italian restaurant. The shower drain was clogged, and it was disgusting to shower with the water running. (They have old bathtubs) Towels were beige (Once were white). We have a nice dinner at the Italian restaurant, then we were at casino for some time and went to our rooms to sleep, it was midnight. We were falling asleep when we heard a woman screaming louder and louder. We didn’t know what was going on… we waited and then the woman started to scream and said all kind of ****** words. We have a second show in the morning. So be ready to hear all kinds of things…

Great Staff, very clean hotel and rooms. Down stairs Breakfast was way above average for hotel.  Rooms could use a small fridge & microwave wave in them . The real Draw back was the roof top restaurant. Food was 1 out of 5 ( who puts cilantro in a raw tuna sushi roll, disgusting & Drunken noodles dish was very oily, Korean chicken wings were meh )  So for the $$$$ charged for the entire meal it was no where near worth it for taste & portion size. The Service however was impeccable at restaurant. But can’t recommend the food. Better to eat somewhere at Hard Rock.