Featured facilities: Exclusive Beach Area, Swimming Pool, Spa
Amazing
101 reviews
9.7/10
1 night
From AED 2,790
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Featured facilities: Exclusive Beach Area, Spa, First Aid Services
Amazing
82 reviews
9.6/10
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9.4/10
Amazing
GGuest UserOur stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.
YYouhanThe property was amazing. You feel like you're in a paradise in the middle of the jungle.
The food was great and the service was top notch.
Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast.
Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.
WWEIMINThe hotel is in the large park of Kaman Beach. There are many luxury hotels around. There are many golf courses. The hotel is a holiday nature and there are many recreational items. Please don't compare with the city business hotel. The balcony has bird droppings and the room has spiders. Normal, because the hotel is covered by the jungle, there are many flora and fauna, the breakfast is good, dinner is better, there are many restaurants and pools, the beach and sea are medium!
AAnonymous UserThis is a group of hotels. There are three or four hotels combined. Some are suitable for families, and some are only open to adults. The hotel is very large and needs to take a sightseeing bus to go back and forth to various places. The facilities can be used with each other, and the activities are very rich. There is a housekeeper downstairs in each building to take care of all the needs of the customers in this building! The service was excellent! After 8:00 every morning, the butler will arrange the whole day's activities schedule, restaurant opening hours and various concerts, and send all the activity time to everyone, which is very considerate! There are plenty of activities every day! There are twenty different restaurants in the hotel group to choose from, all inclusive, very thoughtful! There are also many activities every night, music performances, various parties! Arrangements around the clock! The coastline is also very long, and there are also inland lakes crisscrossing the interior. The scenery is very good! Great for a family vacation!
GGuest UserThe hotel itself was very good, but
At first, they said it was a deposit and I paid 1000 pesos with my credit card,
and when I asked to cancel the deposit when checking out,
they said there was no record of the payment.
My card statement clearly shows the record.
The front desk was completely ignorant, saying there was no record of the payment.
Then they suddenly changed and treated me very rudely.
After making me wait for about 20 minutes, they said
It was an environmental tax.
From the beginning, there was no mention of an environmental tax, it was a deposit,
but they changed their words.
I lost all trust.
It was completely bad.
FFLAVIA FAZANIThe hotel is beautifully situated in the heart of Playa del Carmen. The staff is friendly and polite, making you feel welcome. There are several restaurants and a good variety of drinks and food. Unfortunately, the area isn’t safe—my bag was stolen, and we also witnessed a very serious car accident with fatalities. The hotel itself is great, but due to the safety concerns, I wouldn’t return to Cancun/Playa del Carmen.
EEdward LayOverall we enjoyed our stay here. We came for a friend's wedding in October 2021, and will keep out wedding-specific items for this review.
There are many activities in the complex, but we came to see friends, hang by the pool, eat and drink. Overall this fit the criteria. During this time, it was still very humid, but perfect for being in the pool (not necessarily a wedding outfit!)
Room service is convenient, but not always fast, especially late at night. I think 2 hours+ one evening for us. The room service food was better than some of the restaurants in my opinion.
We didn't go on the beach other than for a pre-wedding party.
They go through COVID testing when you check in.
AAihotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip.
Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience.
Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more!
Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!
NNikkilaoshiFirstly El Beso is simply 1 building within the larger Ocean Rivera resort. Meaning only your building is Adults Only. Our Swim up room was lovely. We tried almost all if not all of the 10 restaurants and we had no complaints the food was good. Maybe not always amazing but never terrible. There’s like 3/4 different brands or levels of service within the larger resort. El Beso seems to be 1 level from the top which is Privilege we switched for an extra night & the mini bar for privilege was much better as well as having the butler service and priority restaurant bookings when they were all booked. There’s also a special restaurant only for privilege that was great but none of the restaurants were extremely crowded. There’s an app or webpage that works like an app with all of the resort info and you can book reservations there. There’s also lots of entertainment nightly. It’s definitely a place to go and stay there’s no need to venture outside of the resort there’s so many things to do schedules are packed for all of the different areas & a bowling alley and theater. There is not much near by the tourist area is maybe 20 mins away by car down the beach.
김김연희All the staff were friendly and nice. It was better because there were only foreigners and no Koreans. Personally, it was a godsend that I didn't do Arte! On the contrary, I met a lot of Koreans during the tour hahaha.
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