Featured facilities: Exclusive Beach Area, Bar, Spa
Great
100 reviews
9.0/10
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9.4/10
Amazing
GGuest UserOur stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.
YYouhanThe property was amazing. You feel like you're in a paradise in the middle of the jungle.
The food was great and the service was top notch.
Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast.
Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.
GGuest UserPros: very clean, staff are helpful and polite. The beach is beautiful white sand with turquoise water and palm trees for shade. There are a lot of chairs around the pools and on the beach. The room was comfy, good beds and pillows. Great shower and bathtub. The property is well kept. The are many activities, games and events organized.
CONS: The food is average, generic and limited for vegetarians. The restaurant menues are not a la carte. It’s a fixed menu. The cocktail are way too sweet , except for David, it was impossible to get a good drink. The wine is dry but no choice not even to purchased. If you like an American diet with everything sweet and you want to hand by the pool and bar, you will be happy. If you want to rest on the beach, without having vendors bug you every 5 minutes plus having to breathe cigarette smokes which is allowed all over the beach. If you like decent food and enjoy a good cocktail and wine. This place is not for you.
GGuest UserAbba Suites is sweet! Great downtown location. Right in the middle of it all on 10 & 10...We stayed here a total of 10 nights on our month long family beach vacation.
The rooms were great...very nice and newer...full kitchen minus the oven which you dont really need on a trip to Mexico...seperate bedroom from living area which was nice for mommy and daddy 😄🙌. The absolute best rooftop swimming pool view...were we could watch sunrise & sunset!
The standout stars were Denise & Nevida! They are just great and made this stay extra special for us. Everytime we walked in the building they were so welcoming and helpful with any questions or suggestions we had. Honestly we could easily just talk and hang out with them. Nevida turns out to be very good at rubik cube solving and our 7 year old son took a liking to him right away and even with how busy he was he took the time to teach our son some super helpful tips and encouraged him to keep practicing the rubiks cube. Keep being Awesome you guys! See you again next time we are in Playa 😄👍
AAnonymous UserThis is a group of hotels. There are three or four hotels combined. Some are suitable for families, and some are only open to adults. The hotel is very large and needs to take a sightseeing bus to go back and forth to various places. The facilities can be used with each other, and the activities are very rich. There is a housekeeper downstairs in each building to take care of all the needs of the customers in this building! The service was excellent! After 8:00 every morning, the butler will arrange the whole day's activities schedule, restaurant opening hours and various concerts, and send all the activity time to everyone, which is very considerate! There are plenty of activities every day! There are twenty different restaurants in the hotel group to choose from, all inclusive, very thoughtful! There are also many activities every night, music performances, various parties! Arrangements around the clock! The coastline is also very long, and there are also inland lakes crisscrossing the interior. The scenery is very good! Great for a family vacation!
LLihuiI stayed here for 3 nights in June. The sea was full of weeds, probably because of the rainy season, so I couldn't go in, but there weren't too many people and I was able to relax by the pool. It's also close to Quinta Avenida, so you can enjoy a stroll around the town in between your hotel life. There are buffets, 3 dinner restaurants, a cafe and a pool bar, and activities such as morning yoga and shows, so I had a lot to enjoy. I booked an ocean view room, but I could barely see the sea, so if you want to see the sea from your room, it might be better to book a seafront room.
GGuest UserThe hotel itself was very good, but
At first, they said it was a deposit and I paid 1000 pesos with my credit card,
and when I asked to cancel the deposit when checking out,
they said there was no record of the payment.
My card statement clearly shows the record.
The front desk was completely ignorant, saying there was no record of the payment.
Then they suddenly changed and treated me very rudely.
After making me wait for about 20 minutes, they said
It was an environmental tax.
From the beginning, there was no mention of an environmental tax, it was a deposit,
but they changed their words.
I lost all trust.
It was completely bad.
GGuest UserThe place is convenient if you're going to Playa del Carmen for a short time, the location is perfect, close to everything and at the same time far from the noise, the Walmart next to the hotel it was a plus, it is close to the ADO but you need to check first, if you go to ADO turista it will be far away, like 15 minutes walking and if you go to the other ADO terminal if will be just a few minutes.
QQiqibabahua**It was very exciting and you can go directly to the park. Both adults and children had a lot of fun. The environment is very good, the service is in place, and the facilities are complete. I will come again next time I have the chance.