I recently had a stay at this hotel, and overall, it was a positive experience. The service provided was commendable, and the staff were consistently polite, which made for a pleasant atmosphere.
However, there were a couple of aspects that could be improved. The hotel's policy on early check-in and late check-out could be more flexible. This would greatly benefit guests who have specific timing requirements for their stay.
One major drawback was the faulty air conditioning in our room. Unfortunately, the hotel was fully booked, and they couldn't provide a similar room as a backup. This was disappointing, as it demonstrated a lack of proactive management on the hotel's part.In addition, when we reported the faulty air conditioning, the hotel management promptly arranged for a contractor to service it. However, it was scheduled for the very next day, which meant an uncomfortable night in our room. It would be beneficial if they could expedite such essential maintenance to minimize guest inconvenience.
On the bright side, the hotel's location was fantastic, offering easy access to popular attractions and convenient transportation options. Despite the air conditioning issue, I would consider staying here again in the future, hoping for better flexibility on check-in/check-out times and improvements in room management.
Outstanding
2411 Reviews