To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.6
Cleanliness4.8
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All reviews(56)
Positive reviews(56)
Reviews with photos/video(16)
Clean and tidy(22)
Awesome stay(22)
Great service(16)
Great value for money(13)
Great location(7)
wendy
Deluxe Twin Room
Stayed in Mar 2024
Travel with friends
8 review
4.2/5
Very Good
Posted on Mar 16, 2024
the hotel location is good ,near the Lamlam bus station (grand plaza),the staffs are kind ,friendly and helpful. It is very safe while travelling in Guam .
The hotel is new renovation, clean and convenient for shopping.
Front desk is also very friendly to greet all guests. I strongly recommend you to stay this hotel.
Guest User
Family Suite
Stayed in Oct 2023
Family
11 review
4.5/5
Great
Posted on Oct 10, 2023
Superb service. We got it at 6:30 am and they gave us another room where we can rest until it’s time for our check-in for free (this is probably subject to room availability). Absolutely thankful for this service (order cam from management level as well). We got a premiere suite. Then at 10:30am they called our temporary room to inform us that our Family Room is now available.
The family room is big (bigger than their site pictures) complete with kitchen amenities and laundry machine and dryer. Bathrooms are clean and spacious. Walk-in closet was also in 1 bedroom.
Overall, a great stay for our short Guam vacation. :)
6/8
Guest User
Deluxe Twin Room
Stayed in Mar 2024
Family
1 review
3.5/5
Posted on Mar 4, 2024
Answering phone services is bad. Lost item they didn't even check it right cus I remember when we check out room I know what I put the item they told me they didn't find anything. And my medication too. Very dispoint. I even told them I go and check they check they all ready check so nothing! That what they told me room was even no guest yet .
Guest User
Deluxe Twin Room
Stayed in Feb 2024
Couples
2 review
4.0/5
Very Good
Posted on Feb 18, 2024
The hotel is good value for money and the location is perfect for local American restaurants (Chillis, Hard Rock Cafe etc). There were a few occasions where we had to request a room clean and coffee as their policy is “if there are opened suitcases” cleaners do not make up your room. This wasn’t communicated before which was a pain as towels should be replaced daily.
Apart from this everything else is great and I would recommend staying here.
Chelsea cheng
Deluxe King Room
Stayed in Nov 2023
Solo travelers
115 review
4.0/5
Very Good
Posted on Dec 20, 2023
The hotel was ok and conveniently located , price was good
Bilash Savnil
Deluxe Twin Room
Stayed in May 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on May 31, 2024
Great area to stay-in
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 5, 2024
It seems to be the best value for money hotel! The staff are all very friendly and it's clean!! I didn't see a single bug ㅎㅎ It's just a bit old, which is typical of Guam hotels, but it wasn't dirty or anything. It's a good hotel for students to stay at when they come to visit with their friends!
The location is about a 10-15 minute walk to the downtown area and the beach, so you can get around without having to rent a car ㅋㅋㅋㅋㅋ The location wasn't bad either! And even if you go far away, you can pay the hotel (around $10-$30) and request a pick-up service, so you can go far away without worrying!
I recommend it👍
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OKAZI
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 12, 2024
It was very clean, the location was good, and the staff were kind. I had a comfortable stay. However, I was a little concerned about the hot water in the shower. I would definitely like to use it again next time, so I would be even happier if this point was improved.
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Yugetong
Deluxe Twin Room
Stayed in Jul 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Jul 30, 2024
The hotel facilities are very good in Guam, and the room size is also OK, but the location is a bit far from the seaside resort hotels. What surprised me was that when I checked in on the first night, it was already night, and the parking lot in front of the hotel was full, so I had to park on the lawn outside.
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Cookielin
Deluxe Twin Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Very good, very convenient to go anywhere, 19 minutes walk to [Tumon Bay], all kinds of food around, there is a Japanese ramen 🍜 restaurant on the main street outside the hotel 🏨, delicious 😋 But 🏨 there is a public beach 🏖️ opposite, which is also very convenient
Facilities: very new
Sanitation: quite good
Environment: OK, domestic all-season feeling
Service: very good, very enthusiastic, communication can be done with translation software
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Veronica.Lee
Deluxe Twin Room
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Is there any other hotel in Guam that has YouTube & Netflix????!!!🩷
This is one of the great advantages of traveling on vacation.
T Galleria 10-minute walk, Tumon Beach 10-15 minutes walk (if you go to Fujita Beach, it's a 10-minute walk)
If you're going to rent it anyway, I think the location is good even though it's not close to the shopping mall.
We didn't go for luxury goods, so there was no inconvenience at all.
And it was great because it wasn't a carpeted floor!!! The lobby restrooms are nice, and the lobby is clean and nice.
This hotel is used by a variety of people, including Koreans, Japanese, and Americans.
It was a combination of toilet + sink (top bowl) + shower (booth x partition o), and the photo was no different from the official photo.
Drainage is good, but the step is a bit small, so if water splashes, water may pool up to the sink.
No ventilation in bathroom. If it got humid after taking a shower, I had to turn on the air conditioner in the room to solve the problem.
It was also nice to have a USB type outlet in the room! There is no need to use a pig's nose.
There was a small refrigerator like a motel refrigerator, a coffee pot, a safe, etc.
When DND time is over, they call you to your room or leave a note on the door to ask if you need anything else.
It's nice that there's a small convenience store on the first floor (open 24 hours). It can be a bit expensive. There is an ABC store nearby.
Taxi and tour drivers all know the name of the hotel, and there is a car rental agency under the hotel building(?). (Actually used as a walk-in)
There is a gym on the lobby floor. I didn't go to the swimming pool, so I don't have any pictures.
Smoking is allowed outside the hotel entrance. There is no restaurant.
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LEE
Deluxe Twin Room
Stayed in Oct 2024
Business travelers
35 review
4.5/5
Great
Posted on Oct 21, 2024
Hotel used for business trips. It is difficult to find the hotel entrance, so you have to find it carefully.