Centurion Hotels in Tokyo

Centurion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay. The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.

I lost my passport but they helped me to find it. And I faced an issue regarding my reservation but they helped it too! It was two ladies, 01/18(Sun) around 4:30 PM. Please give them a compliment. The room was big enough for two grown men and everything was clean and quite. The location was perfect. It was in the middle of Tokyo so it took around 30~40 mins to get the places we had to go. And also there are some nice Izakaya and Yakotori places around the hotel. It was such a good experience for both of us. Thank you for the support again.

A hidden gem in the city that's become my go-to healing haven! I could stay at this hotel countless times! I stumbled upon this treasure on a business trip, and it immediately landed on my 'Priority Business Trip Hotels' list 📝 I absolutely have to rave about it! As soon as I got out of the car, a bellhop proactively helped with my luggage. The moment I pushed open the lobby doors, I was instantly charmed – the aroma was a subtle citrus, not overwhelming or pungent, and the background music was gentle jazz. Even the few minutes spent waiting to check in felt leisurely, a stark contrast to the crowded, chaotic feeling of other hotels 😌 My room was an even bigger surprise! The floor-to-ceiling window overlooked the city's central park, and in the evening, I watched the sunset paint the clouds a honeyed hue. After turning on the lights at night, the lighting was a soft, warm tone, not at all harsh. The bedding was just the right firmness; lying on it felt like sinking into a cloud. I'm usually someone who struggles to sleep in new places, but last night, I fell asleep the moment my head hit the pillow, and a huge chunk of my travel fatigue just melted away 🌙 The bathroom had a separate wet and dry area, and the toiletries had a subtle woody scent. The shower pressure was great, and the hot water came out super fast, leaving me completely relaxed after my shower. Breakfast exceeded expectations too. The freshly made wontons were plump and generously filled, the freshly ground coffee was incredibly aromatic, and even the fruit was neatly cut and arranged, truly fresh, not like those wilted fruits that have been sitting out all day 🍉 The detail that touched me the most was that the front desk knew it was my birthday (I mentioned it when filling out my check-in info). That evening, they sent up a small box of handmade cake and a handwritten card. The handwriting was a bit wobbly, but it was incredibly warm and heartfelt. This kind of thoughtful, understated care is a hundred times more pleasant than flashy marketing. The value for money is truly excellent. It's perfect for both business trips and a quick weekend city getaway. I've already recommended it to colleagues who travel frequently in my department. Next time I'm in this city, I'm definitely staying here again! 👍

The hotel is in a prime location, just a four-minute walk from Ueno Station. The surrounding streets are lively and filled with plenty of restaurants and shops. However, some of the hotel facilities feel quite dated, particularly the bedroom. At only 12 square metres, the room was too small for us to have a fully comfortable stay. Most of the staff were friendly, helpful, and attentive whenever we encountered a problem. We especially enjoyed the spa and onsen facilities, which were a highlight of our stay.

The front lobby looks pretty and very clean. The room we were given had a hold on the curtain from previous smoking burn and room smells so bad despite the smking treatment mentioned when reserving the room. Other than this, location is the best and easy to lots of restaurants.

Every time I go to Tokyo, I always stay at this hostel because the location is super close to the station. There are lots of street food options and 7/11s around, plus they have a washing machine, dryer, and best of all, a sauna! 🤩

Pretty convenient location. A lot of restaurants around. But the rooms are very very small.. barely any room for the bathroom. So might not be ideal for families. But good for solo travelers or 2 people in each room.

The staff were friendly and nice, but you have to go to a separate building to use the bathhouse. Keep in mind that this is a hostel (meaning it's a dormitory-style accommodation).