Hotels Near Alumbra Tulum in Tulum

On the day of the check-in, it was the birthday of my husband. I told the front desk but they didn’t prepare any small cake. The room is ok but without a hair dryer, and it was not available. The breakfast was good.

The room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in. Other staff are friendly

We stayed 4 nights and had a great stay. The rooms and especially the pool look exactly like the pictures and are stunning. Our stay was quiet in terms of other guests as the hotel is not 100% up and running yet (no in-house restaurant and gym but were offered to use the facilities of the neighboring hotel) which we loved as we had the huge pool all to ourselves :-). You should be aware that the area around the hotel (Aldea Zama) is separated from the ”center” by an area that you should not walk through at night - so you have to rely on (expensive) cabs or a car to get around at night - not the responsibility of the hotel, but an issue of many areas in Tulum to be aware of!

The price is a bit expensive. Good location. It's convenient for eating and shopping around. The room is big. Night life is abundant. It's also very convenient to get to the station. I will choose to stay here again when I go to Cancun in the future.

Great place with a great location. Right on the road to the beach and yet very close to the city centre. Staff are very very helpful polite and professional. Rooms are big and clean! We stayed 2 nights and decided to extend for another night. The restaurant on premises has excellent food. We've ordered ceviche everywhere we went on our 3 week trip in Mexico and this was top 3! Good value for money too. Our server Carlos at the restaurant was amazing. Very good energy and super attentive. We highly rate this place 👌🏻

In love with this hotel, the rooms were beautiful! Perfect location on the main street of Tulum with everything nearby. The bus stop to Playa del Carmen is right next door too. The beach is 20 minutes away by bike, like the entire area. Highly recommended to visit all points of interest. The guy who helped us at reception was charming! He helped us organize the last day with a lot of ideas and thanks to him we made the most of our last day. Homemade and delicious breakfast. A 10 in everything. I would repeat without hesitation.

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!